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Re: How to send Thanks to Sky
Thank you so much to the young man at Sky, Bozhidar, who has done everything he could to help me today. I am grateful to him, he couldn't have done more, he is an assest to the company Without his help I would have had to wait till 22nd of March for an engineer to put the satelite dish right. I will still have to wait with no live Sky TV till the 18th March. I suppose thats better than the 22nd. This seems very unfair to me when its not my fault. Is the same thing happening to any body else?
I am shocked and very disappointed that after 5 years of excellent customer service, I find myself feeling very let down. When in the past the most I have had to wait was a couple of days. I really do appreciate things are not normal, however to be left with no live Sky TV for a week at this time , and still be expected to pay for the service I don't have. Nor On Demand or Netflix etc, is so wrong.
I honestly never thought I would even be considering cancelling my contract, and it is really upsetting me Of course I don't think I should receive preferentially treatment, but I did think being a VIP meant something, well thats what the advert says. How wrong can you be.