Send Thanks to Sky

Hi i would like to thank Celine who helped me reset my password - I had tried several times via email and my account kept saying there was a problem! Celine was very patient on Customer Services as I had to start up my very slow computer and she talked me through the reset of my password! Thank you so much! Helen ... View more

Thanks to Shane. Spoke to Shane yesterday as my Q main box stopped responding and the remote didn't work. Went through the reset process a few times and tried the remote reset process a few times as well but nothing would work. Needed the tv for the GP this weekend after a tough couple of weeks at work. I was more than annoyed. We couldnt get the box fixed so Shane ordered a new one at about 7pm and the new one came this morning! Shane was friendly and professional throughout. Top man.  ... View more

Hi, I'd just like to say a massive thank you to Poppy (she had a Scottish accent) - she rang me last night about my request to cancel my TV package and was friendly, professional and very helpful. She talked me through the whole process, helped me set an end date and told me my final bill/ future bills. Thanks Poppy!  ... View more

My name is Hanna and I spoke to Billy(I really hope that's right!) In the Glasgow office yesterday evening regarding some issues I was having with my sky package, I've had a really awful time of it recently and he was so helpful sorted everything for me all the while being really friendly and just chatting. I really struggle with phone calls due to mental health issues(especially ones like that) and he was so down to earth and easy to talk to that I forgot I was on the phone to sky 😆 I haven't received a feedback text but if I had I'd rate 10/10 I really hope this gets back to him and his managers because he's a credit to the service and deserves at least a chocolate bar if not a raise 😜 😀 ... View more

Nearly 20 years ago my late husband joined Sky and he was always the contact person. Six years ago when I was widowed I became the only contact (may I say I will be 80 in two days) we always found everyone we had contact with were very polite and helpful. The times I have been in touch with Sky since I have been on my own has been a very pleasant experience. Absolutely everyone has been exceptionally helpful, polite, understanding of an ageing brain and have gone out of their way over and beyond their call of duty to help me and resolve any problems. This includes tech staff, engineers, customer help and everyone I have had contact with. Keep up the good work your staff are AMAZINGLY BRILLIANT. THANK YOU SO MUCH. Valerie ... View more

Hiya,   I was helped yesterday by a lovely lady, I was expecting a feedback form but nothing came and I just wanted to express how thankful I was for her help. I called at 17:19 and was on hold for about half an hour, which is expected at the moment. I was trying to cancel a sky subscription that was in my name, but at an address I hadn't been at for a year due to a breakup. I wasn't aware I was the account holder and was quite upset on the call, she calmed me down and waived the cancellation fee as a gesture of goodwill. I just wanted to thank her for such a positive call and for being so helpful.  ... View more

I called Sky today to discuss how to improve Wifi signal, and spoke to Corri. She was brilliant help, and took the time to explain all my options and do whatever she could to help improve the signal in the flat! ... View more

Thank you to Rae for her honest, brilliant and quickness on sorting our complaints out with my husband Mobile. Everything has now been rectified and pleased with the outcome after a very stressful time lately trying to sort problems out with a mobile. Once again Rae helped us promptly and should be recognised as a asset to Sky for her Customer service.   ... View more

I have just got off of the phone with Jennifer in cancellations. (I am only cancelling due to emigrating the country)  She was a delight to talk to and dealt with my process excellently, she was very polite and professional thoughout the call. ... View more

I would like to extend my thanks to the Sky engineer who attended my property yesterday following a home move a month ago.  I didn't catch his name but I understand from our conversation that he had been working in the area this past week (West OXON), his usual patch is Pembrokeshire (where he lives).  Very polite and pleasant throughout, a credit to your tv engineering team.  ... View more

Hi ,just a quick thank you to the  lady that dealt with my query this morning ,it was a tale of two calls .The first attempt I was cut off and the lady was generally unhelpful.The second attempt resulted in speaking to a lovely lady that was most helpful .Just saying.......... if the calls are recorded  you will note the difference in approach. ... View more

Hi    I'm really hoping someone from Sky read this. I just wanted to send a HUGE thank you to Darren in the cancellations team! After 2 VERY lengthy phone calls and unfortunately idiotic advisors (5 prior to Darren) I was put through to the lovely, chirpy Scottish man that helped me within 5 minutes! He listened, understood and sorted the problems very effectively and fairly! Give this man a bonus or a raise because he definitely stood out amongst all other advisors! I was approximately 5 minutes away from cancelling and moving to another provider because I'd been left so frustrated prior to being put through to Darren.  thanks again, you're a superstar!!!  ... View more

Hi there Just wanted to say thank you to the 2 gentlemen I spoke to who helped resolve my longterm unstable Sky TV with an upgrade to SkyQ, very easily co-ordinated, and saved me money on this upgrade and also changing to Sky mobile.  I had left my feedback request connections too long that when accessed these had expired, so hopefully my Sky iD will be enough to trace back to those who progressed the upgrades.  If I had responded in time I would have given both a 10. Thank you. Louise ... View more

14/04/2021   Just wanted to say 10 out 10 to customer service today.  I said I would fill in the survey, but I couldn't as the call was cut off for some reason.  Please convey my score to those concerned.  Absolute top class service. ... View more

Hi!  I contacted sky today as my billing had gone up, I didn't realise my subscription deal had ended. I spoke to a wonderful lady who was so kind and helpful. I think I was meant to stay on the phone to complete a survey but I had hung up as I thought it was going to come in the e-mail.  I would just like to thank her for her help today. It was very quick and easy. As a paramedic working through the COVID pandemic the last thing I needed was hours negotiating a new deal.  I think her name was Justine!  ... View more

I spoke to Stephen today at 13:30 who was ever so helpful. Unfortunately, I haven't received the feedback text messages. He was a pleasure to talk to and very tentative. He was able to get me a better package than I found with a 3rd party. I hope that he receives this compliment, and also so it can be passed to his manager. It was such a pleasure to receive great customer service.  ... View more

Daniel Briers was extremely helpful and patient and went trough every steps to get us the answers and upgrade that we needed. I couldn't recommend him enough and he made a potentially stressful process very easy. Geraldind and Dervla O'Connor ... View more

My 18 month contract was due for renew and options given on website was not what I was after. So called 150 and after faffing with options got thru' to cancellations with no wait. Talked to the lovely Kay, explained that I did not need evening/weekend calls and she got my package down to £73, a saving of £8 a month on what I have been paying and £13 less than renew option was. Quick service and saved some money, fantastic.😃 ... View more

Massive thanks to the super helpful gentleman whom I spoke with yesterday evening re my broadband issue. Ryan responded quickly and was very reassuring and pleasant to speak with. I managed to get through to the customer service straight away and my engineer came the next afternoon and quickly resolved the issue. Very happy with sky broadband service and the quick resolution of my issue. ... View more

Hello,  we were having problem with our sky internet and TV, my husband rang and spoke with a young man called Gavin who was working from home In Northern Ireland. We would like to say how friendly and helpful he was, we don't really know much about the workings of sky but Gavin talked us through every step, he didn't hurry us and explained more than once each stage.  He then saw that our contract had come to an end and sorted that out for us as well to make sure we had the best service for what we needed. We learn't a bit about his family and life in Ireland while we waited for things to "Happen" which they did, thank you. Often you can feel a bit afraid to ring and get help as you may think you will get things wrong, but how wrong we were, Gavin is a credit to sky, paitent friendly and above all efficent.  Well done Gavin, well done sky, I hope Gavin gets the praise he deserves ... View more

Following call to Sky 7th April 2021 at around 13.45 regarding a complaint that a request made in June 2020 to cancel Children's TV, still hadn't been done: I was lucky enough to get Andy who completely replaced my previous opinion of Sky! I have made several calls over the last couple of years to try and reduce my payments as I'm now retired which have resulted in my feeling conned and my opinion of Sky reduced to a Company of sell sell sell! No regard whatsoever of customer service. Andy however, has completely transformed my opinion. He listened to my rants with great patience and empathy and sorted everything for me, explained everything fully and I finished the call feeling very different! However it does seem a Company of two halves, half fully committed to the customer and half to sales targets to be met. I hope that Andy gets the thanks he certainly deserves from the Company that he gives so much to! You are very lucky to have someone who is able to transform the view of your Company  in just one phone call! ... View more

Hi, I would like to thank Sky for their help today, I spoke to someone on the phone and he was very helpful we was on the phone for a while and we was trying to fix the problem with my SkyQ box, we could not fix the problem but he got a technician out to me that day, which was amazing. The Technician I think his name was Dan, was really good too, really thorough. Thank you all. Teresa x ... View more

I just want to say a huge thank you to Bradley from the sales team!! Setting up my Sky TV and Broadband with Bradley was by far the best customer service experience I have ever had. He was so friendly, helpful and entertaining! I felt like I was chatting to a friend - he listened to what I wanted and seemed to genuinely care about getting me the best possible deal. I cannot speak more highly of Bradley's customer service (definitely 10/10) - he is a real asset to the company! Thank you 🙂 ... View more

I have recently moved into a new property and had to talk to sky about setting up broadband.  It is a very emotional move and when I spoke to the lady (@Lisa) she was so understanding and very helpful.  I have been very touched that I also was sent a goodie bag from you and a card from @Anonymous , your service has been great thank you  ... View more

I'd like to say a BIG thank you to Sandra (SGR67) for her help today after a disappointing experience with another colleague 2 weeks ago.  The original colleague did not listen to me, Sandra listened to everything I said and the challenges I was facing (loss of job and income) and understood why I did not want to be locked into the new 18mth contract that the previous colleague had committed me to without my agreement and despite saying that my employment was ceasing.   Thank you @SGR67   @Sandra !!  If Sky do a recognition scheme I'd like you to receive a recognition, flowers, bottle of wine something physical to say thanks!! ... View more

Hi I would like to thank Matt who went above and beyond in newport wales last thurs 25th having just moved home he set up.my sky system with my new TV. 😇 Big thanks  ... View more

Hello   I would like to pass on my thanks to Alex in the Loyalty/Cancellation department (with a very lovely Scottish accent) who I spoke to this afternoon. He was absolutley brilliant and a credit to your organisation. It is so nice to speak to someone who is prepared to go out of their way to help. He asked me if I could complete a short survey afterwards to rate his performance, however after the call I waited but nothing happened.    Please could you pass my thanks on to him and tell him he definitely scored a 10/10.    Kindest regards  Emily (With definitely only 1 'L' 😉) ... View more

Hi, Can I just say I've has the best experience ever with one of your advisors today. Her name was Meg and she is from Fife in Scotland and she has a lurcher dog who howls at Alexa! (This made my day.) Her customer service was absolutely outstanding! She helped me with my issue straight away and made me feel so at ease on the phone. For someone like myself that suffers with anxiety it was such a laid back conversation. Not only that but she asked about my home town etc while things were going through on her end. She made me laugh and overall made my day! Easily the best customer service I have ever received, very friendly, helpful and professional. Thank you Meg for being amazing, keep doing exactly what you're doing. I hope you stay safe and don't forget to go to Tynemouth when you visit Northumberland! ... View more

Finally got a number to speak to a person. I was EXTREMELY annoyed and agitated by the time I heard a voice after spending an hour going around in circles trying to get help through the app, googled and found a number which lead me to a dead end then cut me off. Eventually after trying a different number, being cut off by the automated system I tried again and eventually got to Stan and thank god for him!!!! He dealt with me in a friendly, professional and efficient manner and helped resolve the issue in 2 or 3 minutes. Sky your staff might have fewer complaints and irate customers to deal with if they can contact your people or at least find out how to make contact easily rather than jumping through hoops a million times over!!!!!! Stan you deserve recognition for your service, thank you.  ... View more

Grateful if someone could pass this on the Head of Customer Services and the Customer Agent. Just wanted to give a 5 star rating to Alexandra of Retentions Department who negotiated the renewal of my tv and broadband contract on 26 March 2021.  Very professional and knowledgeable. Excellent customer service.  ... View more

October 2020  obtained Applie SE2020 for myself and wife Witihn week had no end of trouble with call drops, signal issues, etc Had total run around for three months trying to get resolution Eventually ended up with Brian Stokoe Emplyee Number: BRS11 He took over our case and went 150% out of his way to listen to our case, look after us and ensure a resolution was found We wish to offer a very grateful thanks for his dedication to customer service and if you have any internal recognition, lik eemployee of the month or suchlike, would like to recommend him highly for such an award, he very much deservies it Thanks again Brain for all your help and understanding, we wouldn't have got a resolution without you     ... View more

I just wanted to say a massive thank you to the amazing engineer who finally (after 5 other visits from other engineers) fixed my sky dish/satellite pole and got my satellite signal working! He was professional, helpful, knowledgeable, thorough and a real asset to Sky. Thanks so much Steve Hulbert (FS655)  ... View more

I just wanted to pass on my thanks to Douglas from Sky who I spoke to yesterday. His customer service was outstanding! I called to discuss a phone for my son and he really couldn't have been more helpful. He found a great deal and even managed to give me a discount on my phone. He recognised me as a long standing Sky customer and really made me feel like that was important, which at the moment you feel like only new customers get the best deal. This was not the case here! Douglas really is a great asset to sky 👏 ... View more

Thank you to the lads from sky and open reach who made installing our box and internet such a smooth process!  We have an old house and it did not have the correct fittings etc and they worked their hardest to get us up and running within the day!  Great customer service, friendly lads and 2 happy children !!  Thanks  ... View more

@ Robbie RLI05 Big thank you to Robbie at sky He went the extra mile calling me back at arranged times keeping me informed of what was going on. He sorted out my skyQ installation if it wasn't for his professional manner and experience I would have left sky. your a great asset to sky and thank you.  Regars Steve ... View more

Hi, would just like to thank the engineer who fitted our sky Q today in Gainsborough. He was a very polite young man who followed the covid restrictions to the letter, was very clear with his instructions, made us feel at ease, took his time explaining & didnt rush us. He was a credit to sky & would recommend him to everyone. Thanks ... View more

Moving house a nightmare. Having Sky Engineer 'Becky' a blooming dream! She was so patience with me and left checking everything was A.O.K...... brilliant!  ... View more

Hi I would just like to send my sincere thanks to SKY employee Grant PS107 for his recent help (19/03/21) with my complicated queries, Grant was both helpful and knowledgeable in what was a 2 problem situation, nothing was to much trouble and he showed great patience during my call getting solutions to both issues, Top marks Grant!! Thank You Mr S Hodgson ... View more

Hi, would like to say a massive thanks to Atholl he managed to solve our internet issues and updated our sky boxes. This took quite a bit of his time up but he wasn't bothered at all and wanted to make sure our mini box was set up before disconnecting the call. I'm glad he did as it also needed resetting. A real asset to the team and didn't make it feel like a chore. He was also able to look into the mobile coverage for me and assist on questions on a potential house move. Deserves employee of the month. I hope his manager sees this and provides feedback to him.  ... View more

Firstly it would be so much easier to respond to your text where you wanted some feedback . I had to check on the internet to find out what the process is which is ridiculous. Anyway I wanted to say your adviser was lovely and very helpful and patient. I took a while to get past the recorded voice setup. I was on the phone for 90 minutes sorting out how to get discovery + which seemed far more complicated than it should have been. Passwords seem to be getting crazy these days with upper/lower case etc. Anyway I would give her 10 but would ask if you could make this feedback process more customer friendly. ... View more

After moving housewe didn't need to wait too long for an engineer to visit. Gary who visited us was amazing. We already had some connections in the house, but some were not working. He was quick to sort this out and ensured we had the correct boxes in each room. As we live in a fairly large house with a number of extensions added to the property the signal to some of the boxes was weak in certain parts of the house.  In order to get the best service between all boxes as we are not on Sky broadband he tried a number of things including the use of a booster but eventually due to the cabling around the house we were able to use ethernet on most of the boxes and now have a connection that works in each room. His knowledge around Sky, networking and how the cables were routed around different parts was amazing. Even gave us advise on mesh/powerline and wifi extenders.  ... View more

Hi I would like to thank two people from the Sky team today, one being Richard who assisted with a change I wanted made to my Sky account and also to Farah who was most caring in her manner & assisting me to cancel my recently deceased fathers account. You have both been patient and gone out of your way to answer and sort my questions today. Thank you ***** ... View more

Thank you so much  to the young man at Sky, Bozhidar, who has done everything he could to help me today. I am grateful to him, he couldn't have done more, he is  an assest to the company  Without his help I would have had to wait till 22nd of March for an engineer to put the satelite dish right. I will still  have to wait with no live Sky TV till the 18th March. I suppose thats better than the 22nd. This seems very unfair to me when its not my fault. Is the same thing  happening to  any body else?   I am shocked  and very disappointed  that after 5 years of excellent customer service, I find myself feeling very let down. When in the past the most I have had to wait was a couple of days. I really do appreciate  things are not normal, however to be left with  no live Sky TV for a week at this time , and still be expected to pay for the service I don't have.  Nor On Demand or Netflix etc, is so  wrong.   I honestly never thought I would even be considering cancelling my contract, and it is  really upsetting me  Of course I don't  think I should receive preferentially treatment, but I did think being a VIP meant something, well thats what the advert says. How wrong can you be. ... View more

On Friday March 5th 2021 in the afternoon I had superb service from Pani, in your call centre re sorting out a new and better contract for me, and Richard in Tech Support, who helped me with router issues.   They both went out of their way to sort out a few issues and I'm now very pleased with my Sky Broadband + Phone + Line Rental and have signed up for a further 18 months.   Was a Customer with O2 Broadband before you took them over and I'm happy that I stayed with them/you for the  last 15 years or so.   Richard   ... View more

Thank you Angela for your patience in dealing with my request and a BIG thank you for my 81st Birthday present.   Allen Reid ... View more

Want to say a big thank you to Natasha.  I called to ask how we could boost the signal around the house as having wireless issues upstairs and she was incredibly helpful and took time to explain the process.  She has arranged for a broadband booster to be posted out to us.  We had been putting the call off and Natasha was great and made it a lot easier than expected - thank you! ... View more

Incredibly impressed with Laura from cancellations she went way beyond her job role to fix a technical issue with my account. After being passed around to 4 different departments I somehow came through to cancellations and she took ownership of the issue, kept in close contact throughout the week and was incredibly helpful and friendly, I don't think it would have been sorted without her! ... View more

Hello, please pass on my thanks to the man (dont know name) who helped explain the contract and billing details.  Thought there was going to be a follow up call or survey?  Anyway, he took the time to listen and explain.  Call was today at 2.10 pm.  Thaks for this.   ... View more

Thank you to SKY No satellite signal over Christmas. Sky from 1st phone call to visit from 3rd engineer, 1st class service.   Got there in the end.   Everybody I spoke to, polite helpful. Never a problem in 15 years, then suddenly after the estate all had a visit from KN !!!!!! Before Christmas, Sky / Tv did not work .    Recmnd Sky     ... View more

A young lady answered my call her name was Sherry Braidy from the Livingston branch, she understood my difficulties in paying such a high bill for what I initially subscribed to as I'm now put of work because of Covid bit she helpedake small changes to come up with a bill I can afford under these conditions, she showed such sympathy and instant reduced my bill toame sure iormy family did not miss out on what we love to watch, she did this automatically because she has so much heart and care, She made Sky feel like family who care. She is a treasure and I'm so greatful it was her answering my call. Thank you Sky for recruiting such amazing thoughtful people. I hope she gets to read this, she's a beautiful person who deserves applauding x       ... View more

Had THE most amazing consultation today with Maria. Really hope I am sent a feedback form. She was simply superb. Nearly 40mins of her trying to sort out a) my 90yr old father's tv and broadband and then b) still took time to ask about mine too. Lockdown is tough, but Sky have been there every step of the way! You have a very loyal customer in me Sky! Thanks.  ... View more

Hi. I just got off the phone with a lovely gentleman ( who's name I didn't catch :() and I think I was supposed to stay on the line to do a survey. And I hung up by accident as tbh I thought they were going to text me it. So how can I do the survey? As the young man was so helpful many thanks  @Federica-C  ... View more

I have just spoke with Sky regarding my bill for tv / broadband package. I had a missed a few payments due to being affected by COVID. I have been out of work due to being self employed and my partner owns a salon which has basically been closed for the best part of 12months. Anyway, I apologise for forgetting the mans name but what he has done regarding our bill a took so much strain off our backs it unbelievable. I cannot thank him so much for his help. Please try get this message to him. What a legend.  thank you sky and a massive thanks to this man. 26th Feb  ... View more

I wanted to recognise a member of your tech support team. I spent a long time on the phone to numerous people about getting a business line changed to residential. No one quite knew what to do, but Conor in Northern Ireland owned the problem and got it fixed.  He even called back today to check to make sure everything had been done correctly.    Stellar work from Conor. I don;t have any other details on his name, but he did make notes against my account.    ... View more

I rang this morning to arrange to move my Sky service to our new home, and despite expecting a pretty painful process, I was pleasantly surprised to have been greeted by a very bubbly Scottish lady who in an extremely efficient fashion handled my booking.  She wasn't too much of a 'robot', but acted with pace and clarity about the process.  Well done Sky 👍 ... View more

After a problem with my Broadband dipping out I spoke to Lorraine in customer services who was great and managed to get me an engineer call out that day. She was calm, clear and listened very well throughout the conversation and showed real enthusiasm to trying to sort out the issue. The engineer came and because of Covid had to stay outside but his knowledge and expertise were really good and he solved the issue. People often like to shout when it goes wrong but yesterday 2 employees at Sky were great ambassadors for your brand and it would be really good if they could be recognised for their great customer service. I was really impressed by both of them.  ... View more

Dear sky i joined sky on  in february and realise there was a problem with my order and I was charged  £174 on my telephone bill even though I thought I had Sky Anytime.I spoke to Qinnat a member of your staff from the  cancellation team. she was very helpful in order to get my query resolved and explained everything to me very well and most importantly listened to the customer I would like to thank her for all the hard work and appreciate all the help she has given me   please let her manager know and may she be commended for her hard work thank you Mohammed Rahman ... View more

I rang Sky a couple of weeks ago about an issue with my Sky account.  I spoke to and was looked after by a great Scottish guy by the name of Arron.  I have spoken to a few Sky people over the years of being a Sky customer and this guy is the best yet. Very helpful, patient and nothing was too much    Thanks Arron ... View more

Just wanted to say a really big thy to my sky engineer Paul , made the whole installation process , painless and fluid , so helpful and patient, made my joining sky a very pleasant experience 👍🏻 ... View more