10 Jan 2023 11:47 PM
The voice controls and volume controls on my sky puck remote control have been working since I set up about 3 months ago. Today they no longer work. I tried re connecting remote and to use sky remote to control volume and to use voice controls and had to confirm what TV I was using ( which is same as connected to previously) and it says my TV is not supported and will have to use tv remote for controlling volume and won't be able to use voice controls. Is there a fix or am I going to have to use tv remote for volume and be unable to use voice controls any more?
11 Jan 2023 08:11 AM
Posted by a Superuser, not a Sky employee. Find out more@CJs+Sky+Puck the remote has lost its settings and needs re-programming see https://www.sky.com/help/articles/remote-control-help-sky-glass