Hi @John5492
We are fellow subscribers here on the forum, but I can escalate your post to Sky. This isn't normal. But for clarification when you say press the button for 20 seconds, which button? Is this on your remote or on the bottom of the puck? Please can you provide a bit more detail of the issue and what you have already tried to resolve. I'll then get this passed to Sky for them to assist with troubleshooting.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
