No sound on my sky glass

[Katie199]

My sky glass has no sound, also my channels won't load and when I go on YouTube it doesn't let me click a profile it's like the remote stops working on YouTube 

[Jporch316]

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@Katie199 wrote:

My sky glass has no sound, also my channels won't load and when I go on YouTube it doesn't let me click a profile it's like the remote stops working on YouTube 

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Hi 

have you tried pulling the plug for a few minutes ... doing this often fixes odd glitches 

[Tom-W19]

Hi @Katie199 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Katie199 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.