My account is restricted since 6 days

[awais96]

Hi There, I have Sky Stream in my house. For the first time ever I was late paying bill. Fare enough, got account restricted. Straight away cleared all the dues. Since clearing the dues, its been 6 days my account is not re-ensated. I have rang Sky customer service like 15 times! They reply, we have cut a ticket, etc.. They are working on my account. Now its the 6th day with no Sky service, after clearing the bill! This is really shameful, and unacceptable and unexpected from Sky Ireland. So disappointing. 

[MarkGoldsmith]

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@awais96 wrote:

Hi There, I have Sky Stream in my house. For the first time ever I was late paying bill. Fare enough, got account restricted. Straight away cleared all the dues. Since clearing the dues, its been 6 days my account is not re-ensated. I have rang Sky customer service like 15 times! They reply, we have cut a ticket, etc.. They are working on my account. Now its the 6th day with no Sky service, after clearing the bill! This is really shameful, and unacceptable and unexpected from Sky Ireland. So disappointing. 

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Did you also setup a new continuous payment method on your account as outlined here: https://www.sky.com/help/articles/missed-payments-sky-glass

Also worth chkecing out the section under "viewing not restored not reinstatment" which include further steps you may need to perform

[caesarome]

So to be clear you are saying your service is still restricted, if so after paying the bill have you now setup or set it up again your payment method like a credit/debit card or a direct debit as this does need to be done if you are yet to do so.

[SKY1992bf]

@awais96  Have you also setup a new continuous payment method such as a direct debit as that also needs doing before restrictions are lifted 

also if you were more than two weeks late in paying sky will want next months payment as well before lifting restrictions 

[awais96]

Hi Mark, Yes I did setup a new payment method, twice! Sky customer service operator did it with me twice. And he also said, that he is unable to re-enstate the account. You have cleared the bill, new payment method setup, but still for some reason I cannot re-enstate. 
I am so disappointed in the Sky service. I actually want to cancel it after this experience. Still now I have no service of Sky. 

[caesarome]

How late were you in paying this bill, I take it that it wasn't 2 weeks or more, if so I would register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint-roi