Re: How to send Thanks to Sky

Thank you so much  to the young man at Sky, Bozhidar, who has done everything he could to help me today. I am grateful to him, he couldn't have done more, he is  an assest to the company  Without his help I would have had to wait till 22nd of March for an engineer to put the satelite dish right. I will still  have to wait with no live Sky TV till the 18th March. I suppose thats better than the 22nd. This seems very unfair to me when its not my fault. Is the same thing  happening to  any body else?

 

I am shocked  and very disappointed  that after 5 years of excellent customer service, I find myself feeling very let down. When in the past the most I have had to wait was a couple of days. I really do appreciate  things are not normal, however to be left with  no live Sky TV for a week at this time , and still be expected to pay for the service I don't have.  Nor On Demand or Netflix etc, is so  wrong.

 

I honestly never thought I would even be considering cancelling my contract, and it is  really upsetting me  Of course I don't  think I should receive preferentially treatment, but I did think being a VIP meant something, well thats what the advert says. How wrong can you be.

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Sam-R
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