I’ve paid my broadband but late with the tv payment, will they cut me off?

[misslisatomo]

Hello,

Ive managed to pay the broadband part of my bill, but struggling this month with the seperate tv payment. It failed already, and it will sadly fail again on the second try. Will they cut me off still? 
Thanks in advance. 

[Daniel0210]

Yes @misslisatomo 

The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[misslisatomo]

Thanks so much for replying. 

Update: I spoke to Sky since the post and they confirmed the same about it being an automated process. 
However I ended up paying half the amount so £20 of the £43. This apparently should not result in being cut off and the remaining balance rolled over to next month. 
I will update again if this actually happens. 
But the Sky man was really lovely and seemed genuine. 

[Daniel0210]

@misslisatomo 

That action (all but up to £25) depends on your previous payment history.