New sky stream remote cant get back off to remove paper

[Leythersrus]

Is this a common problem. Putting paper in the remote must cause lots of issues. Very poor of Sky. Can't get the back of either. So can't set up stream now. Very disappointed

[TimmyBGood · Accepted solution]

@Leythersrus 

Sky advises this manoeuvre (or it could be suggesting prayer is appropriate ; )

 

https://www.sky.com/help/articles/remote-control-help-sky-glass  

[Fothergill1]

@Leythersrus  The remote back is very stiff to remove the first few times.  Other subscribers have suggested wearing rubber kitchen gloves to give you more purchase on the remote.  Note, the back only moves a few millimetres and it can then be removed. 

Good luck.

[Leythersrus]

Yes thought about that. Sky supposed to be sending replacement remote.