Box office refund

[Zizou73]

Hi all.

I was informed through the Sky Box Office online chat that I was eligible for a refund for the Fury/Usyk box office event as I wasn’t able to access the fight through the Now app on my TV, but despite two emails to the address I was directed to, I'm yet to get a reply from Sky nor any confirmation of the refund. It's been nearly three weeks since my first email.

Can anyone advise on what should be my next step? Is there a phone number I could call to speak to someone directly? 

Thanks in advance for any help.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147