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Discussion topic: Sky Stream Puck remote does not sync with Sony Bravia TV

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This message was authored by APO84 This message was authored by: APO84

Sky Stream Puck remote does not sync with Sony Bravia TV

Hi All

 

I've gone through all the setup options for my Sky Puck remote to try and sync my Sony Bravia Model KD-43X75WL but it will still not connect the  volume, mute button, it turns the TV on fine but not off, just the Sky puck goes off and TV remote is then needed to turn it off fully.

 

Any ideas to fix, if fixable ? 

 

Thanks

Andy

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This message was authored by Hunter2660 This message was authored by: Hunter2660

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

A long press of the button is needed to turn both Stream box and TV into standby. Not sure why the volume button isn't working on the TV though.

APO84
Topic Author
This message was authored by APO84 This message was authored by: APO84

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

A long press does not turn the TV into standby either, nothing happens unless i just press power button and TV stays on 

This message was authored by Hunter2660 This message was authored by: Hunter2660

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

The remote can't be synched to the TV then. Turning the Stream box on will send a signal the TV to select the correct HDMI channel. Perhaps somebody could provide a solution to the remote not actually "seeing" the TV.

This message was authored by lettice This message was authored by: lettice

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Posted by a Superuser, not a Sky employee. Find out more

I would expect from knowing similar models that work fine, it should also work  for your Sony TV model.

Try  repairing the remote again, ignore the first failing code and continue trying a few more

We have seen it can for some TV models, take quite a good handful of  code selections to get the full range of volume and on/ off working correctly.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
APO84
Topic Author
This message was authored by APO84 This message was authored by: APO84

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

I have done it over 10 times now between start of Jan and now and still the same

 

Does it need a reset as if it was a 1st installation psosibly ? If so, is there a guide to do this ? 

This message was authored by lettice This message was authored by: lettice

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Posted by a Superuser, not a Sky employee. Find out more

How many of the available codes on the remote repairing attempt did you try?

Like I said above , we have seen customers Someone recently say  they tried twenty or so of the codes shown on the remote repair screen, so saying no to the  codes that only half work. Obviously when retrying, making a note of the codes in their sequence.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
APO84
Topic Author
This message was authored by APO84 This message was authored by: APO84

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

The option goes through 32 and then another 10/12 i think it was 

This message was authored by lettice This message was authored by: lettice

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Posted by a Superuser, not a Sky employee. Find out more

@APO84 

 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
APO84
Topic Author
This message was authored by APO84 This message was authored by: APO84

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Thank You for the help 🙂 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @APO84.

Thanks
Tom
APO84
Topic Author
This message was authored by APO84 This message was authored by: APO84

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Hi, ive not heard anything as yet on this escalation, emails do not seem to be coming through with any but a pop up window but then no response when i say hi. 

APO84
Topic Author
This message was authored by APO84 This message was authored by: APO84

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Hi, is there any update ? 

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