Refund of overcharge

[Sam329]

I spoke to someone in  December and was told I would get a refund of £72 on 6 jan. he said he would phone me on that day to make sure I received it. No refund and no call

[Daniel0210]

@Sam329 

Did you make an unnecessary manual payment therefore paid twice? Is the amount you are expecting to be refunded showing as a credit on your Sky account? 

[Tom-W19]

Hi @Sam329 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147