Sky Stream pic pixelating and freezing.

[GF_UK]

One for a theory here : I seem to have spotted a trend but not sure if I am imagining it.

For those with live TV pictures - do you watch anything on ITVX ?
I power bounce my puck every day via a smart switch at about 6 AM - it will be fine without issue all day, however on an evening I seem to have pixilation issues and "image smearing". However this only seems to occur AFTER my wife has done her ITVX catch up (soaps etc). A reboot solves it. 

The reason for thinking this may be related, if she is out for the evening and therefore doesnt have an ITVX session then it doesnt occur.

So I am wondering if this is realted to some memory leak or storage issue associated with the ITVX App ? 

Also its painful for ad skipping still in said app.

[AndrewF_UK]

Interesting! That sounds like ITVX isn't closing and has a memory leak or similar. You could be on to something there 🙂

[KevDon]

We do watch a bit of "the chase" most days. Definitely more often than the puck screws up though. I'm usually watching prime or netflix when it does turn to mush. That ITVX app is **bleep** though, everytime there's an add break in a show it's 50/50 wether the add loads or we're sat staring at a blank screen until I go out of the show and back in then maybe the add will load. 

[Cpgs23]

I'm fairly certain t is an overheating issue.

Regardless of what we have been watching if the box is turned on without a restart for a prolonged period the buffering / pixelation / freezing kicks in eventually.

The only way I have found to resolve it (even a reboot doesn't always fix the issue) is to turn the device off long enough for it to cool down.

I have ordered a cheap cooling plate from Amazon and will see if that helps when it comes.

[Fromelad]

Don't think Sky have a proper fix for this issue. I spoke to customer service a while ago and they talked me through resetting my network settings and this does fix it for a while as does rebooting the stream box but then issues return. I mostly see it watching live tv especially ITV1

Having to reset the network settings or rebooting the stream box each time is so frustrating and annoying. Do not have the same problem when using my Apple TV to stream the same channel or app. 

[DeliveryMan]

Yes the ITV app is terrible. We had to reboot the puck earlier because it just froze and wouldnt load.

[Fromelad]

It happens to me watching ITV via the TV guide but also agree the ITVX is terrible on the sky stream box. I get a black screen when advertisements should be showing and it often crashes 

[KevDon]

Same here with the ads not loading. ITVX app is junk. 

[GF_UK]

In ITVX try 0000 777 to clear the cache - it helped for me - for now anyway.

Just need to do it from main ITVX app menu. (Not Sky Menu).

[Ed.B.]

I was just watching the golf on ITVX and the stream was perfect. Switched to live BBC1 for match of the day and it's unwatchable - smearing like a Preston M Smith painting. 

And I don't want to bounce the box because 'watch from start' isn't available - although I suppose I could go to the iplayer which probably wouldn't be smearing 😂

[Cpgs23]

After trying a stick on magnet semiconductor from Amazon for £3 where the issues unfortunately persisted. I have now bought a USB cooling fan and having no issues at all, the puck is not overheating and the images holding strong and no irritating 'working to load you programme ' (or whatever the message is)