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Discussion topic: All4/Channel 4 app not loading
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Message posted on 19 Oct 2024 02:44 PM
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Re: All4/Channel 4 app not loading
I also have this issue on stream. Have tried restart and power off and on and app refresh but nothing
DRX890
DRX895
Message posted on 19 Oct 2024 04:45 PM
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Re: All4/Channel 4 app not loading
@PennyG wrote:Channel 4 app just spinning around on Sky TV, works perfecting on my computer. Have turned on and off many times, refreshed apps. All other Apps working perfectly but no Channel 4?
What other info do you need from me?
@PennyG Read the post marked as "the answer"
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Message posted on 19 Oct 2024 04:45 PM
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Re: All4/Channel 4 app not loading
@Jmoulding wrote:I also have this issue on stream. Have tried restart and power off and on and app refresh but nothing
@Jmoulding Read the instructions in the post marked as "the answer".
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Message posted on 21 Oct 2024 06:11 PM
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Re: All4/Channel 4 app not loading
Really helpful to see Sky are now on the case. Forgive me for asking a completely stupid question, but when I log into Channel 4 on my laptop how to do I locate my User Id and Session Id? There is nothing in my account settings which would appear to be these. @Daniel-F
Message posted on 21 Oct 2024 10:34 PM
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Re: All4/Channel 4 app not loading
Been experiencing this issue since I tuned into the My4 app around 9.40 pm this evening to watch MAFS UK. Adverts play but not the show itself. Just a spinning whirl.
Message posted on 21 Oct 2024 10:46 PM
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Re: All4/Channel 4 app not loading
Been experiencing this issue since 10 pm trying to watch MAFSUK refreshed apps reset all etc as advised and still not working very frustrating 🙄
Message posted on 21 Oct 2024 10:53 PM
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Re: All4/Channel 4 app not loading
Yep I have had the same thing all night too - either get the spinning round - trying to load thing or the screen crashes... and the remote won't work on the app but it's fine on all of the other apps...
Message posted on 21 Oct 2024 11:53 PM - last edited: 21 Oct 2024 11:57 PM
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Re: All4/Channel 4 app not loading
There was a similar problem this evening with a few of us on our Sky Stream pucks with ad skipping and the C4 app playing an ad and then spinning. Thread link below.
Sounds similar to your problem you all encountered this evening.
I believe this problem tonight is more about the ad skipping, than the app starting up and not responding well. So a tad different problem.
Have noticed in last hour the ad skipping problem for the C4 app has now been fixed on my pucks.
Has it for you on your Sky Glass TVs?
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 24 Oct 2024 05:13 PM
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Cant get channel 4 on demand on sky glass
I can't get channel 4 on demand on my sky glass, it works on my puk on a different TV but not sky glass
I have unplugged the TV to do an update undated the apps on the TV but it still doesn't work.
Help
Message posted on 24 Oct 2024 06:22 PM
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Re: Cant get channel 4 on demand on sky glass
@JOJOBISH wrote:I can't get channel 4 on demand on my sky glass, it works on my puk on a different TV but not sky glass
I have unplugged the TV to do an update undated the apps on the TV but it still doesn't work.
Help
Hi
what happens when you try to open it
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 24 Oct 2024 07:06 PM
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Re: Cant get channel 4 on demand on sky glass
I just get the channel 4 logo up spinning as if it's trying to load
Message posted on 24 Oct 2024 07:12 PM
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Re: All4/Channel 4 app not loading
@IanMcK wrote:I'd anyone else having issues with the All4/Channel 4 app on Sky Glass? Since Friday when trying to open the app or 'Continue Watching', it tries opening but you just see the '4' logo spinning and nothing happens.
I've switched off the tv, have reset and have also updated apps many times since; and no change.
Sky have advised me to contact the app creators as it's not an issue their end. I have raised with Channel 4 via contact options within the app on my phone and an waiting on a reply. I just want to know if this is happening to me only or if it's more widespread?
This seems to be affecting quite a few users at the moment .... some are suggesting leaving it as long as you can until it eventually loads. Have you pulled the plug on your glass tv for a good 5 minutes ?
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 24 Oct 2024 07:14 PM
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Re: All4/Channel 4 app not loading
Have moved your posts to the current ongoing thread on this fault with C4 app.
Sky are aware. The last status is in the answered post within this thread.
C4 also a few days ago suffered some ad skipping problems within the app that were fixed, but the app is still suffering from the other ongoing spinning fault on/off for many of us.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 24 Oct 2024 09:27 PM
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Re: All4/Channel 4 app not loading
Hi @Jporch316, after following the reset instructions I posted on this thread a while ago, we've not had any more issues with the app at all. We watch 'Countdown' each day in the evening via the app (amongst other things); and it's been fine since.
Sky did advise it's best to contact them before performing the reset (we did it ourselves). Our issue was using the app via the Sky Glass tv; where some commenters appear to be having issues with Sky puck.
Message posted on 25 Oct 2024 03:17 PM
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Re: Channel 4 app logo spinning and not loading
Have done another factory reset which so far seems to have done the trick , had to sign in to every thing again so if you try this have passwords ready you will loose on screen lists until you resign to apps
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