Credit refund

[Fin5]

Hi. I am due a refund for a cancelled sky tv contract. It's from July last year. Have phoned twice and despite being told it was resolved twice, still no refund. Can you help?

[Daniel0210]

@Fin5 
Did you receive confirmation of the cancellation by email from Sky?

If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer but still should have been processed long ago.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.