Send Thanks to Sky

Spoke with Gavin regarding the tommy fury fight as i was having some issues with purchasing, however Gavin resolved all my issues. He went above and beyond to make sure i was able to purchase this boxing event. Very helpful and friendly adviser to speak to. Great credit to your team 🙂  ... View more

Hi,   I would like to thank Andrea, who I spoke to after ringing the sky customer service number, and going through the options to the broadband team and then the not working team (hopefully you can find the right person!). I rang up yesterday when the openreach engineers turned up over a week early to put in my new phone line for Sky and activated it. I didnt have a Sky hub, and my Internet wasn't due to be installed/activated till the 8th March. She was so incredibly helpful, efficient, polite and kind, and she did her absolute best to try and help me, going above and beyond, and gave me a solution to sorting the issue. She then followed up the next day confirming what she had done, and offering further suggestions and recommendations. I cannot stress enough how much I appreciated her efforts and solutions for me, she was an absolute star! This was my first real experience with Sky/ the Sky team/an issue with Sky, as I'm only just switching over and it was such a positive experience that has confirmed I made the right decision. I hope any further interactions are so positive! So if you could pass on a thanks or a commendation to her I would really appreciate it. I'm very optimistic about my future with Sky. Thank you all so much! ... View more

I'd like to thank the person who helped sort out my account yesterday (I can't remember his name unfortunately). I think the installer had done something he shouldn't have so it took some sorting. The solution wasn't quick but he took ownership of the problem, found the answer and kept me informed throughout, rather than just leaving me on hold.   Absolutely amazing customer service. I was hoping to receive a feedback request form.  ... View more

I have recently had various account issues, of my own doing, and without exception, I have received, friendly, courteous, professional and understanding help from whoever I spoke with. Being a VIP Diamond customer I did not have to wait either. Well done, Sky.  ... View more

I just wud like to say that I phoned sky last night 21st feb spoke to an operator called Jamie who was very helpful about my query for a sky mobile phone he made arrangements to call me back this evening @5.30/600pm he went home early so I was put on to another operator from sky whose name was Emma and I must say it was the most pleasant operator I've ever had to deal with she was absolutely A1 doin her job she put my order in and helped me with my sky account and she done her very best to get me sorted ✅ in the end she got it sorted for me she was absolutely amazing so I'd just like to say we'll done sky for employing people like her she fixed everything for me so Thank you Emma & sky.  ... View more

Hi would love to send thanks to both Caroline and Paul who helped me with my sky glass on Friday 10th feb and Monday 13th feb.  Was getting fed up with the freezing and black screens and with a new remote and a new Ethernet cable (longer than the one I had) have managed a full day with no problems - seeing I was getting multiple problems a day I'm a happy bunny  ... View more

I have just got off the phone from Remesh (sorry about the spelling - so you know whom i'm speaking about, the gentleman is scottish)  I promised I would give feed back when I've received his email and all that we discussed has been applied to my account.  My experience was 10/10 in all aspects of the call. I have just renewed my account! He was patient, polite, helpful, and seemingly very understanding of my situation, explaining clearly the options I didn't know i had etc. Please pass this message on to him and anyone else who cares. Great service. Thank you.   Yours sincerely, Nick Hanne.   ... View more

I would like to thank Sri for helping me last night! He was very helpful and sorted my bill for me. He was polite and well mannered! I was very confused after receiving a new phone then sending it back and still had its bill coming up on my app, yet he has corrected it now and he's also arranged a call for us to sort another issue out which is very professional. He explained everything straightforward and in great detail! Thank you to Sri in the Mobile department I couldn't have done it without you! @Sri  ... View more

Hi    Can I take a moment to thank the lady who helped me journey through getting registered with sky on a new tariff. Unfortunately I can't remember her name but I really hope she gets the credit she deserves.  Sky can you send me a survey to fill out with regards to my account charges please 🙏    Kind regards  Derek  ... View more

Hi,  I would like to just use this to give a great review to someone I spoke to this morning with regards to my mobile as I can't see any emails I can use to do this. Unfortunately I did not get a name from him but I am so grateful as to how helpful he was over the phone and would like to be able to get this passed on somehow? Thank You Rosie  ... View more

I'm not one to normally leave feedback on things like this but I have to leave a review about my phone call today.  I rang up sky customer services today 07/03/2023 as I wanted to set my dad up with sky in his house. I was put through to a guy called Daley, I think he said he was in a Newcastle branch.  When I say Daley, was a breath of fresh air I mean it. I have the worst anxiety about ringing up companies and asking to change or amend things, he made it so easy to do as he explained everything he possibly could. Myself and my dad had Daley on loud speaker as the account was going into my dads name but he likes me to be there because I can understand it abit better, not only did Daley do an amazing deal for him, he also made sure my dad understood everything aswell what he was getting, how it was going to work, shown us how to work the sky go and my sky ID account honestly above and beyond, it's not very often you're met with such a friendly character when ringing big companies but Daley was exactly that, it was quite a long phone call as we got to chatting and laughing but myself and my dad said after the phone ended we have never experienced someone so kind and friendly but also so professional.  I really hope this message gets back to him, as he fully deserves the recognition for the top quality customer service he displayed today!      ... View more

I would like to let SKY know that I have had cause to phone the SKY hekpline on two occasions in the past 10 days and on both occasions received excellent help and advice.  The first occasion I spoke to Mohammed Waleed who was extremely patient, knowledgeable and reassuring and helped me to resolve my issues right away.   Today I spoke at length to Mohammed Irshan regarding a dodgy email I had received.  He too was very  knowledgeable and patiently talked me through the process of blocking and removing the "scam" email I had received and also made sure that my email account was secure. I feel very relieved to have had such an excellent service on both occasions.  The two employees I mention are a credit to your company and I very  much appreciate their help.   Barbara Laing ... View more

Thank you Shaun for providing such a fantastic service when visiting my home today. I have been having trouble with the internet dropping out due to the location of my home office for my clinical triage work. Shaun immediately came up with a fantastic solution and quickly and efficiently installed the relevant cable work. He listened well, was polite and tidy in his workmanship. Thank you. Please pass on my thanks to his line manager and to Shaun. Natalie - Paramedic from Herne Bay ... View more

Dear Sirs, We recently took the decision to migrate from BT broadband to Sky. There were a host of reasons for the move but was a tough one as I’ve been loyal to BT for as long as I can remember. When the new router was installed on 16 January, we had a number of teething problems and in the end called your service centre. The service was appalling. It was either a case of the engineer not understanding the problem or us not understanding the engineer, due in part to language issues. On Sunday 22 January, we had enough and wanted to revert back to BT. However, we made one last call and we’re put in touch with a hero, Paul Taylor from Sheffield. This man was excellent and saved the day. He was clear and concise and spoke in a nice Yorkshire accent and listened to our problems. He then went about a process of solving the issues systematically and logically to a way we understood. Clear & concise, without talking down to you. It was extremely refreshing and saved the day because we were genuinely considering moving back to BT. He was patient and spelled out what he was doing and why he was doing things. It took him ages to solve our problems but at the end our router was set up correctly and our broadband has worked perfectly since. This was like a breath of fresh air compared to several other engineers we spoke to earlier, who were intolerant of our problem and in my view were close to being rude. Not only did Paul sort things out but the kind man called me yesterday to see how things were. He really did show an interest and empathy and went above and beyond service levels. It was a delight. I would like to commend Paul Taylor by saying a huge thank you and cannot compliment him enough. He was truly brilliant. Thanks Paul. Kind regards Dean @PaulTaylor ... View more

I want to thank the fellow who helped me with broadband today. I've forgotten his name but he used to work in radio in New York. He was extrememly pleasant and helpful in arranging a broadband package. Annoyingly I had to cancel this later as BT are charging me an exhorbitant amount to leave. He did however help me to reduce my TV subscription which I'm very grateful for. ... View more

Thank you to Chris who has just helped me close down my mother's account, Evelyn Powell, after she passed away, he was very understanding and put me at ease, seemed a nice bloke and deserves a decent pay rise. Chris helped to make something that could be long winded and depressing into almost a joy to do.   Thank you.       ... View more

I want to thank the sky customer service people who were born polite, kind and professional to me in helping me decide to go forward or not go forward with the sky stream subscriptio.  Who are polite, kind professional to me in helping me decide to go forward or not go forward with the sky stream subscription.  ... View more

Recently renewed contract with Sky. Sandeep was very helpful as he answered and clarified all of my concerns. He went over the packs to ensure all my requests were arranged.  ... View more

Just wanted to say a big thank you to Donna at Sky customer services who I spoke to on Tuesday 24th January.  She went above and beyond to understand my situation and manage to cancel my broadband services due to circumstances out of my control. It was so nice to speak to a human being with empathy and not someone going of a script. Thank you ... View more

Thank you Sky. I ordered Sky Glass on Monday 23 January 2023 and on Thursday I was informed which stop I'm on the delively slot. I then got a call from the engineer to say he'll be with me in 45 minutes. They arrived on time & quickly got to work to unpack and set up my new TV.  Lovely engineers were brilliant and very professional.  I now have my Sky Glass up and running. Superb service. Thank you so much. Jenny x ... View more

I would like to thank the gentleman who I spoke to yesterday afternoon. I can not remember his name and I now feel that he will go unrecognised for the service he provided. I was so refreshing to speak to someone that was polite, understanding and patient, he took his time in explained everything he was doing in clear detail and nothing was too much trouble.  I hope there is a way that I can get the information of who he was so he can know that I want to say a big thatnk you. After the call I waited to give a rating of the call but did not have the option.  ... View more

On the 17th Jan @ 08.30  Simon the Sky engineer attended our home. We had issuse with our internet that had been down for several days.   I cannot fault Simons service.  He was extremely efficient,  explaining exactly what he was doing, all the while working very professionally.  Simon also , had to look at sky in our garden office, where he was also very helpful, and again he was very efficient.   Simon also made sure to wear protective shoe covering,  worked cleanly,  and removed all packaging.    It was a pleasure to have Simon sort out out issues and we are now up and running so smoothly.  So thank you Simon👍👍. ... View more

@Federica-C  I have just finished having a delightful conversation with Gaurav on live chat.   I have just renewed my Sky TV contract and it was, hands down, THE best sales experience I've ever had.   Gaurav was such a pleasure to speak to and he was so personable with great chat. He is a massive credit to you, Sky. He is the reason I renewed my contract today (which I had already cancelled a couple of weeks ago). ... View more

I would like to say big thank to customer operator  ( probably) Jules or Joe from Sky mobile for  perfect customer service ( useful information, knowledge) I am really appreciate his customer experience. 10 stars ... View more

I called today expecting a long wait but The call was answered by a human in under a minute. I spoke to John. Not only did he answer every question I asked - he saved me money and gave me other bits of information I didn't know. He went the extra mile - service like this needs to be recognised - and I think John should be told what a fantastic job he did today. John - you were a pleasure to talk to.  ... View more

I have just the most fabulous 25min conversation with 'Donna' from Hull.   Thank You, Thank You, Thank You for making my evening, day, even week. You understood exactly what I needed, arranged everything with absolutely no fuss & longwinded questions, and even saved me a few quid on my subscription.   I genuinely hope I don't get her into trouble, but the stories of Cider, Toast & Unicorns were laugh out loud brilliant.   Thank you for being you 🙂 ... View more

My broadband connection was intermittent over the weekend. Previously excellent connection speed . BT attended today in response to a proactive response from SKY. Problem quickly resolved and speeds back up to normal . Well done and spot on interactive working with SKY and BT. ... View more

I would like to leave feedback following my recent conversation with Chris from cancellation department. Unfortunately I did not receive an email or text from Sky to rate my call but I would really like for Chris to be recognized for his excellent customer service. He is a true credit to the team and went far beyond his duty to ensure a customer satisfaction. I've spoken to several team members from different departments and although I was always told I'm a valued VIP customer, only after speaking to Chris I really felt like someone cared to resolve my issue. We've been with Sky for several years and Chris is the reason we continue to be a Sky customer.  Mr and Mrs Swan ... View more

I wish to record my thanks for the excellent service provided recently in resolving a broadband issue that I have recently had.     Special mention for their superb service goes to @Gordon Munro, @Anonymous Morris and @Gary Webb who all worked so hard to get my system up and running again much more quickly that I thought would be possible.   People are very quick to complain and criticize these days, but praise should be given for great service. ... View more

Hello Sky, Like many others, I was waiting to do the follow-up survey, and although I waited a long time, eventually I had to give up. I want to say how much I appreciate the help with my account that Yasmin in the retention team gave to me. He was efficient, knowledgeable and professional.  Well done Yasmin and thank you.  ... View more

I want to say a big thanks to Jenny who spent as much time as needed last night to find the right deal for us.  Early last year we had to move out of our cherrished home due to it being flooded and rented a property so gave up sky for the 1st time in 30 years.    We have just moved back and contacted SKY and they are one of the only truely customer focused companies left.  The training they provide their staff is evident in how amazingly they treat you from the get go of any interaction.     Jenny asked lots of relevant questions and made sure we wouldn't be paying for anything we just don't need.  I was shocked at how reasonable the deal was with so many extra's.    Sky please don't change your focus on customer service as you have really hit the sweet spot.   I would appreciate you passing on my thanks for lovely Jenny for all her help and support.   Kindest regards   Ian & Simon x         ... View more

Just have to post this........ Sometimes sky agents get bad press for customer service but I've never had a disappointing experience.   Yesterday, however, my experience was enhanced with a 💎 service.   Whoever Helen from Scotland is,  she needs recognition for being  a credit to Sky and one to keep and develop ... View more

Hi I just spoke to a man called Craig who helped me with lowering my bill. I have cereal palsy which affects my speech & he was so patient and helpful & I just wanted to say a big thank you  ... View more

Hi there   really helpful Engineer manager called Erol came to my house today after a visit was out on hold yesterday. Really helpful and organised a visit for tomorrow to install a satellite. Very happy about this especially this close to Christmas    please can you find him and pass on thanks - my postcode is SS7 (benfleet, essex) and he visited Hollywood mews on the date this was posted  ... View more

We would like to say a massive ' Thank you ' to Ralph in Tech Support.  He spent a long time helping us fix my Mum's Sky Q boxes. He was so patient and gave us clear easy instructions. Amazing customer service.  Thanks so much!   ... View more

Hi. I received help from a lady last night and wanted to say thanks for the excellent help I received. She arranged for the return of my unused Nokia mobile and I was going to leave great feedback but the opportunity after the call didn't materialise. The call reference number is 23 8919 0717. Sadly I didn't get her name so please could someone pass on my thanks again and give her 10 out of 10 for a job well done and a very good attitude overall.. Happy Christmas. Michael      ... View more

We had a engineer out this morning (09/12/22)to fix an issue we have been having for a while. His name was John and this was the Bangor County Down area. He was really helpful, knew his stuff and sorted the problem very quickly. I just wanted to compliment him on his friendly, efficient service. Thank you ... View more

Wanted to say a massive thank you to the Sky TV engineer who carried out my installation at Kenley Road, Wimbledon on Saturday 3rd Dec. Despite arranging the installation a number of weeks in advance, my broadband router had failed to arrive by the time of the installation. The engineer acknowledged how frustrated I was so went out of his way to source a router from a Sky FTTP installer nearby and managed to carry out the work meaning I had internet and TV on the weekend I moved into my new home. A real credit to the company and someone who went above and beyond to do the job! ... View more

Hi In the 12 years I have been with Sky not had many issues but alas found people at Sky were very helpful going above and beyond if needed.I always fill the satisfaction  emails from Sky positively,credit where credit us due. Recently I called Sky to say thank you to all involved with Sky Glass and (imho) I am very impressed with Sky Glass which I've had for 14 months now . A big Thank You to All at Sky ... View more

Just had Sky Q installed by an engineer named Robyn in the Haworth, West Yorkshire area.   Thoroughly fantastic experience. She was polite, professional and very knowledgeable. Rather her than me fitting a new dish on the roof in the horrible weather!   I have a rather enthusiastic dog when visitors arrive but she gave time to get to know the dog, which was fantastic.   I wish good reviews could be sent direct to the people involved as it is great to receive good feedback and makes you feel good for the day.  ... View more

Hi I spoke to Shivam today for the second time to finish setting up my sky tv and broadband package.  Because they were on 2 seperate finish dates in my rental property he made sure to call me back a few days after to set up the broadband. While I understand this is probably normal practice I did appreciate his handling of my account set up. He handled my account with proffessionalism, was lovely and polite to talk to and also very helpful. I felt he explained everything to me and eased my concerns about dates of connection so close to Christmas. What a fantastic team member you have. Its nice to talk to someone who genuinely wants to help and I wanted to ensure sky knew what a fab job he did! Thankyou Shivam!  ... View more

Yesterday one of your agents Akshay MA was super helpful in upgrading my father's Sky account. My father has been a Sky customer for 23 years and he's now a senior citizen too, and doesn't want to leave Sky because he is so used to the interface and remote control, channel numbers etc. Akshay understood our dilemma of not wanting to leave Sky but also needed to manage the costs as it was becoming unaffordable on the current packages. Akshay talked me through each of our packages for phone, broadband and entertainment and was able to discount many of these services with a recontract. We are so pleased with this new deal and it was an hour well spent on the phone where we felt really looked after, it was a totally personalised service. I had many questions and this was no problem for Akshay. Thank you so much for the wonderful service, you are a valuable asset to Sky! Best wishes from my parents who are delighted with the new package and offers.  Please can this feedback be passed to Akshay MA and team. Mr Balbir and family.  ... View more

I phoned Sky today and was faced with a long wait. But that was ok as I was on a long drive home.  I got put through to Lewis and he was simply excellent. As a police officer and dad of three we are struggling in the current cost of living crisis. Lewis, while clearly selling Sky products and doing his company proud, was so dignified and decent. He reduced our bill by £20 and maintained our access levels AND worked Netflix in (which my young son is ecstatic about). Times are hard just now but this chap (Welsh accent if you're struggling to find him) was on point and lovely. Well done Lewis, well done Sky  it's easy to criticise in the current climate. But I can't criticise Lewis or Sky           ... View more

I hope this message finds the right person. I called on Thursday 24th November 2022 and spoke to Marie at the Livingston offices regarding an issue with my Digibox. It was between 4:30 and 5 pm.  I have to say, this was the single best experience I have ever had with a member of staff at sky. She was polite, approachable and understanding. She went over and above to sort out my issue. I thanked her for her help but felt a message of thanks is more appropriate. Hopefully, her managers appreciate her efforts as much as I do. Thank you Marie. Very professional.  John from Lesmahagow.  ... View more

I just re-subscribed to Sky via a 'phonecall with Dale (I imagine in the TV department) and what a kind, patient, helpful young man. He was funny, informative, professional and a delight to speak with. Hope you and your young family have a wonderful christmas Dale, thanks for your help. ... View more

I want to send a big thank you to Cathy (Scottish) at Sky for her shear expertise, fantastic customer care, getting me another great deal and her genuine kindness. You are an asset to Sky and deserve a 🌟.  Adrian  ... View more

I had a lovely conversation & an extremely helpful person called Sharon today (around 1550hrs)  There should be a dedicated email, for sending Thanks, to members of Sky's staff, who go above & beyond to be helpful, & who makes a real impression , by doing all they can to help you. I hope that Sky will pass this on, & also commend their staff (Sharon) who was wonderful, & so kind & helpful. It is really appreciated 😊🌹 ... View more

I have just spoken to Jason from the VIP department and what a lovely, helpful man.  He really tried his best to get my monthly bill down and understood my circumstances. I am pleased to say I have saved quite a lot for the next 18 months.  I have been with sky for 6 years now and they're so helpful but Jason really went above and beyond today.  ... View more

Well Sky your customer service advisor Helen deserves a Christmas bonus.  such a helpful lady. I originally rang to see if I could get my sons Sim package upgraded. Not only did she do it but she managed to do it so I was still paying exactly the same as I am now. Plus she's given me advice on how to save on my tv package too. Helen was very cheerful and happy throughout the conversation and I really appreciated it. Please everyone be more Helen!! She made my weekend 😊 p.s I really hope she sees this and gets the credit she deserves 👍🏻 ... View more

I had an engineer out yesterday who found the right issues out after numerous telephone calls to sky and still being left with problems regarding broadband, he was polite,curtious and hard working, I hope this review gets back to him and his manager  for he deserves all the praise in the world, I can't thank him enough for making my grandson one  happy gamer ... View more

I just want to send a quick email to pass on my thanks to 2 sky employees who I feel provided an excellent service, and really helped resolve the issues I had with my broadband. The issues I had were going out for a while , and it’s fair to say I had a fairly negative attitude about sky , the service I had received to the extent that I did not intend to remain with sky when my contract finished . On 27/10 I was frustrated and contacted sky with no expectation of any resolution . I spoke to Kyle who was courteous, polite and knowledgable and invested time and effort to find solutions to my issue . He really was fantastic. Subsequently there were two engineer appointments booked . On 28/10 Charlie a sky engineer came out - again he went beyond the call of duty, helpful , informative and really providing a great service . He looked at my whole setup and made recommendations which immediately improved the situation.   Both employees really renewed my faith in sky as a company . I would like to pass my thanks and praise onto them and their managers.   Kind regards Gordon pettigrew    ps if you need any more info re my account please feel free to contact me    ... View more

Hi!  not sure if this is the right place but I wanted to rate my experience today with getting into contact with sky.  i don't remember his name sadly but I called up about my bills. He was so so helpful, said he had only been working there a couple weeks, he was the MOST helpful person I have spoken to at sky.  He was super sweet, polite and helped me work through the issues I was having.  It took a little over an hour, but he was so patient and helpful.  He deserves a promotion for sure, I really wish I could remember his name but I'm so forgetful.  Definitely the best Sky experience I have had and I appreciate all the efforts and time to help me.  Being super forgetful, I forgot to stay on the line and answer the how was your experience part.  like I said not sure if I'm writing this in the right place, however I'd just like to appreciate how incredible he was.  Thank you!  i hope you all have a wonderful day! ... View more

I had a visit from an engineer today to install my new sky Q box. I currently live at 11a Cross Street Atherton, he came within minutes after the allocated time slot sent via message and made sure he rang me first to check this was okay. He also waited outside my property until I returned to make sure I had the best customer service. He was incredibly polite, helpful and went above and beyond to make sure I was 100% satisfied with my purchase and also got me the best deals possible. Overall I was more than happy with the customer service and felt comfortable and relaxed whilst he was here. Fantastic employee and excellent at his job. Thankyou very much 😊👌 ... View more

I rang sky today and spoke with Tommy from the customer care office in Northern Ireland. I must say I always have a good experience dealing with sky but today in particular Tommy exceeded all expectations! He really went above and beyond helping me and I greatly appreciated it.  ... View more

Hi there    engineer visit date Friday 28th October    please could someone send me a private message, the sky engineer who visited us deserves direct positive feedback for sorting our lingering issue  many thanks    the service was exemplary    regards   steve  ... View more

Engineer visted me around 3.30pm on 26/10/22 to address an issue with my connectivity, PR5 area. Unfortunately i didnt catch his name but id like to somehow provide the feedback that he might receive as the service from him was the best ive seen from a home visit by anyone. regards, Mr Ingham ... View more

Hi I would like to thank Colin the lovely engineer who came yesterday the 27th October  he was amazing so very helpful he fixed the problem in no time  thank you my feedback for Colin is 10. ... View more

I wanted to say a big thank you to Shelley from Broadband Cancellations Team  for all of her help, advice and assistance. She is a Credit to Sky and was very good at her job.   Thank  Shelley 😁 ... View more

I spoke to a sky advisor today, Ravi. He was extremely helpful and friendly. I would rate him 10/10! Thank you Ravi for providing excellent customer service. 🙂  ... View more