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Discussion topic: Sky glass not streaming a series I added

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This message was authored by Lisa183 This message was authored by: Lisa183

Sky glass not streaming a series I added

I have been watching Law & Order SVU on 5USA for a while,. I accidentally clicked to remove it from my playlist, so quickly added it back in, thinking all was well.

Now it's not streaming it at all.

Not sure what to do to fix this.

I've added it in by searching for the series, and it's brought all the old seasons back, including the ones on Netflix, but season 23 won't stream beyond the episode I was watching before I removed it.

Thanks


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky glass not streaming a series I added

Posted by a Superuser, not a Sky employee. Find out more

@Lisa183 wrote:

Thanks for the reply. 

I think what confuses me is when I look, it tells me the next episode under 'on this week', but then they don't show under available episodes the following day?

So unless I watch them live, I won't be able to view them unless they then go onto My5? Is that right?

Thanks


That could be because Sky don't have the rights to be able to make a cloud recording so thus if the show isn't available on My5 of Netflix its not available to watch after broadcast.

Sky Stream and Sky Broadband customer

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky glass not streaming a series I added

Posted by a Superuser, not a Sky employee. Find out more

Edit: deleted.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass not streaming a series I added

Posted by a Superuser, not a Sky employee. Find out more

So if you removed it from the playlist and the episodes were "cloud recordings" then removing it from the playlist will remove your link to those cloud recordings.

 

When you add it back to the playlist the only available episodes will be those available on on-demands apps like the Channel 5 app and Netflix.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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Lisa183
Topic Author
This message was authored by Lisa183 This message was authored by: Lisa183

Re: Sky glass not streaming a series I added

Thanks for the reply. 

I think what confuses me is when I look, it tells me the next episode under 'on this week', but then they don't show under available episodes the following day?

So unless I watch them live, I won't be able to view them unless they then go onto My5? Is that right?

Thanks

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky glass not streaming a series I added

Posted by a Superuser, not a Sky employee. Find out more

@Lisa183 wrote:

Thanks for the reply. 

I think what confuses me is when I look, it tells me the next episode under 'on this week', but then they don't show under available episodes the following day?

So unless I watch them live, I won't be able to view them unless they then go onto My5? Is that right?

Thanks


That could be because Sky don't have the rights to be able to make a cloud recording so thus if the show isn't available on My5 of Netflix its not available to watch after broadcast.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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