Credit refund

[caesarome]

@sosumi 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @sosumi to chat.

[martin+scahill]

Hi, I'm am also awaiting a credit refund - can someone help its been 60days plus?

[caesarome]

@martin+scahill 

Is this  because you have left Sky and?

[martin+scahill]

@caesarome - I left sky Q and a few days later they pulled me back in with the stream product so have £138 shwoing as a credit on the sky Q account which looks separate to the newly setup stream account. They said it would get credited back within 60 days but its day 64 now so was wondering when it will come back. I left the payment DD in place so should just be an easy thing to sort. Thanks for reading.

[caesarome]

@martin+scahill 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[GheorgheT]

Good evening, I am waiting for refund too

[caesarome]

What is this refund from @GheorgheT , is it because you have now left Sky ?

[GheorgheT]

I left sky on 5 of December 2024 and I am waiting for refund 

[caesarome]

Is it appearing as a credit on your account ?

[GheorgheT]

It appears credit in my account 

[caesarome]

@GheorgheT 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[wallywind]

Please can someone explain how I get my credit refunded we cancelled our sky back in September but have not had refund