Hiya,
I was helped yesterday by a lovely lady, I was expecting a feedback form but nothing came and I just wanted to express how thankful I was for her help. I called at 17:19 and was on hold for about half an hour, which is expected at the moment. I was trying to cancel a sky subscription that was in my name, but at an address I hadn't been at for a year due to a breakup. I wasn't aware I was the account holder and was quite upset on the call, she calmed me down and waived the cancellation fee as a gesture of goodwill. I just wanted to thank her for such a positive call and for being so helpful.
