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Discussion topic: All4/Channel 4 app not loading

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This message was authored by IanMcK This message was authored by: IanMcK

All4/Channel 4 app not loading

I'd anyone else having issues with the All4/Channel 4 app on Sky Glass? Since Friday when trying to open the app or 'Continue Watching', it tries opening but you just see the '4' logo spinning and nothing happens.

 

 I've switched off the tv, have reset and have also updated apps many times since; and no change.

 

Sky have advised me to contact the app creators as it's not an issue their end. I have raised with Channel 4 via contact options within the app on my phone and an waiting on a reply.  I just want to know if this is happening to me only or if it's more widespread?


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: All4/Channel 4 app not loading

Posted by a Sky employee

Hi all,

 

I wanted to thank you for your contribution to this thread.

 

We have been investigating reports of the All4 app not loading upon launch since August. However, the issues we've examined since the Glass update at the end of 2024 do not indicate there is a widespread problem affecting the app but are isolated to individual customers.

 

If you are having an issue with the app I can recommend resetting the All4 app through 

Settings > System Information > Reset Application Data/Sign out

 

Failing this, I recommend starting a new thread where our users can support with troubleshooting individual reports.

Chloe-W22

Community Manager

 

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