All4/Channel 4 app not loading

[IanMcK]

I'd anyone else having issues with the All4/Channel 4 app on Sky Glass? Since Friday when trying to open the app or 'Continue Watching', it tries opening but you just see the '4' logo spinning and nothing happens.

 I've switched off the tv, have reset and have also updated apps many times since; and no change.

Sky have advised me to contact the app creators as it's not an issue their end. I have raised with Channel 4 via contact options within the app on my phone and an waiting on a reply.  I just want to know if this is happening to me only or if it's more widespread?

[PeterinBristol]

The system will not connect to the Chanel 4 app. Please advise. All other apps are working OK

[Padam_Padam]

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@PeterinBristol wrote:

The system will not connect to the Chanel 4 app. Please advise. All other apps are working OK

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It's a fairly common occurance at the moment it seems. Channel 4 and Sky are supposed to be working on a fix. You may be able to temporarily fix it by rebooting the TV (turn it off at the wall for a minute then power back on.)

[MarkGoldsmith]

@PeterinBristol 

I'd suggest taking a look at this thread: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-4-app-on-sky-glass-goes-to-a-blank-screen/m-p/45...

Its an issue Sky are aware of and are engaging with Channel 4 to get it resolved. The post marked as answer on that thread is a workaround that should help solve it.

[SteveB661]

We currently cannot view channel 4 through the app on our Sky Glass? We can watch channel 4 on live tv but nothing shows when we try to use the app?

[Fothergill1]

@SteveB661 There are some known issues with the Ch4 app at the moment.  Have a look at the following thread and in particular the "Answer" which gives you a temporary solution.

Ch4 blank screen

[Paulsatts]

Recording on channel 4 will not work on sky glass tv but will on my normal tv

[GD1]

@Paulsatts  Sky Glass cannot record, you add things to a playlist.  https://www.sky.com/help/home/sky-tv/sky-tv-glass/using-sky-glass/using-sky-glass-playlist/articles/...

[Paulsatts]

Yes sorry I meant the playlist on channel 4 will not work 

[TimmyBGood]

@Paulsatts 

A couple of other posts today suggest the C4 app on Glass/Stream is struggling more than usual.  'Playlisting' C4 content will almost always trigger the app for playback.

[Jonsey52]

Same with me called sky said to scroll down to bottom of screen select settings scroll to system management right click go to reset and updates right click refresh apps. Didnt work for me but might gor you. Good luck. 

[mikealanr]

Hi @IanMcK 

I'm watching on demand on C4 right now with no issues (George Clarke's Amazing Spaces launched from Entertainment OS UI). I guess a question would be who is your ISP? It could be an issue with a non UK IP address. Have you powered off your router for a few minutes as well as the TV?

MikeAlanR

[IanMcK]

Hi @mikealanr 

Thank you for your reply. Following your advice I powered off my Glass TV as well as the Internet router for 5mins. They are back on but trying to connect the All4/Channel 4 app is still met with just the '4' logo spinning and not connecting.

 Our ISP is EE and has been for years; with no issues experienced until now with this. Using other apps within the Glass tv is fine. It's solely this app.

I can access the app on my iPhone without issue too; whilst using the same internet connection.

 Thanks again.

[mikealanr]

@IanMcK interesting I'm an EE customer here too. When you say reset have you done a full factory reset? Nuclear option but my resolve... However I would only do this if you were on the phone to Sky as problems can occur.

MikeAlanR

[IanMcK]

@mikealanr It's very odd I agree. I've done everything but the full factory reset. As you say, it's a last resort.

 Sky advised I ask the All4/Channel 4 support team so I've messaged them and an awaiting a response. If no joy, I'll contact Sky again and maybe like you say, suggest a full reset with a support technician on a call at the same time.

I can now say it's not related to the ISP as per your confirmation you use the same provider; so thank you for that, as this will help!