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Discussion topic: Sky glass locking out ramdom events while watching a box set !!

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This message was authored by Bazzaton2712 This message was authored by: Bazzaton2712

Sky glass locking out ramdom events while watching a box set !!

Sky glass keeps locking randomly !! out whilst watching a box, complete screen, freeze, set the only way I can reset it is my turn off at the main switch

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky glass locking out ramdom events while watching a box set !!

Posted by a Superuser, not a Sky employee. Find out more

@Bazzaton2712 is this on HD or UHD msterial? Checkthe data feed by running the network test in the Get Help menu in the Netflix app. Assuming thst is 20Mb/s for HD or 40Mb/s for UHD then you may have a dodgy set in which case call Sky. If not then the issue is with improving the feed or not using UHD quality. Deslly use ethernet rather than wifi as that reduces issues with wifi interference.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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