My name is Hanna and I spoke to Billy(I really hope that's right!) In the Glasgow office yesterday evening regarding some issues I was having with my sky package, I've had a really awful time of it recently and he was so helpful sorted everything for me all the while being really friendly and just chatting. I really struggle with phone calls due to mental health issues(especially ones like that) and he was so down to earth and easy to talk to that I forgot I was on the phone to sky 😆 I haven't received a feedback text but if I had I'd rate 10/10 I really hope this gets back to him and his managers because he's a credit to the service and deserves at least a chocolate bar if not a raise 😜 😀
