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Discussion topic: Sky Stream pic pixelating and freezing.

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This message was authored by lettice This message was authored by: lettice

Re: Sky Stream pic pixelating and freezing.

Posted by a Superuser, not a Sky employee. Find out more

@DuckieBoos wrote:

I have the same issue on 2 pucks that are connected by WiFi and 1 that is hard wired to SKYs own hub plus 1 other puck they replaced during their troubleshooting process..  Speeds to home 500. Speed to both WiFi connected pucks over 200. Wired puck maximum it could be over Ethernet connection. WiFi checked and optimised. Absolutely no issue with any other channels or on demand. It's only skys entertainment and cinema channels that have the green flash . The explanation that it's WiFi related therefore makes no sense to me. Why therefore is it not more widespread on all the channels and on demand? The only explanation is that it's  a fault at skys end with their channels. 


From one or both of your Sky Stream pucks

D you have a picture of this Green flash?

We could try passing this on, if it helps.

 

Plus would be useful to know the channel/programme with date and time you experienced the green flash.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Stream pic pixelating and freezing.


@WeeDeR wrote:

Puk connection speed 179.30mbps.

2 pucks household. 

Internetty 1gb broadband. 

 


Have you reported the issue to your ISP?

Exiled in HH
This message was authored by DuckieBoos This message was authored by: DuckieBoos

Re: Sky Stream pic pixelating and freezing.

@lettice seen on all 3 pucks. Also Repeated the geeen flash again by rewinding channel and green flash appeared in exact same place in shows. Photo from 12th Aug Sky Arts 7.01pm Alfred Hitchcock Peesents. When I see it again I'll provide a more recent photo. 

IMG_2768.jpeg

This message was authored by DantheSwan This message was authored by: DantheSwan

Re: Sky Stream pic pixelating and freezing.

I don't believe you, it's that simple, it's happened to me for years, it happens on my dad's system and there's been many many threads discussing this all over the internet on various forums 

There was nothing wrong with my BT internet, nothing wrong with the Virgin fibre and there's nothing wrong with my current Plusnet connection yet on all three connections this issue was there yet no issues whatsoever when love streaming on any other platforms

Like iPlayer or netflix or streaming Twitch all day watching gaming events, never had a single issue with them but Sky issues are guaranteed, I'm so confident there's a issue with Sky that I know it will happen in the football game later on today, I stick my house on it

This message was authored by DantheSwan This message was authored by: DantheSwan

Re: Sky Stream pic pixelating and freezing.

Just to add, the Leicester match v Spurs, glitched at the Spurs team huddle, sound made a pop for a second, did it again at 10.48 game time and again at 24.32 had a picture glitch later in game but couldn't even be bothered to take note

The Man city U21 game on Sports plus was absolutely atrocious, not the actual game but the garbage stream, random freezing and pops all game

Gave up in the end and spent the evening watching SherWood on iPlayer without a single issue, no sound pops, no freezing, no glitchy picture. 

 

This message was authored by ljmm1967 This message was authored by: ljmm1967

Re: Sky Stream pic pixelating and freezing.

My sky stream was doing this all day yesterday, so much so that it lost signal on all channels and the screen went completely pixelated with tiny multicoloured pixels. I took the aerial plug out and plugged it straight into the tv and it worked perfectly. 
I have the stream hardwired to our router. The router config and speeds are consistently higher than the provider (Vodafone)guarantees. I reset the sky box and all returned to normal.  
I don't understand why they have an aerial socket if all channels are delivered via the internet. This is the only time it's done this since we took delivery of it. 

This message was authored by Scuba6936 This message was authored by: Scuba6936

Re: Sky Stream pic pixelating and freezing.

Mine the same all channels either black or pixilated,  time right now 6th Oct 1730pm

WeeDeR
Topic Author
This message was authored by WeeDeR This message was authored by: WeeDeR

Re: Sky Stream pic pixelating and freezing.

Sky have supposedly rolled out an update on 20th September. I was told to turn the puk off at the power and allow at least 30 seconds. This enables a reset. 

So far it seems 👌 time will tell 

This message was authored by ljmm1967 This message was authored by: ljmm1967

Re: Sky Stream pic pixelating and freezing.

Yep tried it and so far so good

This message was authored by JustTryingToHelp This message was authored by: JustTryingToHelp

Re: Sky Stream pic pixelating and freezing.

I too am getting awful pixelation on Sky stream. It occurs on all live TV channels and on content streamed through the Sky app. But I don't think there's a problem streaming through any other app, eg iPlayer, Iitvx etc. This suggests that it's the Sky streaming servers that are not functioning properly.  Sky content is unwatchable.  I rebooted the puck, but it's still awful.

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