Following call to Sky 7th April 2021 at around 13.45 regarding a complaint that a request made in June 2020 to cancel Children's TV, still hadn't been done: I was lucky enough to get Andy who completely replaced my previous opinion of Sky! I have made several calls over the last couple of years to try and reduce my payments as I'm now retired which have resulted in my feeling conned and my opinion of Sky reduced to a Company of sell sell sell! No regard whatsoever of customer service. Andy however, has completely transformed my opinion. He listened to my rants with great patience and empathy and sorted everything for me, explained everything fully and I finished the call feeling very different! However it does seem a Company of two halves, half fully committed to the customer and half to sales targets to be met. I hope that Andy gets the thanks he certainly deserves from the Company that he gives so much to! You are very lucky to have someone who is able to transform the view of your Company in just one phone call!
