Send Thanks to Sky

I just wanted to say a huge thank you to the 3 customer service employees I spoke to this morning for various issue with my new setup: Martin, Donna and most of all Vicky who I spent about half an hour on the phone to trying to sort out my troublesome remote! They were all so kind and friendly and Vicky had me in hysterics! I hope they see this message because they are appreciated! Thank you to all 3 of you 😃 ... View more

I called today to arrange a house move. Spoke to Shaun in Lothian and he was absolutely fantastic. He called me back quickly when the call dropped (and went through security again) and was very knowledgeable and efficient as well as being very friendly. A definite credit to Sky!! ... View more

I write on behalf of my wife and myself.  I would like to take this opportunity through this forum to sincerely thank Darren of the executive response department for his  professionalism, empathy and understanding and expediency  in resolving a personal request I had made to Sky to improve our viewing situation. He could not have been more  helpful and accomodating to ensure a positive outcome for ourselves. As a result our Sky viewing experience has greatly improved to our mutual satisfaction. Darren is a credit to Sky.       ... View more

I was asked by Jess in Wales to rate the service we received today but I forgot to press the button. I just hope management  monitors these posts.  Jess was a lovely girl and helped us tremendously , she was very kind with a great sense of humour I would give her 20/10. ... View more

Hi,    I needed some help today to unlock my account, the man in customer service who spoke with me was extremely helpful, very kind and reassuring. Upon hearing of my mental health issues and the low mood I was in he was very understanding and emphathetic, he encouraged me to talk to people about how I feel. I felt so much better after hearing his  kind and thoughtful words and to say I am in a better mood than I was half an hour ago would be an absolute understatement! He also helped me sort my locked account which was very small compared to how much he improved my mood. I wanted to give him positive feedback regarding his service to show my immeasurable gratitude but unfortunately I think I ended the call too soon and I don't remember his name 😞 The call began at 17:40, and lasted 25 minutes, my phone number ends in 6418, if someone from the Sky Customer service team could pass this message on to management so he could be acknowledged in some way please do.  Thank you very much,    Darcy Forrester  ... View more

Huge thanks to @jordan Bullocks for his amazing service. After many phone calls and being hung up on. Jordan spend nearly an hour in the call making sure he fixed the problem and to be honest averted a complaint. Your help was greatly appreciated 😊 ... View more

Hello, I recently had a visit from your engineer after failing repeatedly to connect to broadband. He was brilliant. His knowledge was excellent and went beyond the call of duty to rectify the problem.   His name was James and think he deserves recognition for his work. Would you please pass on my thanks? Thank you ... View more

Just want to say that I had outstanding service from a Sky Engineer - I believe his name was Steve?   He couldn't get my Sky working in the end (no fault of his own, due to a previous faulty upgrade in a communal block of flats) but he tried damn hard, coming back later in the day when we managed to get loft access   He really seemed to genuinely care about my SKY installation as I had been trying to get it installed since early March. Definitely a credit to SKY!   Thank you! ... View more

Today I spoke to a lovely lady called Rhiana on the customer service line.  this lady is an absolute credit to SKY..... an absolute asset    she spent time talking to me, helped me resolve my issue and went above and beyond  ... View more

I just want to say a big thank you to 'T' - She very kindly upgraded me to Sky Q on Friday 2 July.    'T' was very professional and efficient.  My install was sucessful on the first attempt with a main Q box and Q mini - dish and cables were replaced as well !   I'm enjoying the new service and getting used to the new features.    Thank you 'T' - I do  hope you get to see this well deserved feedback . ... View more

I'd like to thank Shannon in the cancellations department for bringing to an end multiple calls and multiple frustrations. She understood the iddue and fixed it after hearing my frustration - it's so refreshing to ave someone understand!! Thank you Shannon. ... View more

Just wanted to say massive thank you to KEIR an advisor on sky mobile. Who spent 50 mins on Sunday 4 July helping with my problem. Would the world had more KEIR s 10 out of 10  ... View more

I had sky installed this afternoon and I'd like the engineer (James) to get some recognition/ acknowledgment for his outstanding service. He was amazing, polite, thorough, respectful, helpful & a complete credit to Sky. His customer service alone has made me feel I have made the right decision joining Sky. I have dealt with may different providers and by far he has been the best by a million miles! I would appreciate someone replying to advice me on how to give feedback with the relevant details so my engineer gets acknowledged  ... View more

Just spoke with "Shiva" he was absolutely amazing! After trying to get a mobile online for my daughter I called for help and Shiba was brilliant! He got me the phone i wanted and gave me a discount too! Nothing was too much trouble for him and I was all.over the place trying to log in from my tab etc and he was so patient, other members of staff could learn from Shiva on how to provide first class customer service, i definitely call and speak to him again if I ever wanted any help or buy other products, well done sky on employing a fantastic person xxx ... View more

Good morning, I phoned your customer service line yesterday with a view to cancelling subscriptions due to price increases.  I spoke with two very helpful colleagues, a lady in the morning and a gentleman later on in the day. Both were extremely professional and helpful.  We discussed my circumstances and agreed on a new 18 month contract.  Nith went out of their way to explain everything to me and to help me. the gentleman said a survey would follow the call but I have had issues with my phone and I don’t think it came through.    In in times when people complain frequently, I wanted to thank you for the excellent service I received and would be grateful if you would pass this onto to your colleagues who helped me and also to their supervisors for them to be aware of the excellent team they have working for them. based on my experience, I would recommend sky to my friends.  Thank you  ... View more

I would like to thank the guy from Sky from Scotland. He provided the best customer service  I have ever seen. He was very talkative and absolutely amazing, He fixed all my issues regards cancelling my sky internet due to I will move to Australia!  Talking to him I felt like we have known each other for a long time.  I literally can not describe his very positive attitude and the way he is dealing with customers.  As I said to him over the phone that he is the best at that he is doing and I really appreciate that so much.   I really want that message to deliver to him and say"just keep doing what you do because you are the best at it, it is what it is"   i would like to rate our call 10/10.  Thank you very much!     ... View more

I want to say a big thanks to Lindsey M (apologies if the spelling is wrong) in the Home Moving team.  I had an awful time moving house, the date kept changing, and at one point my broadband got cut off, when it was scheduled to move but the house move date changed! Lindsey did an amazing job with getting me reconnected.  A different rep earlier on had told me it wasn't possible, but Lindsey found a way around it - and as I'm WFH 100% of the time, it made a huge difference to me.   The move date must have changed another 3 times, and each time Lindsey rearranged all the systems accordingly.  It was complex as it involved Openreach, who seem to work on different timescales to everyone else.  In the end, I did move house, and all the Sky products moved with me seamlessly. I really felt she had worked very hard on my behalf, and thanks to her efforts, I am very impressed with Sky customer service - I can't think of any other company I've dealt with who have been so focused on the customer.  Well done Sky and thanks Lindsey!!  Ben ... View more

I would like to send a special thanks to Angel in the support department. I believe I have spoken with him twice now, the first time about 5 months ago when I had an issue with my slow internet and again today to sort out no volume on my sky. The first time I spoke with him he stood out to me and as silly as it sounds I was telling most people about my experience and general conversation with him for weeks, he was so calm and polite and really made me feel at ease. I was so lucky to have been put through to him again and straight away I noticed it was him, with his calmness and how polite and friendly he is. Angel really is a credit to Sky and if he can provide me with the fanstastic service twice, months apart then that must be the way he operates. Fantastic Angel, thank you so much for always resolving my issues! ... View more

I'd like to thank the sky colleague who helped me over the phone on 18th June and also the sky engineer who fixed my sky issue on the same day. If I could please know their names that would be great so I can tag them on this for their excellent work. Thanks, Ruth ... View more

Just want to say thank you to Danielle who sorted my Sky broadband order out after a experiencing over a month of delays. She escalated the case and got it sorted. Thanks Danielle, you were a star and are an absolute asset to Sky.  ... View more

A HUGE HUGE thanks to these two guys in the SPECIALIST ENGINEERS TEAM -   JONATHAN (manager is BEN)   KAM (manager is DAVID)   They had to climb on to our extension to replace our Sky dish with a new one for Sky Q   - in Monsoon like rain...with Jonathan getting soaked to his socks (literally).    Please pass on our gratitude to them via their respective managers.    Pushpinder and Surinder Singh   ... View more

I have had a significant issue relating to Sky Broadband, which I will not go into here, save to say that it has been on-going since February 2021, and I almost left Sky because of it after a 17 year custom. My biggest gripe is around the sheer number of Sky customer service representatives I spoke to who promised to take ownership of my case, and then let me down by not following up with the issue. I became so incredibly exasperated having to explain the situation from scratch to so many different Sky representatives, time and time again. That is until I got through to Mark Mullan @mmn42. Mark is hands-down, no contest whatsoever the most helpful, friendly and professional person I have ever spoken to from Sky in all my years as a customer. Mark did exactly what he said he was going to do, he took ownership of my case and got back to me on the many occasions he had said he was going to. He persevered relentlessly with efforts to resolve the problem and ensured that I was compensated accordingly for the time I had spent speaking to so many of his colleagues over the months. Mark Mullan went above and beyond for me. He is someone who truly understands the importance of ensuring the customer feels understood and listened to - a lesson many of his colleagues would benefit from - and is genuinely the only reason why I remain a Sky customer.  I very much hope that Mark Mullan @mmn42 will be commended by Sky for his extremely hard and valuable work.   Thank you SO much for your help, Mark, and for single-handedly restoring my faith in Sky's customer service. Yours sincerely, Jonny Persoff  ... View more

Just wanted to leave a good phone call review. Not sure where I can give ratings on this website. I made a phone call to Sky support and it was about linking my account and how to purchase the deals on Sky TV and Broadband. One of the kind and friendly operators put me through to Chris from Yorkshire and he was a big help, wonderful to have great customer support and he was really friendly, polite and helpful. Very informative on building my Sky package and he was great help on giving me the deals and services Sky provides. Chris was also straight to the point and very friendly and helpful to talk me through it, asking how my day was and how well I was doing and talking to me about all the details and was very patient. Overall great person to be on the phone to, would love to give Chris a 10/10 rating! Thank you lots! ... View more

Well I have spoken to many sky advisers for issues I have had and I got say they are all brilliant, that's all I can say 👍 ... View more

When we are so quick to complain it`s always nice to be able to leave positive feedback and I really wanted to say a huge thank you to Jake, a Sky engineer from Bridgend in South Wales who came to fit a new Sky Q box today 14th June to upgrade us from Sky + HD..  I had pre-warned customer services about the current location of the old Sky dish being on the wall above our sloping apex ground floor extension and when Jake arrived he said due to Health and Safety regs. he would be unable to put ladders on the roof due to the raised apex.. My wife and I were gutted but Jake spent quite some time looking for a location he could install the new dish and also after some options given to me on how to progress it became apparent a new location on a side wall was feasable.  He spent quite a while ensuring there would be a good signal prior to fixing the dish and new LNB to the wall and running cable into the house from the roadside.. He was so pleasant throughout his visit and nothing was too much trouble.. He is a credit to Sky...a lot of people I know would simply have said it could not be done and to cancel the upgrade, but Jake went above and beyond to ensure we could upgrade to Sky Q...;. Thank you so much Jake.........  ... View more

Writing this in behalf of my mum, who is the account holder, to say a huge thank you to a guy called Trevor from the "welfare" team. My mum's Nowtv" phone line broke and she's very vulnerable and uses an alarm system linked to the phone. As soon as sky were aware of her issues it was quickly escalated to Trevor to sort things out. His communication and absolute determination to sort the problem were first class and exceeded our expectations. Pleaee oass this onto trevor's line manager. Trevor is a real asset to Sky.  ... View more

Hi Had my sky q upgrade today just wanted to pass on my thanks to the 2 engineers that did the job today. They were friendly polite covid safe and knowledgeable about your product. They really impressed me today and both are a real credit to your team. ... View more

Please thank Jerome on Sky help centre who assisted me  a couple of weeks ago when I had a problem with my telephone charges. He was most helpful and made several helpful suggestions ... View more

Hello I would like to say a massive thank you to the advisor Callum I chatted to today (11thJune), it was through the sky accessibility chat. He was incredibly professional polite and friendly, he explained things easily for me to understand (I usually get confused easily). And reinstated my service after I previously had issues. It was a life saver my son who has autism visually impaired night blindness as well as a number of other health problems uses Google hub for independence to turn lights on he talks to it to send me messages if he can't get out of bed and if he's scared he talks to it to calm him, with my services being restricted he couldn't do any of this, I weren't able to pay my bill until 15th so as a good will gesture he reinstated it early. I really weren't expecting it I was close to tears from the kind gesture. I would love him to be noticed for this by his manager as people like him make sky so much better.     ... View more

We'd like to thank one of the advisors from Sky Technical department who today around 3pm helped us to connect our skyQ boxes when we got a new fibre and broadband box in this morning. The issue had been frustrating us for a few hours. Many thanks to the advisor who was very kind in dealing with us ... View more

I called on Saturday to cancel my broadband package due to a house move and had about the most amazing customer service of my life from a lovely lady called Melissa. She made everything an absolute doddle but more than that was a pleasure to speak to and was really personable. I was waiting for the "rate your experience text", but just wanted to say thanks! ... View more

Jusr dealt with Danielle im guessing in Newcastle from her accent. How lovely is she!!! So nice to speak to a real person and resolve the problem in minutes. Please thank her if you can trace her ... View more

A big thanks to the Jason, the engineer that came out to install our TV pacakge and dish. Great bloke and went above and beyond due to hard to get to dish location ... View more

Please pass on my sincere gratitude to KASIM SHEIKH in the T.V. Technical team.  Out of so many staff I spoke to over the last week, he was the only one who took full ownership of my chasing a £25 "missed appointment" credit that no one seemed to have recorded proof of.     His manager's name is STEVEN.  Please do ensure Steven sees this, as Kasim went way above and beyond for me, given he is in "Q TV", but the actual issue was for "Broadband".  He did not just pass the buck by forwarding my call on to yet ANOTHER department, as had been happening before I got him.   Best wishes and thanks - Pushpinder Singh ... View more

A massive thankyou for excellent, efficient and extremely professional service from the wonderful Scottish June! We had to ring back in after previously dealing with another staff member who messed up our package and left us without most of the channels we watch despite advising us nothing would  change. Thankfully we got through to June. She quickly sorted every problem, got the channels back working, put a smile on my grumpy face and even sorted out our bill! June is a complete asset to your team sky and deserves this praise!  ... View more

I spoke to a sky expert  . Cause I couldn't find a movie I was look ing for. Carol stayed on line with me and helped me to locate the film on sky store she was very very helpful . I would like to send my thanks to her for helping me . .  ... View more

I would like to say thank you to customer service consultant Craig (with Scottish accent). Unfortunately i didnt receive the feedback text message so was unable to leave feedback that way. However i cant praise Craig enough he went above & beyond to help me and was very empathetic & understanding given my current situation. Thank you. 10/10  ... View more

Thank you Stuart for helping me get all our Q boxes up and running talked me through every step of the way so helpful when your not as savy with the website  ... View more

Over the last couple of days I've had issues with my Sky Talk landline. I posted a question on the appropriate forum, and without it being escalated, it was spotted by @Tom-W19 who invited me to a private chat, completed a line test, discovered an external line fault and booked an Openreach engineer. Brilliant service Tom. ... View more

Hi, we recently had problems with our sky broadband, contacted Sky complaints and spoke to Stuart, he was incredibly polite, well informed and extremely helpful! We had a broadband engineer out the next day, who again demonstrated complete professionalism and solved our problem! Now we have great broadband! Thank you Team Sky for excellent service! 😁 ... View more

I just want to say big thank you to the gentleman I spoke to today. For some reason my sky broadband connection crashed I just could not reconnect it. I like to think I know how to sort thing out myself but just couldn't.    I phone sky customer service and I spoke to a guy (can't remember his name) who was very good and patient with me. We fixed my sky broadband connection it him hour and half but he was awesome and patient with me.   Thank you so much.   ... View more

I would just like to thank the amazing Scot one t or 2 t Scott from Newcastle who dealt with my switch to sky mobile today, a polite and very knowledgeable young man who broke up the monotony of the call by doing various accents(which I asked him to do as I was bored) some of which were quite good. By the end of the call it was like i had met the son in law i always wanted and he has agreed to marry my daughter when I renew my contract in 36 months time. All joking aside he genuinely is a credit to your company and a pleasure to deal with. Thank you Scot or Scott cheers Danny  ... View more

I'd like to commend one of your telephone operatives who helped me out this morning. My 83 year old father is recovering from major surgery and he ran out of data on his mobile phone. This was causing major stress amongst my family and him in particular as we can't visit him. Please, if you have an employee of the month, I would like to suggest this Scottish lady for praise. If there were more like her the world would be a far better place as she went way behind her requirements! ... View more

Hello,   I spoke with Sophie this morning at 10:25am. She was helping set me up with Sky as I'm moving home. I don't know anything else other than that she's 29, and (possibly) from Manchester.   I wanted to complete the survey for her but it looks like my mobile number was noted incorrectly, so I hope I can get the feedback to her through this. She was absolutely amazing, top notch customer service, so lovely to speak to, and genuinely brightened up my Monday morning. Please pass on my feedback. She was an easy 10/10 and an absolute star. What a lovely first interaction with Sky.   Best Ryan ... View more

Spoke to Jerome to sort out a problem with my account,it was done very professional  ly, and sorted.Thanks very much Jerome. ... View more

I was having real bad issues with my wifi and @Connor helped so well as I wasn't to sure what to do he gladly talked with my partner to try and resolve the issue re assuring that if the steps they were taking didn't work he would schedule a engineer he managed to solve the issue for us and our wifi has been brilliant since, So I want this thread to be passed on to his management and make him aware that he is doing a brilliant job and show gratitude to the employees patience to keep the sky customers happy I fully understand most people give them a hard time due to the effort of being able to contact a human instead of a io KEEP UP THE GREAT WORK CONNOR!  ... View more

Just want to say a huge thanks  to the broadband guy who came out northeast area  I don't know his name he had long black hair.. it was thunder and lightning  raining and with our house being a renovation there has never been any telephone  or sky in there before so once he found the which cab we were getting tones from cos the whole pole was mixed up on the wires it took him ages to work out which wires went to which cab ..poor guy he was soaked right thru probably  freezing but was still smiling 😃 super duper guy no whinging  ..well done from the gibsons at york road  ... View more

Hi,   Last week or the week before I had an amazing customer service interaction with Paul (60PPM03). I had been experiencing issues with my broadband internet for months, which on the day had been much worse, and he very efficiently and professionally helped me out - including getting an engineer booked free-of-charge due to the nature of the (terribly unreliable) internet service my flatmates and I had been receiving from Sky. He was super friendly and explained everything to me in a very clear way - honestly, it was how I wish all customer service interactions could be!!!   Please pass on my thanks and feedback to him 🙂   Best, Anais ... View more

I really hope this feedback reaches the right department.    George, the Sky engineer who made a visit to our house today went over and above to resolve our technical issues.    George called in advance of the visit to run through the Covid checks and to understand more about the issues, enabling him to arrive fully prepped for the work. Cheery and helpful, right from the off. On inspection he found a number of areas he was not happy with in relation to the cabling and previous works. He set about correcting the previous works and essentially ended up removing and replacing all the old cabling. He could have easily chosen to take a short cut and patch up the work. He could have also been totally  forgiven for doing this had he so been inclinded, as the rain, hail, thunder and lightening would have been more than enough to make most people run to their van but he continued regardless.   In addition to the cabling, he replaced the old dish and LNB, finding further areas of concern that he repaired or replaced.   The result is that we now have near perfect signal strength and all the issues we had previously experienced have been resolved.    Oh, and all this without a single complaint, friendly conversation and with the clear aim of just wanting to do a job properly.   Did I mention he also kindly cleared the gutters next to where he was working as the terrential rain was pouring over the side.   I want to say a massive thank you to George and I hope the management teams at Sky recognise his customer service contributions and his diligence in completing a job properly. ... View more

I would like to say a huge thank you to Rae in the home move department. Not only did she spend time to reduce our bill dramatically but she made the dreaded call to sort out moving an actual pleasure. What a lovely, kind person.  Rae thank you, your lovely personality shone through the phone and made us smile. I'm looking forward to my meal out with the savings 😊 ... View more

I had an absolute gent of guy install my sky this week and I'm annoyed I didn't get asked for feedback because I wanted to give him the highest praise. The guy was not only friendly but he went out of his way in a way my words can't do justice but I'll try. He was so careful about where he installed the dish and I had to be specific because of my landlord. He took it in his stride with no issues. He then found my hoover and hoovered up after drilling through the wall (no other sky person has ever done this before and this is just the tip of the ice berg) , he then rearranged my furniture to have my tv somewhere actually viewable in my room, without even having to ask me, he then helped me do some prelimery checking for when I got my broadband installed. This guy deserves a bloody promotion just for being so friendly, respectful, helpful and just an all round decent human being let alone an employee of sky. If I could I'd send him a bottle of something just to thank him! What a guy!  ... View more

Last Saturday we had SkyQ installed. we had a slot booked for Saturday no specific time. Just before 8am Jason called to say he would be with us within 20minutes. He was. He then did a wonderful install job, very neat and tidy, very courteous as well. Nothing was too much trouble and he set up our SkyQ and Mini box and explained everything.  Seriously I couldn't have expected better.  ... View more

Just wanted to say a massive thank you to the guy I spoke to today called Ian explained everything fantastic customer service and now considering sky mobile  ... View more

I would like to say a big Thankyou to Lisa (Scotland Customer Services). Seldom Have I come across someone so courteous, polite & helpful. She was extremely patient in giving me her time, speaking to other members of the team & ultimately resolving my billing issue. She stated I would be contacted the following day my another member of the team, but she actually phoned me back personally within 20 mins, genuinely happy to tell me the issue had been resolved & wanted to tell me in person. What a truly kind & thoughtful gesture. I cinserely hope this message is passed on to her, as she is a credit to your team.   Kind Regards Michael Sewell   ... View more

I would like to say a huge thanks to Gerry for his help when I spoke to him on Tuesday. He was really helpful and had excellent customer service and it makes a huge difference.  ... View more

Craig in stockport was absolutely amazing.I am a real technophobe and he talked me through all the steps with patient and politeness and ultimately i achieved the result i wanted wifi in the gazebo Thank you so much for all your help ... View more

I want to give feedback about an engineer called Fernando Muhammad and customer service Lady Miss Shivon.  Fernando is one of your best engineers that have helped me. He done his job the right way and left me very happy with my internet service.   Shivon called me back and also was very helpful. She is also a credit to your team because she helped me more than others. ... View more