17

Discussion topic: Sky Glass remote volume mute.

Reply
This message was authored by Hobbayne64 This message was authored by: Hobbayne64

Sky Glass remote volume mute.

Has anybody noticed that when they push the volume mute on the remote control, it doesn't actually mute the sound anymore? It just reduces it in volume a bit. This is only started happening this morning and anybody had any similar problems.?


Best Answers
This message was authored by Nobble This message was authored by: Nobble Answer

Re: Sky Glass remote volume mute.

I have managed to fix this!

 

I had exactly the same issue, it started a few days ago after I'd connected my bluetooth headphones for the first time?

 

I was able to fix it by pressing the the three dots button on the remote "..." top left.  Then selected "Audio Output" and clicked on "TV Speakers", which was unticked for some reason, when I think it should be ticked by default?

 

Now works fine.  Good luck.

 

(I'm on OS 1.3, Build version: QS033.014.00P.  Remote control firmware: 5103.4.8)

 

View this Answer within the discussion

Reply

All Replies

This message was authored by BrynMeurig This message was authored by: BrynMeurig

Re: Sky Glass remote volume mute.

My Glass TV updated to QS033 overnight, and I now have the same problem, and more....

When turning the set on, the first channel I select has no sound until the volume is turned up or down. This can be from the guide, continue watching or the apps (Netflix, Amazon, etc.)

Mute moves the volume graphic to minimum, but the volume stays the same.

Reducing the volume to minimum mutes the sound.

This message was authored by BrynMeurig This message was authored by: BrynMeurig

Re: Sky Glass remote volume mute.

Just to add, restarting the TV or unplugging for 30 minutes made no difference.

Hobbayne64
Topic Author
This message was authored by Hobbayne64 This message was authored by: Hobbayne64

Re: Sky Glass remote volume mute.

Sounds like another update has screwed up the system again. 🙄

This message was authored by Azgard3 This message was authored by: Azgard3

Re: Sky Glass remote volume mute.

Got the same issue.

This message was authored by Nobble This message was authored by: Nobble Answer

Re: Sky Glass remote volume mute.

I have managed to fix this!

 

I had exactly the same issue, it started a few days ago after I'd connected my bluetooth headphones for the first time?

 

I was able to fix it by pressing the the three dots button on the remote "..." top left.  Then selected "Audio Output" and clicked on "TV Speakers", which was unticked for some reason, when I think it should be ticked by default?

 

Now works fine.  Good luck.

 

(I'm on OS 1.3, Build version: QS033.014.00P.  Remote control firmware: 5103.4.8)

 

This message was authored by BrynMeurig This message was authored by: BrynMeurig

Re: Sky Glass remote volume mute.

@Nobble 

Brilliant, that's fixed mine too.

Quite surprising though, as the only Bluetooth device I have connected is the TV remote!

This message was authored by lettice This message was authored by: lettice

Re: Sky Glass remote volume mute.

Posted by a Superuser, not a Sky employee. Find out more

@Hobbayne64 @Azgard3 

 

Can you both try the  fix as mentioned  in post 6?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Tim114 This message was authored by: Tim114

Re: Sky Glass remote volume mute.

Ah ha , don't know how u managed it but great Scot , it works now ! I can mute with the mute button . 

This message was authored by grmay This message was authored by: grmay

Re: Sky Glass remote volume mute.

@Nobby6 you legend, sorted mine with your instructions. Thank you 

This message was authored by grmay This message was authored by: grmay

Re: Sky Glass remote volume mute.

You legend, fixed mine straight away with your instructions thank you

This message was authored by Lutta This message was authored by: Lutta

Re: Sky Glass remote volume mute.

This worked for me.

Thanks!

This message was authored by StanTheMan73 This message was authored by: StanTheMan73

Re: Sky Glass remote volume mute.

I've had problems since update, with mute not working unless I cover IR end of remote, and occasionally when I press volume up, it keeps increasing on its own. 

I have soundbar setup thro ARC. 

had SkyQ + 2 Minis with Philips Ambilight 48"



Now SKY GLASS 65" +
3 Pucks


SONY S40R 5.1 surround sound bar
SKY VIP Diamond (20+ Years)
This message was authored by 82bit This message was authored by: 82bit

Re: Sky Glass remote volume mute.

This solution (to Sky's created problem) seems only temporary? I've had to repeat this procedure for a third time already. 

~-~-~-~-~-~
Sky Glass 65” with Sky Live
Sky Glass 43” with Sky Live
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3

BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~
This message was authored by grmay This message was authored by: grmay

Re: Sky Glass remote volume mute.

Mines been fine since i fixed it, fingers crossed it stays that way. Do love the sky glass though 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion