Send Thanks to Sky

Hi I spoke to @Anonymous part of the retention team working from home.  I was supposed to get a text to leave feedback but never appeared.  Tony from Glasgow you're an absolute legend!  Go Forest!  ... View more

Hi, i never usually give feedback, but today i had a Sky Engineer come out to install my Sky. His name was Jason and he was based in Swindon. It proved to be quite a difficult job as i am 3 stories up in a flat. Jason was on his own and i know if it was me, given the task in hand he had every right to postpone the job maybe come back with a helper another day, but he didnt, he thought he was coming out to a house. The set up was difficult, but he never gave up, with the Covid restrictions it made things even more difficult as he couldnt even come in the property, but we got there. I literally cannot rate this guy highly enough, his people skills, his abilities to multi task, his determination, literally if there there was a 5 star rating option i would give him a massive 6!!! Hes a credit to your company and i want to say a massive thank you from both me and my two sons!! fantasic job well done. I am so so thankful. Please please ensure this gets fed back to his superiors so that he can get the recognition he so completely deserves!!     ... View more

 I would like to send a heartfelt THANK YOU to an AMAZING SKY advisor called Fiona from I believe the DERRY area. She is the most LOVELY lady I have been blessed to speak with. I have had an absolutely terrible weekend   with my PC and mobile, for although it appeared the broadband was working It was not talking to my television, Broadband or mobile. Even my booster had stopped, and the remote for the SKy mini box wouldn't talk to the box or mytelevision  I had spent a whole night trying to solve the problems , had a migraine from Hell  was so stressed and thought I was near to insanity Fiona took over,she didn't make feel stupid. She was kind, sympathetic, and so courteous. Although we have not been able to get my system up completely It is working and once the engineers are allowed to come back into houses it will be put completely right Thank you FIONA  for listening to a stressed out individual, who was at the end of her tether  I really appreciate  all you did for me. I want to  nominate you for a sky reward     ... View more

I want to thank Louisei Scotland I think. Really got me sorted there now in about 5 minutes. Thank you so much. Being totally on my own I really depend on the TV. I was getting desperate!! Lol funny the small things annoy us atm. Thank you again. Absolutely brilliant customer support.  ... View more

Hello,  I called Sky with a lot of questions and things needing doing.  The experience was great from start to finish so wanted to say a big thank you to Denis who helped with changing account information and putting me through to other departments.  He was very helpful and informative.  Also I wanted to thank Lessi (sorry if that's not right) for aiding me change my package and order me a new box.  She was so knowledgeable and patient with my many questions.  She took time to explain the different options and did her best to find affordable solutions.  As a sky customer I remain happy with my decision to join even after more than ten years. ... View more

Hi, I would like to say a big thank you to Vicky in Glasgow who helped sort a problem out with my new package, that hadn't had the right pricing applied. Nothing was too much trouble, and she came across as very friendly,   making conversation etc, very clear on the telephone which always helps.   A Very Happy Sky Customer         ... View more

Hi   I am just in the process of moving into my new home & called Sky, as a new customer, to set up my new broadband & TV. I spoke to a gentleman by the name of Andy, who was from Leeds. I said I would leave him some really positive feedback as I throughly enjoyed & was happy with our conversation & the package he was able to get me. He was not just very good in sourcing me a highly competitive deal, he was also very easy to talk to & a fellow Football fanatic! He was also able to do all of this for me whilst looking after his toddler son at home! A very nice guy all round & I hope you can pass on my regards & thank him for the excellent service he provided me today. I look forward to enjoying my Sky TV package & broadband in the near future! Kind regards ... View more

Hi  I would just like to say that before I made the call to the customer service team I was very upset but speaking to an advisor whose name is Jordan everything changed he was nice  helpful polite and resolved the problem. Would like to thank him 😊   ... View more

Hi, I didn't receive the feedback survey after speaking to sky on the phone. I just wanted to say the person I spoke to today was so helpful and it was so nice to speak to someone who cared. Sorted my problem out and it has made my day! Thank you!  ... View more

I would like to send my huge thanks and appreciation to the sky employee named Ian. I would like to hope this man gets some sort of raise or appreciation in his job as he went completely above and beyond for me today and sorted out an ongoing issue that I've been having since September. I honestly can't thank him enough and wish him the very best!  many thanks, a very happy customer (now) Kirsty ... View more

I used my VIP free home move today and my experience was excellent. After waiting a long time on hold I expected to be stressed but thanks to Amelia in Falkirk the service was excellent!! Clear helpful and patient and with all my questions answered I wouldn't recommend anyone to move to anyone else Thanks  ... View more

I was waiting for the text to say how the call was but it never came, so thought I'd try this instead.  I've had a nightmare with sky since October when I cancelled my subscription I was still getting charged and told I'd have to pay around another £700 In total. I spoke with one woman who wasnt bothered at all and said she'd look into it within 10days and call me back. As it was so much money and I was anxious to sort it I rang back again a few days later and spoke with Ross from Glasgow (I think!) who did it there and then and agreed I had tried to cancel it had been inputted wrong and I'd get a full refund. He could of passed it over like everyone else and said he'd do it another day like the last one but he was great. Sorted there and then no messing with full apologies. Very thankful to him!!  ... View more

Hi, I just wanted say I have just had a wonderful service from Laura On the Broadband team. I am really not happy with my broadband. She was so calm, polite and helpful. She let me rant on and repeat myself without getting defensive. She remained patient and calm and endeavoured to help me. She understood my frustration and did all she could to help. She could provide some customer care training to Duncan who I had to speak to on Saturday! Thank you Laura!!!  ... View more

Hello, I'm hopeful this is a thread that's still going! I wanted to pass on thanks to Sam from the Home Move team who helped me on 02/02/2021. She was just lovely to talk to, funny and polite whilst remaining professional and helpful. Didn't try and sell me things I don't need, but also helped me to find the best package for me. Lovely to chat to such a friendly and warm person! ... View more

I spoke to an advisor from Glasgow today. I hung up my accident before I fill the survey out! My call was at 11.12 this morning 31st January. The lady was so helpful gave me all the advise I needed and upgraded my package. The call was so personal and tailored she deserves an outstanding star for how she dealt with my call. Please pass this feedback on to her line manager. ... View more

I really want to thank the Sky customer service team (especially Ryan in the pre-assignment team) for working so hard to make everything work well for my 82 year old Father. You have gone above and beyond to ensure he was able to switch to Sky Broadband in the quickest and smoothest way possible and I really can't thank you enough.  Good to see that after all these years (20+ for me) that you haven't allowed the customer service side to slip. For me, it's this that sets you way and above the competition!  THANK YOU! 😀 ... View more

Hello Yesterday and today I have been chatting with a lady called Loiuse Gardener. I am in the process of moving home  after a breaveent hence the call to Sky. Please extend my sincere thanks to Loiuse. This lady with a beautiful Scottish lilt was  pleasant and precise explaining  the details and talking through the options. What a lovely charming lady to have on the other end of the phone. A credit to Sky who are fortunate to have  her on their team. I did try and leave this comment on the acccessiblecustomer service.com site, but to no avail. Maybe Sky should make it easier to compliment their staff, credit were credit is due. Thanks again Loiuse. Fran Bailey ... View more

Hi, I would like to take this opportunity of sending heartfelt thanks to the lady who helped me this morning, 30th January 2021.  I didn't get her name but she was working from Northern Ireland and her help was unsurpassed.  Patient, understanding and kind.  Us over seventies need all the help we can get.  I fully understood what she was telling me and she fully undertsood all my queries, going out of her way to help me with an issue that wasn't Sky related.  We had a chat between helping me and in these discouraging times I think we both felt it helpful to talk about home life etc whilst having a giggle. we must have been on the phone for at least two hours, if not longer.   I don't know who you were but you were my Sky angel this morning and I sincerely hope this feedback reaches you.  Thank you  ... View more

I was expecting to receive a message from Sky to enable me to provide feedback  following my recent experience in trying to reduce my package. The Sky telephone system is appalling and does everything to discourage customers from talking to anyone. I wasted so much time and a lot of money on calls just trying to defeat the awful system. If I had a real alternative, I would ditch Sky, even though I have been a subscriber for many years. HOWEVER, once I did find a way of getting past Sky's every attempt to deflect me, I eventually spoke to the charming Kalpesh in Mumbai, who took care of my concerns and provided me with what I needed. He could not have been more helpful. I promised to reflect my feelings on his feedback form. But this never arrived. Hence my message here. I hope someone can pass this on to him? ... View more

Hello, I would like to give thanks to one of your Engineers (Adam Woodage) that came out on 28/01/21 to my parents house to install sky Q, he was extremely polite, helpful and courteous of not making holes in the neighbors lawn with his ladders by putting a Matt down. Because he was not able to enter the premises due to Covid rules, he very patiently talked me through how to set everything up and even when I didn't get it right he didn't rush me, he just told me what else to try. It made for a very efficient and pleasant visit. I would give Adam 10/10 really super engineer. So thank you!  ... View more

So on 26th January I spent 1 hour 30 minutes on the phone trying to connect my new router and mini boxes speaking to Paul (not his actual name as he told me I would be able to pronounce it) in Bulgaria. He was an absolute angel! So friendly and helpful, he couldn't do enough to help me he had the patience of a saint dealing with an inpatient customer. I'd tried 3 times to do this myself but kept getting the same message 'no internet connection' eventually I gave up after going online and still nothing. We spoke about everything from the weather to COVID-19. This guy deserves some sort of bonus for his tremendous work, this is what you want when your frustrated, a none patronising person that understands why you feel frustrated. Paul.... the beers are on me! ... View more

Had a very helpful call with Ashley regarding renewing my tv subscription. He was also able to give me some really helpful information about renewing my broadband and increased the data on my phone contract.  He tried to put me through to the department in order she would need my broadband subscription as he was unable to do it at his end but unfortunately that person put me on hold and then cut me off so I was unable to complete that transaction.  I haven't received a text message regarding Ashley's customer service but it was excellent 10 out of 10.  ... View more

I contacted Sky as my order could not be done due to the lockdown I spoke to Andrew in.billing He was so helpful and kept me informed as he anserwed my query and dealt with my billing He was so helpful and polite and was so happy to help He was a absolute pleasure to speak to and resolved my queries Not often do people get praise and reconition of the jobs they do in the current situation we all are in ... View more

I just received a call from you guys. At first I thought it was a standard up selling call following my purchase of a sim from you guys. The person I spoke to was Mo, he was absolutely fantastic. When I told him my current situation he didn't try to force anything. He listened to what I had to say, and was extremely helpful. I was planning on upgrading to a handset eventually, and looking at the potential to move everything to you guys when I do so. Mo gave me tips on saving money when I do, and made sure I had the right contact details for when the time comes. Sales and customer service people should take note. It's a shame I can't call him back directly so he gets a bonus from my custom. He definitely deserves it. 0333 7591 018 This was the number he called on if this helps you give him the recognition he deserves. Top man Mo!  ... View more

I would like to thank a member of customer service team I spoke to yesterday 25 Jan (9.30-10) think he was called Sashi.  Not received a feedback request but would've given him a 10.  Just phoned for information about broadband and he reviewed my package and sorted out a better broadband and TV package for me and saved me money too.  He was very helpful and friendly.  His helpfulness and sorting out my package really boosted my day, so thank you very much.  Much appreciated. ... View more

Thank you so so much to these two wonderful human beings who have helped an almost  hysterical woman from near insanity. Put a Sky booster on to my set up, the connection was fine on the Sky Q side. However, although everything kept saying the internet connection was working fine. My computer (PC) would NOT talk to the router. Thus it seemed there was something wrong with the computer. For some time going up to 3 hours,  we tried to get it working, and just as I was about to call it a day and get someone to look at it. It suddenly decided to come to life. Also the young man will think me very ignorant as my phone decided to cut us off, just before this great moment. So please if the young man in question reads this I am so thankful to you. No I did NOT put the phone  down on you  It was the phone which cut us off. It does that now and again It just shows how technology and I hate each other with a vengeance But THANK YOU from the bottom of my heart   ... View more

Yesterday and today we've telephoned the sky team about our tv packages.  I just want to make sure that all the team get a big thank you. for their help, knowledge and explanations of things to two old codgers.  Well done and Thant's for your patience and understanding. brilliant attitude and customer care thank you. ... View more

Please can you pass thanks to the customer services operator in Derry I talked to last night at about 8.30pm and also Sammy the engineer who came out today to our house to offer suggestions about how to fix our broadband. They were both brilliant. With their help we got things done. I didn't get a feedback form but I'd like to be able to rate them both 10/10. Also please pass my compliments on to their managers. Both went the extra mile. The man last night had an interesting chat with me while the tests were running and made me feel a valued customer. Sammy rang me before visiting to explain the new COVID rules and to investigate the problem beforehand. He then on site managed to fix the problem remotely. Fantastic work both of them. ... View more

gutted i don't remember the guys name but whoever was just on the phone with me for about an hour from the technical department & sent out a new minibox - thank you. Very helpful, knowlegdeable and friendly. Wish i was given a feedback email so i can praise him ... View more

Huge big thanks to Stuart who assisted me with a scam query, also to commend him on his time who took to sort many issues, I thankfully got advice from him to contact police etc,  AAlso after dealing with all my woes he was amazing when I wanted to add extras to my bundle, what a delight to chat to such a lovely but professional,  I'd just like him to know I'm one pleased lady, 100% plus, thanks Stuart if you read this, was early call on Wed 20/01/21 regards suzy   ... View more

I literally had the best encounter with a Sky employee. I recently came back from holiday from Turkey and my changed my provider to Sky but my phone showed no service. I called apple (since I have an iPhone) and they said there is nothing they can do. I was very distressed since I needed my phone for appointments with my doctor. I tried calling Sky and was met with an amazing employee who directed me how to fix the problem. We tried so many different ways on how to make my phone work again. My phone had some Turkish words that I didn't understand. She even bought up Turkish to English translations.  And after an hour (I'm not joking a full hour) it turns out I had stilll had my turkish sim in my phone rather than the new Sky sim. I completely wasted her time and she was so patient with me and understanding of my situation. I felt so delighted when it finally worked and it was all thanks to her. She was the last person I called and we spoke for 1 hour. She has to the most helpful employee I have ever come across. I wanted to say thank you so much for helping me. ... View more

  lorraine Maura & charlotte   especially thank you ladies!  ... View more

Just want to say a special thanks to all the guys that helped get my broadband internet WiFi back up and running at its proper speed. We had a few hiccups and trial and error to get it all sorted but got there in the end! Would especially like to say a big thank you to the lovely ladies who took the time to have a nice chat whilst getting my issues sorted (technical support and for amending my sky package to suit me best) they were a welcomed distraction during these horrible times. They were all so friendly helpful and just nice gals. It's nice to know you're you're not alone when struggling with the pressure of WFH! Absolute angels! Not sure of the girls tags but please pass on this message of thanks to them all! I hope all their names are noted on my account! ... View more

Hello,    i would like to send thanks to Steven on the Sky Q cancelations team, who i dealt with earlier today.    he was very professional and kind on the phone and took his job very seriously.    thank you again Steven and I hope this message reaches his manager  ... View more

I called sky this morning as my broadband router wasn't working . One of those days where lots went wrong . The last thing I needed was no internet . That aside the day became much worse . But when I called sky , I spoke to a lovely chap with a soothing Northern Irish accent . He sorted my problem , we talked about of all things the parakeet population in London 😂😂 out of a very bad day this lovely man made the good out weigh the bad . Thank you Mr . Good work .  ... View more

The sales team were very friendly and helpful I applaud there hard work  in such stressful and uncertain times  ... View more

Hi sky  Today I called in morning and was helped by one of your customer service advisor Ankush I would just like to say he was very helpful and resolved my problem in no time. Thank you for all your help     ... View more

This is just ato say a big thank you to the SKY customer support team always polite and very professional Its a pity more companies dont follow their example. I contacted them the other week about having SKy hd connected  he did say ths would be X£ but wait what happened he said just give me a few minutes and he came back with a real result SKY hd and get upgraded on Netflex all by going onto pay as you talk great deal.Then I needed to have the cable re-run from the dish well as I expected a £60 charge and he said sorry about it. Joking  I just said well cant expect eveything to be free...but wait --- hold on he says . I can do yo a deal on SKY movies free for two months how does that sound ,we now have SKY movies..They are great at their jobs  and this goes out to all of the staff ..A BIG THANK YOU ... View more

I need to share the fantastic experience that I had yesterday and today with an amazing guy, called Dillian, at Sky Customer Service in Uddingston , Glasgow. I had been punted from pillar to post when I called to try and resolve my drastic increase in cost of my TV & Broadband package. I was so frustrated and realised that no one was listening and worst still advisors were talking over the top of me!! I asked then to put through to cancellations as I was so angry and utterly demented! I was put through to Dillan and I explained that I was angry as well as frustrated and also close to tears. Advising that if I started to cry I would hang up and call back later as I did not want to say anything to him in anger as it was not his fault and he certainly did not deserve to be at the receiving end of my frustration.   Dillian was so calm and promised me that we would work with me and try to resolve any issues I had. Folks he was true to his word. He listened to all I had to say was empathetic and then set to work to  resolve everything. During the pandemic he, and all his colleagues , are working from home and he explained that to do things remotely it was taking just a wee bit longer and that's ok as we are all learning to adapt during these difficult times.  It was a real pleasure to speak with someone who genuinely wanted to help, who listened and made me feel like a valued customer.   I received all the necesssary emails and contracts and all was great, however, the following afternoon (today) I received an email advising there was a problem with my order and I was to call SKY. I called and yet again I was punted from pillar to post being told I could not have the broadband package at the discounted rate. I advised that I had the contract detailing the agreement between SKY and me and as far as I was concerned it was a legally binding contract. One young lady was so rude the way she spoke to me that my partner told me to hang up and take my business elsewhere. Eventually she transferred me to cancellations and I spoke to a brilliant chap in Dunfermline called Russel and he was brilliant as he contacted Dillan and explained what had happened with my account and the discounts that have been applied.  Dillan has taken ownership of my account, has emailed all the relevant departments, explains the discounts applied etc.   It has been a real pleasure to deal with Dillan as he has listened to me, made me feel like a valued customer and even made me laugh . Thank you Dillan its people like you and your genuine kindness, thoughtfulness and professionalism that has kept this customer with Sky       ... View more

Hi,   I would like to say a massive thanks to the Help Desk Agent (from the Cancellations Department) that gave me an amazing deal that has now kept me signed up to Sky for another 18 months. I was told a survey would come through but it didnt and I was so happy I wanted to express my gratitude.   My Broadband was out of contract in 10 days. I was offered a contract renewal online however it was not very clear what I was getting as it did not mention my broadband, just my TV package which confused me - I suggest sky review their offers and make it clear what is and isnt provided.   At 11:13 on 15th January - I spent 50 minutes with a Help Desk Agent who did not understand exactly what I was meaning and could not provide me with a good suitable deal and was actually increasing my bill not reducing it. He finally told me that he can put me through to Cancellations team who can see my online offer and get me a better deal - I wish he had done that 45 mins before!   Finally I was put through to a lovely Agent who understood exactly what I was talking about and did everything in her power to help me. The agent was happy and talkative while waiting for her system to load which was great and she was an amazing help desk agent. I hope her boss sees this and rewards her for her amazing people/customer skills and excellent service.   Massive thanks from me, one happy customer.   Andrew Haines ... View more

I would like to thank the fabulous Sky engineer called Peter Who came to repair a fault with my Sky yesterday 14/1/2021. He was an absolute legend. Covid means engineers are unable to enter  houses to repair faults plus I am currently sheilding. He was ingenious finding solutions to resolve our issues , kind, helpful , friendly efficient whilst always making sure he observed distancing.  it was a Freezing cold day , poring with rain but there he was smiling and patient.  Sky should be proud to call him an employee!    ... View more

Just wanted to thank everyone who has helped sort out our Internet. The level of customer service has really improved over the last couple of years   Particular thanks to the gentleman who booked our sky engineer visit (I have forgotten his name) , he was excellent and very helpful   And our engineer David, who came this evening. He kept in constant contact of when to expect him, was very knowledgeable and was able to fix our issues and let us know what has caused the problems. Really 10 out of 10 service, and a massive credit to Sky. I really hope he gets this message as sometimes companies focus too much on the negative and too little on what went right. And David was perfect.           ... View more

Hi there, this is not a complaint but I could not see how to give thanks anywhere. I called in today for support with our sky q boxes but got cut off before I could say thanks. the lady who helped was very professional, made it really easy to understand what needed to be done and resolved my error very professionally. I just wanted to pass on my thanks and apologise for loosing the signal before I could say i appreciated the support. She is a credit to your team. many thanks ... View more

Hello,    I would just like to say a massive thank you to Malcom (He had a scottish accent) who helped me sort my internet and booked an engineer next day! He was super friendly and an absolutely lovely person to speak to. We need more malcoms in this world. I hope this gets passed onto him. Made my day!!     ... View more

Hi i rang yesterday regarding swapping my handset. I spoke to a love guy in that department - Niall (I really hope he gets to see this!) he was so patient, knowledgable, funny and great to chat to. He made my day as I'm in isolation at the moment. He sorted me a good deal and I look forward to receiving my new handset today.  Ps; I could listen to his fab voice all day!- that accent!! 💕  ... View more

Just had a call with Eugene as my phone not working and broadband issues. He was very helpful resolved my issues he was friendly and patient!! Please pass on our thanks!!  ... View more

A very big thank you to Pete this morning for helping to sort out my telephone and broadband problem! Such a pleasant helpful and patient individual who didn't make me feel foolish when I was unsure of the terminology! Very much appreciated and I hope someone at sky acknowledges his  professionalism. Thank you !   ... View more

Hi,   After 2 hours of not getting anywhere with my previous sky advisor I decided to cancel Sky. I was put through to Matthew and he was fantastic. He helped put in place the deal I'd been looking at online and also waive charges all in 5 mins. Really excellent customer service. Thanks Matthew.  ... View more

I had to call Sky tonight to resolve an overpayment issue that I had dealt with in December but the refund never came through.  After getting through once tonight the operators computer froze and he gave me a number to call back so I didn't have to wait a further 30minutes again.  Sadly this number repeatedly disconnected me and I had to call back through the main number again waiting a further 26minutes. Thank fully 2nd time round I got through to Aswin who was fantastic and resolved my overpayment within a few minutes.  I wanted to feedback his great approach, positive attitude and kind manner.  Thank you   ... View more

I would just like to give some feedback to the Sky representative Liam who called me today. I put a complaint in a few days ago regarding the service I'd experienced with my broadband package & Liam has dealt with it really well. He was very patient & understanding on the phone & ensured that he called me back at the time that he had promised. When he couldn't get through, he text me to arrange another time, & again, followed through with his promise, which is really important in Customer Services. He also investigated the complaint thoroughly & reached a fair outcome. Liam is an excellent representative for Sky- I'd be grateful if you could pass this feedback onto his Manager.  ... View more

I spoke with Elaine today who sorted out moving my Sky to a new address and I said I would leave feedback but didn't get an email or text so I would like to say a big thank you to Elaine who got everything sorted and helped me feel less overwhelmed with my imminent move. Elaine was knowledgeable, understanding  and kind and it was a pleasure talking with her. 10/10  ... View more

Thank you Connie at sky for being very understanding and sorting my sky tv lovely lady nice to talk to someone that cares you do your job very well thank you 💖 ... View more

I would like to commend Callum from Sky Customer Services, Dunfermline for his professionalism, good humour and empathy when dealing with my ongoing complaint re: Sky Q connectivity over a number of weeks.  He made a bad situation bearable, continually looking for solutions and keeping me imformed at each stage.   He is a credit to Sky and I hope very much my feedback finds its way back to him and his supervisor.   Thank you Callum      ... View more

I like to say a big thank you to Nathan Sky Advisor id NHO30 for the excellent service he provided to me he has been a star and valuable member to sky hes gone beyond to help me and set up my sky order and services with sky. Nathan took ownership to reslove things when 1st order with sky was cancelled when I signed up to Sky. Hopeless and false promises from other advisor I spoke pervious who gave cold shoulder and took no responsibility to help me set up sky. But 1 day I called into sky and I spoke to Nathan id NHO30 took me onto his wings thanks to him and his dedication  he kept me in the loop things haven’t been resolved yet but I like to Highlight  to sky and his team manager Nathan should be valued for his sincerity dedication to his work and he is a asset to sky he has tried up most to deliver the best outcome for me I am deeply grateful and thankful to Nathan      ... View more

Just had my new Sky Q installed as part of a house move and I just want to say how much of a brilliant professional job the engineers did, (unfortunately didn't catch thier names). Had loads of problems previously with old cables and dish accesories on the side of the house (from independant aeiral companies) which the engineers removed all trace of and installed a very tidy dish on a pole and neat, discreet wiring from the dish to the main Q Box. Once all the external work was done they installed the boxes and took the time to run through how the box and sky q mini box we were also getting worked. Fantastic service and hope they get the praise they deserve.   Additionally, the people I have spoken to on the phone regarding my home move from start to finish have also been extremely helpful, including the ones I spoke to about moving my broadband too.   Been a hassle free wonderful service from start to finish and am one very happy sky customer! ... View more

Hi,    I spoke with Kevin in the retention team who was extremely helpful. He mentioned I would be able to provide feedback but I think I was meant to stay on the phone (I assumed the feedback survey would be via email/text).   Please can you pass on my thanks to Kevin. After speaking with different members of Sky earlier in the day (who werne't very helpful), Kevin was the complete opposite as he was very informative and tried to find us the best deal which I was grateful for.  ... View more