Unable to change my sky ID email address

[Langford2000]

I am trying to change the email address for my Sky ID as I no longer have access to my old address.  I have tried from both the MySky app and also a browser session. 

In MySky I go to "My Profiie -> My Details" and select edit email.

I then enter my new email address in both the "email address" and "confirm email address" boxes and tap on "Confirm". 

I get the following error message.

 

Can someone please assist me with this?

[caesarome]

Your new email address isn't a Sky one is it ?

[Langford2000]

That is correct. My new email is not a sky one.

[caesarome]

@Langford2000 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Langford2000 to chat.

[les39]

I have exactly same problem. Just get error message unable to change email.

[caesarome]

@les39 

Is it your household/communication email address that you are trying to change ?

[les39]

yes where all my emails are sent

[caesarome]

@les39 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @les39 an invite to chat.

[Paulpj5]

Exactly same problem.

[caesarome]

@Paulpj5 

To confirm you are unable to change your household/communication email address ?

[garyc82]

My Dad's account has the same problem, his account is linked to an old email address of mine actually. Can someone help?

[caesarome]

@garyc82 

To confirm that is is the household email address that you would like to change and you can't because of this error ?

[garyc82]

Yes, there is only 1 email address listed and it's an old work email of mine, not my dad's home email.