Thanks to Shane. Spoke to Shane yesterday as my Q main box stopped responding and the remote didn't work. Went through the reset process a few times and tried the remote reset process a few times as well but nothing would work. Needed the tv for the GP this weekend after a tough couple of weeks at work. I was more than annoyed. We couldnt get the box fixed so Shane ordered a new one at about 7pm and the new one came this morning! Shane was friendly and professional throughout. Top man.
