Billing overcharge

[Cracker4]

Hi

Since joining Sky Q last November every month I have been overcharged with options I do not want eg cinema etc.  Charging for premium call outs when they are not.  

I have contacted Sky ty phone and all they did was tell me what I wanted and not how to resolve the overcharging.  They were so confusing I even ended up receiving a Sky mobile chip.

How can I resolve this matter as Sky are not accepting emails?

Hope someone can help me soon as this has been ongoing since last year.

[Daniel0210]

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@Cracker4 wrote:

Since joining Sky Q last November every month I have been overcharged with options I do not want eg cinema etc.  Charging for premium call outs when they are not.  

You would have agreed to the package you have, add-ons included. By premium call outs I presume you mean Saturday engineer visits so didyou have any of those?

I have contacted Sky ty phone and all they did was tell me what I wanted and not how to resolve the overcharging.  They were so confusing I even ended up receiving a Sky mobile chip.

How can I resolve this matter as Sky are not accepting emails?

Sky don't use email as a general method of communication. 

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[Cracker4]

I didn't agree to any add-on's.  My initial email stated Sky Signature and Multiscreen.  I was trying to save money and this was what was suggested.  Nothing else.

I have not had a premium Saturday appt.  It was a Monday and I have Sky texts proving this.

I do not know which way to go next and am finding it extremely stressful.

[caesarome]

I would suggest registering a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint