15 Feb 2025 12:42 PM
Posted by a Superuser, not a Sky employee. Find out more
I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
15 Feb 2025 01:10 PM
Posted by a Superuser, not a Sky employee. Find out more
I've also escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
16 Feb 2025 11:37 AM
I've also tried everything from restarting and refreshing apps and got past the milkshake bit then just a spinning circle
16 Feb 2025 03:12 PM
Good afternoon all
We've been watching a series on Channel 5 through our Sky Stream Puck.
Tried to watch last night and when I get on to the first page it comes up with what looks like a kids advert for "milk shakes'. When you select ok the circle of doom starts and nothing loads.
Tried again today after all the usual turn off and back on. No luck!
Anyone else experiencing this. Strangely I can get C5 on my iPad?
Any help appreciated.
Kind regards
David
16 Feb 2025 03:21 PM
Posted by a Superuser, not a Sky employee. Find out more
Moved your post here, with other customers having a similar issue of late.
Can you try the Sky Stream puck restart in settings and a refresh of apps first, as alive detailed below, as this can often resolve such glitches.
If after the 24 hours after the refresh, it's still happening, come back here and we can escalate to the Sky community messaging team to help you further.
Sky Stream settings restart:
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
Refresh apps:
16 Feb 2025 08:08 PM
Hi, I have mentioned several times that I have tried all of that. Please put me in touch with somebody before I cancel, I have already been told I can leave my contract due to my broadband speed being provided is insufficient, although everything else works except the one app I want to watch! I am so disappointed with Sky I cannot tell you.
17 Feb 2025 02:13 PM
Hi there - Thanks for trying to help me.
I've gone through the procedure as outlined but unfortunately it still doesn't work.
We get the milk shakes thing then the wheel of doom. You said for me to get back in touch if it didn't work.
Thanks again
David
17 Feb 2025 02:24 PM
Posted by a Superuser, not a Sky employee. Find out more
I've also escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
17 Feb 2025 05:40 PM
I have tried to refresh apps etc but still getting nowhere, tried to contact Sky but no joy
18 Feb 2025 08:47 PM
I've had the Sky expert on via the bubble.
After over two hours and numerous resets we've still got the problem.
I have a call coming from Sky on Thursday about an outstanding issue that's been unresolved for 8 weeks.
I think I've no alternative but to cancel the tv stream part of my subscription. I'm generally happy with the broadband but the TV part has been an absolute nightmare.
Thanks for your help.
Kind regards
David
19 Feb 2025 09:47 AM
I've tried again this morning and, unfortunately, have got the same results ie: it's not working!
19 Feb 2025 11:46 AM
Posted by a Sky employeeHi Everyone
Thank you for making us aware of this problem.
We apologise for this problem and have escalated this problem to our support teams. As soon as they come back to us, we will let you all know.
I'm going to mark this post as the answer, so that everyone see's the most recent update.
19 Feb 2025 11:47 AM
When I spoke to someone on messenger they said there was no issues with my5
19 Feb 2025 06:48 PM
Just adding, even if you add a channel 5 program to your playlist, it won't open due to the issue with the My5 application.
20 Feb 2025 07:02 AM
Hi Barney81
After days of trying all the various options I finally managed to open C5 following the latest solution offered via the "chat bubble thing".
I'm still not completely happy with the Sky Stream and I'm still thinking of cancelling when they call me back.
One of the chaps I spoke to said he would check back with me this week so I'll see what he says. I've had a issue ticket running for over 8 weeks now and this C5 was only a part of the problem!
Kind regards
David