0

Discussion topic: I have a sky puck and the volume controls and voice controls buttons on remote have stopped working.

Reply
This message was authored by CJs+Sky+Puck This message was authored by: CJs+Sky+Puck

I have a sky puck and the volume controls and voice controls buttons on remote have stopped working.

The voice controls and volume controls on my sky puck remote control have been working since I set up about 3 months ago. Today they no longer work. I tried re connecting remote and to use sky remote to control volume and to use voice controls and had to confirm what TV I was using ( which is same as connected to previously) and it says my TV is not supported and will have to use tv remote for controlling volume and won't be able to use voice controls. Is there a fix or am I going to have to use tv remote for volume  and be unable to use voice controls any more? 

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: I have a sky puck and the volume controls and voice controls buttons on remote have stopped work

Posted by a Superuser, not a Sky employee. Find out more

@CJs+Sky+Puck the remote has lost its settings and needs re-programming see https://www.sky.com/help/articles/remote-control-help-sky-glass

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion