12 Sep 2024 11:36 AM
Morning! I signed up to a free trial of the mvmnt app but it will not let me cancel. TV shows 'something went wrong; MYSKY_4306'. When I rang up to try and cancel it as the screen says to, I was told that there was no MVMNT subscription showing on the account. Despite this Sky are making repeated attempts to take £7.99. The person on the phone said that if the payment goes it can be refunded but I just want to cancel the app as I am not using it.
21 Sep 2024 09:04 PM
If you've.not cancelled it yet this is how. I was in your position.
Go to your products on your tv and then go to apps and then cancel MVMNT.
I'm angry that I didn't even have a free trial as the app crashed the day I tried!
21 Sep 2024 09:11 PM
Thank you for your reply. It won't cancel on the TV, keeps coming up with an error code and message to ring them. I have rang them a few times and they said the same happened to them so it has been sent to the IT department and should be fixed within 48 hours 🙂
21 Sep 2024 09:31 PM
Good luck!
15 Jan 2025 02:36 PM
I've encountered the same issue with the MYSKY_4306 error. The MVMNT website offers no clear information or option to cancel, which has been incredibly frustrating. I'm genuinely surprised at how difficult they are making this process.
I contacted Sky for assistance but was passed between several departments, and unfortunately, they were unable to cancel it due to an error on their end. However, the issue has been flagged, and they assured me it should be resolved within the next 48 hours.
Fingers crossed for a quick resolution!!
10 Feb 2025 02:23 PM
I am having the same issue. Seems very suspect, . It clearly says it is easy to cancel when you sign up. But the manage subscription button doesn't work, meaning it is impossible to cancel. I think trading standards need to be made aware of this. I'm waiting on phone to Sky now. It will be my next call if they don't sort this immediately.
10 Feb 2025 05:17 PM
Go to your products on your tv and then go to apps and then cancel MVMNT.
Try that way... I can't fully remember but I think I cancelled it like this!
Good luck & I agree with trading standards!
17 Feb 2025 07:08 AM
Thanks for this - it's criminal how they get away with that and this is the only thing that helps