Send Thanks to Sky

Hi Sky Team,                  I recently had problems with Sky Q. The WiFi connection between my Sky Q Mini box and my main Sky Q box was faulty. The first engineer suggested another booster box making it two between the two Q boxes and whilst this worked while he was at my property it didnt last long. The Sky  mini box kept losing the signal and picture freezing and a blue screen on the tv saying there was no connection. The engineer aldso fitted a new dish as the existing one was rusty. A second engineer was called and he showed on his laptop that the pie chart showed the wifi signal was not getting through. so he moved the booster boxes nearer the mini box and the pie charts then showed green so everything was ok but he said it was on the limit and the best solution would be to hardwire the main Q box to one of the boosters, This was not acceptable to me so I he left as it was near Xmas and the mini was working ok. The mini box was not used much during Xmas as my aged parents who have use of the mini box were downstairs with us. Once they had moved back upstairs of course the tv picture kept breaking up as before. So I contacted Sky once more and spoke to a very helpful adviser(Leanne) and she arranged for another engineer to call the very next day. He duly arrived and sure enough his laptop showed that the wifi signal was poor. He said the only cure was to hardwire. He himself did  not like the idea of a hardwire indoors but had a look outside and between us decided to run a cable outside and around the house using the bargeboards just below the guttering. I have a large L shaped barn conversion and he used the hole in the wall that the original twin wire cable is used from the Sky dish and with cable clips worked his way along along until he was at the opposite end of the house where the mini box is located. drilled a fresh hole through our two foot this walls just behind the mini box. He then proceeded to fit the connecters to the both ends of the cable and then plugged in and hey presto all fixed so he collected all his equipment up including the now not needed booster boxes. He still was not finished as he then used a silicone sealer on the outside of the holes in the wall. I would like to say that the engineer Tom went behond the call of duty as he was outside up and down the ladder when sometimes it was raining and determined to get the job done. I cant praise him highly enough!!  This is in no way a critisism of any of the other two engineers its just that Tom finally fixed the problem. So finally thankyou Sky! Regards, Ray Cackett ... View more

I recently moved home just before Xmas after having a baby. I rang sky rather late after moving to get the broadband sorted. I spoke to a Sarah on the phone. She was sooo lovely. Please can you pass on my thanks. She was very friendly abd helpful. She arranged everything quickly for me. I received a few boxes In the post a few days later but as i was still unpacking from the move I never got round to opening them. I assumed one was the router and one the Sky Q box. I have only just opened the boxes to find a lovely note and Yankee candle gift set. It took me by surprise and I am so grateful!! Thank you Sarah and happy new year 🙂  ... View more

This is more of a thank you to one memeber of team at Sky. I had quite poor customer service from sky which started from October when I noticed a large Sky bill. I asked for itemised billing for the previous 3 months and was promised them within 2 weeks. When the didn't arrive after the 2 weeks I chased again and was told the same. When I chased for a third time I was hung up on by a rude member of team and when I rang back and made complaint the team member I spoke to was lovely took all the details but never followed through. Just before Christmas I decided that even though I had been with Sky for some years this had taken its toll and it was time to move on. I rang with the intension to leave and not even discuss the complaint but I was put through to a team Member from complaints by the name of Chris. (Well my Grandson was as he speaks on my behalf). He recognised our frustration when asking why we wanted to leave and he empathised and apologised  which is what we needed not sympathy! He asked if we would allow him to see what he could do make it right. So we did. He went back and rectified step by step each isssue and gave feedback to the relevant teams where needed and credited our loyalty to Sky. He even called and checked back a few times. Chris single handedly restores our faith in Sky and he is genuinely an amazing member of team and this feedback needs to given to him but not only that his service should be set as the standard. We didn't get the text to leave feedback but it was important to give it. Thank you Chris on the behalf of Sky ... View more

Hello can I just say how happy I am with my installation of sky q and broadband. Laura the  engineer that came to install my sky q is a credit to your company. She was very helpful, polite and very caring whilst installing a A class Job. I lost my son who sadly ended his own life May 2019 which is why me and my other son had to move to our new home. I was in tears when I received a box of Yankee candles in the post from Laura and your sky team. So thank you all so much it means a lot to me and I will think of my son every time I light a candle. Please could you forward my thanks on to Laura. Forever grateful  Nicola Hall     ... View more

want a big thank you to a lovely lady on phone today at 5pm.as my TV have block on when i told her i made lots of payment online as she say you phone us many time of this.when i telling her that few people made a lier about you can't put me back on so she read the note she read it & she told me i see you got epilepsy  i say yes i have one today due stess all this.so she say im sorry about it what i can to do is put your service back on so you can clam down your stess.....she was so lovely please please pass it on to the customer service manager  ... View more

I too want to pass similar compliments to Jason who resolved my query and very politely just before Christmas. Thank you ... View more

I wanted to say thanks to Dylan for helping me with getting the right sky package today and I'll give him 10 out of 10 service made feel really comfortable even had a general chat about stuff.. wondering if you can pass this on to him.. I was waiting for the survey questionnaire .. but nothing has come through on my number or my email kind regards Mr Burgess ... View more

Dear Sky, we have had issues with newly installed Sky Q connecting to a minibox complicated by our EE broadband. Pleased to report that the booster has done the trick and Q is working great - it deffo is a superb product! my reason for writing though is that the last month has been extremely tough as our young son has undergone a Stem Cell Transplant in a London Hospital, my wife and I are taking it in turns to travel to look after him which is making our lives extremely hectic. To get the Q working my wife was dealing with a chap called Shaun just before Christmas, and he sensed that we were under a lot of stress.  Not only did he go the extra mile to help us, but he also arranged for a bunch of flowers to be delivered to my wife, which absolutely made her day. She’s never been so happy to get a bunch of flowers from me!! So, a massive thank you from us, we’ve never known customer service like it and it’s won us over, we’ve been Sky customers for a long time and you’ve got us forever now! I’m not sure this forum was the best place to post but couldn’t find a social media page and wanted to share the love and pass our thanks to Shaun - please find a way to get the message to him. wishing you all a happy new year. Ben and Nicky   ... View more

Hello, I spoke recently with a young lady in Glasgow whose name was Sophie. we discussed  various options regarding my Sky account.  Sophie was extremely helpful and able to  assist with my  concerns. As a result I decided to  remain with Sky for the foreseeable future. Many thanks Patrick Clarke ... View more

Thanks everyone involved in recently issuing Amazon voucher. Nice early Xmas press. ... View more

Want to thank Adam he was very patient with me during the week for about 20/30 he helped me get my skyq mini box working he a credit to ye 👏👏👏👏👏👏👏👏  ... View more

Our Q box died the on Tuesday and despite an initial estimate of 30 Jan 2020, your engineer fitted two new boxes today.   I think it was Laura that helped me and she was a legend.   She kept in touch, let me know what was happening, sorted now tv codes and got our boxes fixed this side of Christmas.   Awesome customer service guys.   I don't know if you give an x mas bonus but Laura deserves one.   happy to provide more details.   great job. ... View more

Hi there, I have looked everywhere for a way to send some feedback to Sky but I can only find this feed. @Federica-C  I have noticed you're the main Sky employee on this feed and would be so appreciative if you could confirm the following has been passed to the appropriate line manager so that Emily gets her recognition.   Emily, a Sky engineer, visited our home on the evening of Tuesday 11th December in the DN20 area. She provided some of the best customer service we have received, especially after receiving shocking service from a Cube engineer a couple of weeks earlier which had given us very little confidence in Sky. Emily was knowledgeable and you could tell she wanted to do everything she could for us. She checked everything, made sure I understood and also checked what the issues were and talked through things with me. She corrected any mistakes made previously and also tidied up the job and did a very clean and tidy job. The broadband is working brilliantly now and we're very pleased with this but just wanted to say, regardless of that, we were very thankful of Emily's help and service - it was refreshing! Very friendly and efficient. Thank you! ... View more

I just wanted to pass on my thanks to Kevin Roberts who installed our Sky TV this morning in Flintshire, North Wales. Kevin went out of his way to make sure the dish was installed on our chimney where we wanted it rather than on the wall and he made sure the wires were hidden behind the drain pipe. It was a really neat job. He then spent extra time making sure the set-up all worked for us. First class customer service and a nice guy to deal with too. Thank you! ... View more

On Dec 3rd 2019, a lovely engineer called Katy replaced my SkyQ box.  My husband has Alzheimer's disease and was treated with respect and kindness by Katy.  This week we received a Christmas hamper from her wishing us well.  This gift came at a time when I was feeling very low after a difficult, sleepless weekend with my hubby, and I would love for Katy to know just how much appreciated this was and how it lifted my spirits.   What a lovely, thoughtful person she is. If there is a  Sky employee of the year award I nominate Katy.  ... View more

I would like to say thank you to  Mike, who works in the Fareham podium in Fareham and deserves to be recognised by Sky, @Anonymous  During my enquiry  I did not at anytime feel pressured into making a decision.  Mike was very professional and kind.   An absolute credit to Sky.   Once again, thank you Mike.  ... View more

My thanks go to Alexander (Alex),  a SKY EXPERT who advised me what action to take regarding changing a call package to Sky Pay as You Talk. He is a credit to yourselves. Gve him a Gold Star.   ... View more

I called Sky on 27/11/19 for help with my subscription. This adviser I spoke to was great! I couldn't fault him. He was helpful, friendly and knowledgeable. Unfortunately I misplaced the bit of paper noting his name. Please pass on my thanks for excellent service.  ... View more

Hi,   I just wanted to say a massive thank you to Jessica on the customer services team in Ireland. She was friendly and informative and most of all, extremely helpful. If all of your employees work like she does, you must have a stellar team.   Many Thanks, Jerry  O Donoghue     ... View more

Hi I would like to send a big thankyou to (excuse my spelling ) Kieran Balhaller ? The service this adviser gave was above and beyond our expectations.  When we made our call to sky  to look at our package this adviser made us feel like nothing was too much trouble, he has excellent product knowledge and asked questions appropriate to find a  package to suit our needs. .  He is an absolute example of superb customer service polite, efficient and a credit to sky. Thanks again. Joanne Squires ... View more

 I joined Sky recently from Plusnet. I had a nightmare with Plusnet. I am writing now because Plusnet have a blog on facebook where they advertise how wonderful they are but hundreds of comments suggest otherwise and there are some horror stories. Sky made the move easy and did everything. I joined over the phone and talked to Hassan but I don't know his last name. I was on the Sky website and he took me through the options until I chose the package I wanted. Everything went so well including having apps before the changeover and the engineer came and did a great job as well. During our discussion my internet kept failing (hence the change) And since joining I have not had a problem. The odd occasion maybe for a few seconds but I have a cheaper package now, lots of channels, great internet connection and someone to talk to if needed. Sky really has improved and I am so glad I switched. I am not getting earache from the family anymore because they can connect in their rooms which was a real issue beforehand. This is a real service where a provider does what it says it will do. Thank you Sky......Mary ... View more

Great.. Thank you..   All the best ... View more

Hi,   I just got off the phone to a Sky represntative: Ellie and she was exteremely helpful an polite. She asked me to leave a feedback on the survey that was going to come up after she finished talking to me. But forgetting this and as per usual when finishing a phone call, I put the phone down. OOOoooopss.. My sincere apologies for this Ellie.   I am unsure how i can leave a feedback now, now that the phone call has ended.. Any advice?   Sky news to continue with this kind of great customer service and they will got more customers.           ... View more

I forgot to pass on my thanks in this thread for how my Sky account was set up after I had left for a few months.   I dealt with a guy called Samir, who was completely on the ball with my request and gave me a good deal on selling me a Sky package without wasting my time in offering me products and services that I clearly didn't need.  I told him what I wanted, and he gave it to me and communicated in a clear, concise manner. ... View more

I would like to say a big Thank you to a lady that was a great help, her name was Morgan she sorted my problem out with no bother at all, you could tell that i was important to her amazing Thank you Sky. ... View more

Have had visit by Sky engineer today and he solved our problem really well - went out of his way to get our new satellite dish up and running and all our sky Q boxes re aligned to complete satisfaction - lovely lad and a job well done - thankyou Fran Brotherton SKY VIP  ... View more

I would just like to say a HUGE thankyou to the service agent that helped my son tonight, to re connect his beloved game, after 2 days of connection issues. His name is Vic (60PVT10), he stayed on the call for 2 hours and went through absolutely everything possible, until the issue was finally resolved. He actually stayed on the call after his shift had finished, for a full 40 mins !! That was way above and beyond and customer service at its finest. From myself and my son....a very big thankyou !! ... View more

This is a message to Meg in customer service. I phoned to see if there was anything that could be done with my account. Meg was polite and professional, and after a little chat, she was able to do deal that completely blew me away. Thank you Meg, I'll be continuing to tell people Sky is the TV package to go for. ... View more

Hi, I had such a pleasant experience as a new customer tonight that I felt the need to share my appreciation and hopefully this can get back to/help reward the person I spoke to. His name was Jonny and he was solely running the sky twitter account tonight. Within 45 minutes of my tweet I'm now a new sky customer and he honestly was the most easy going and helpful person I've ever spoken to on a customer service call.  Often you speak to someone who is robotic however Jonny just made the whole process easy and completely painless with general chit chat and everything explained fully - he's an asset to sky, especially at half 6 on a Saturday night ! You deserve a bonus 🙂 thanks again !  ... View more

I spoke with someone at sky as I was having trouble paying for the tv service due to health and work related issues. The fellas name was I think Andy (possibly from Manchester, ex marines I believe) and throughout years of speaking to people on phones I have never experienced anything like it. He was brilliant, so helpful, really listening, connecting  and demonstrating great understanding. He really cared. He deserves some kind of award. I'm not sure if they have that kind of thing at sky. Anyway thank you - you really made a difference, not just for the practical help but for giving me perspective as well as showing empathy and kindness.  ... View more

Hi, I had to contact Sky Customer Services yesterday to query a product that I had upgraded to during your Black Friday promotions and offers. After a very quick and efficient initial discussion with one of your staff I was transferred to a Scottish lady and I am pretty certain her name was Shavaughn or possibly Siobhan. My sincere apologies if the name or spelling is incorrect. I was certain that I was told that I would receive an email to be able to provide feedback, however as yet I have not received this email. So therefore I will provide the feedback here. The person I spoke to was absolutely wonderful in all respects. She fully understood my problem and provided with me with all the information I required to make a decision. She was also so friendly, witty and charming. So a huge thank you to this person for all the help she gave. A real credit to Sky Customer Services. Kind Regards Martin Spanswick ... View more

Rang CS yesterday after an initial connection with a young lady  (and to my shame I have forgotten her name) she sorted me regarding a problem with an old MySky ID then admitting she wasn't "Technical" passed me over to Anthony. He quickly summarised the line problem I had been experiencing and said he would run a line test which would take around 4 mins...we got cut off 2 mins in.   This morning connection was dropping all over the place and I was going in loops around Sky self diagnosis. after checking unplugging resetting and  cursing Sky roundly (I'm old gimme a break) The landline rang. It was an engineer saying the problem was fixed and it had been a break in a cable at the cabinet. So apologies; for the underbreath cursing of Sky and forgetting to note the young lady's name after she guided me through something that had been a hassle for around 5 months. Big thanks to her, and to Anthony and the un named engineer.    Grumpy Dave   ... View more

Hi A guy called Simon helped me set up my broadband perfectlty today. he was a pleasure to deal with. i sadly didnt fill in survey to give him credit, i pressed the wrong button. please pass on my thanks  ... View more

To Jamie (or James)from the retentions team Couldn't do the survey after our phone call today, but I would like to say a big thankyou for your help. Very helpful, polite and friendly. Thanks again👍 ... View more

HI,  I just wanted to say a MASSIVE thank you to one of your wonderful employees, a lovely scottish lady called Kelly Ann who i spoke to last thursday afternoon(the 7th) in i believe the cancellation department. I never got an email to supply feedback and so thought id message on here. She is an absolute diamond who sorted me out with an amazing deal ( much better than i expected). She was very friendly, clear and helpful during the entire phone call and i was over the moon with what she accompished for me.  Again a MASSIVE thank you Kelly for your help , your an absolute star and a credit to sky.    Grant  ... View more

Please pass this on to Sky management: I recently moved & needed wifi installed asap due to medical equipment connected to it. A manager named Emma dealt with me & went above & beyond to ensure that this happened. She called me 4 or 5 times & was incredibly pleasant & helpful. Very grateful to her x Sky - you need more Emma's!  ... View more

I'd just like to thank Will from social media chat help (FB), who helped me re contract my package and get everything I was hoping for for a good price, I managed to save a good monthly chunk and moved my Netflix to Sky. Very happy customers here and I think the chat service is fantastic for those of us who are deaf. Thanks Will 🙂 ... View more

p.s. the gentleman was in the cancelations dept. thankyou, sheila richards ... View more

hi i spoke to a gentleman on saturday 9th november 2019 approx 14.00pm regarding my account. i would like to give feedback to this person. 10/10 for everything,  very kind and understanding and very patient. is there any way of knowing if this person receives this feedback given just the date and time of the call? thankyou, kind regards, sheila richards ... View more

I'd like to say that the sky staff I have spoken with over the phone have all be very good, helpful and friendly but in particular the call handler who dealt with my new sky Q contract was really a really nice man. We had a good chat on the phone like we were old friends 🙂 He didn't was to rush me off the phone to deal with the next customer. I also had a great experience with the sky engineer who came to install the Sky Q  box. It's was much the same experience as over the phone, friendly, helpful and didn't seem like he was rushing to do his next job.  Well done Sky for employing great staff. ... View more

A lot of people moan and complain about EVERYTHING these days.  but, give credit where it's due. I had sky installed yesterday in Aberystwyth  07/11/2019 approx 9:00 am.   I had a nice lady who came out from sky. She was polite,  friendly, and knowledgeable.   she's done a fantastic job and I'm really pleased.  she deserves some credit for the great experience. Didn't catch her name unfortunately.  please pass on my thanks, if possible.  ... View more

Thankyou to engineer  Steven Hutchins  Tech No. FS6255   regards   Linda Parkins ... View more

Just wanted to say a massive thanks to Bobby for sorting out my very botched and screwed up Sky Q upgrade. Top bloke. Very confident  that this will go through now without a hitch.   10 out of 10 for service.   #TheGrinch (be kind to Bobby when you're sorting out leave, he's a star.   Mark  ... View more

I had issue login in to sky Go app, I called sky  and spoke to a lady called killian. She was extremely helpful. She helped me fix the sky Go login plus helped me sort out other important stuff like related to my account. She also provided useful information. I was very impressed, 10/10. Thank you Killian. ... View more

Today, 26 October 2019 i spoke to  Aboker, sky representative because I have for a long time being e experiencing a poor broadband signal even though I have sky fibre and a few months ago had sky q and a mini box put in.  I have been with sky since 2012 and found Aboker was the first person to confirm I do not have a proper telephone line in my house; I only have filters.  I sent him photos of where my broadand line was plugged in and the electrical socket.  Having known this he arranged for an Open Reach engineer to visit next week.  Absolutely fabulous assistant, wish someone had confirm ed this earlier in many half hour phone calls to sky.  Thank you Aboker...wish there was more people like you out there to help.  ... View more

Hi, we have had some problems with our Broadband recently. I rang yesterday and spoke to Reece Moat. I told him about our issues and also that I was heavily pregnant, due to go into hospital tomorrow (now today)  to have the baby & really wanted the issues solving so that when we came out we would have our WiFi switched back on (connects to our phone signal etc).  Oh my gosh, just before we left, a lovely package arrived. Inside was a beautiful white bunny and the kindest note! Such a lovely thing to do! Thank you so much Reece. Unfortunately we haven’t had any email yet to give feedback so if you could send to the email address on the account that would be great. Thanks again!  ... View more

Thankyou to the engineer who came out today and the engineer who installed the box. Both very professional and did a great job.  ... View more

Both ladies were Scottish - if the thanks could be passed on, would be much appreciated ☺️ ... View more

I just wanted to say how helpful the sky customer services have been to me over the past week. A special thank you goes to Kerry, for helping me on Tuesday 22nd October, was able to answer all my queries and gave me a call back effectively providing me with Answers and information. A second thank you goes to Alana, who spoke with me today 24th October. Alana was extremely helpful and was able to assist me with everything regarding the text messages I received and arranging appointments for an engineer to come out. When unable to answer the phone, Alana called back straight away to help me and put me through to the technical team to arrange my appointment. Both Kerry and Alana were very friendly and was very easy to understand. Thank you to both ladies for your help and your hard work doesn’t go unrecognised! - Jodie  ... View more

I would just like to leave some awesome feedback for Josh (ID JMN47) @jmn47 who dealt with the issue of sorting/setting up my sky Q account. With what was a complex scenario, he acted professionally and ticked all the boxes to ensure everything was in place accordingly. A great asset to sky and great representation for the company. Many thanks once again! ... View more

We've just had a visit from Rob (19.10.19) a Sky engineer and he was amazing. Not only did he complete a great and informative install, but not long after he arrived our two year old went missing. He instantly ran out into our street to start looking for her. We found her "playing hide and seek Mummy" but he went above and beyond. He was just great. Thank you Rob.  ... View more

I rang sky on 18th october 2019 about 6.30pm. I got through to a Scottish gentleman named Jamie. Jamie was very helpful and good humoured even though sky was busy. He managed to talk me through what I perceived as a complicated problem and resolved my issue. I have always found sky support to be excellent and believe in giving credit where credit is due so please pass on my message to Jamie Thank you Shirley denby ... View more

Hi I would love to say a hide thanks to the TV engineer that came out to me yesterday (Tuesday 15/10/19). I moved home last month and had a whole lot of trouble with the home move to start with the the day I was told my TV would be set up there was a no show  because of error with the booking and I had to wait a month for the next available date  the engineer arrived with in time even though he was given the wrong address that I have tried to Change this problem several times. It was suggested he try my address and I'm very greatfull he did. He was very friendly and helpful he made sure all the problems where sorted out before he left. I only wish I got his name so I could thank him it would be lovely to thank myself.  ... View more

I just wanted to provide some feedback on my engineer visit today. I’ve had a very bad experience from Sky so far, however the engineer that visited me today (Jamie Sear) was exceptional. He was so friendly and helpful and even though it was pouring down with rain he carried out such a brilliant job installing our dish and setting us up. I couldn’t rate him highly enough and I hope this message is passed onto his manager so he gets the recognition he deserves!  ... View more

SKY Broadband Engineer Josef called here today and he was PHENOMENAL. If I had to mark him between 1 and 10 (10 being the highest)  my Mark's would be an assured 10 across the board.  He knocked the door and introduced himself,  put shoe covers on, explained to me what he was going to do, why he was doing it, and what he was looking for.  So far, superb! He kept me fully informed for the whole time he was here. He is super friendly and an absolute CREDIT  to SKY.  I was a BT Manager for 17yrs  and would LOVE to have had him on my team.  He resolved my broadband issue by process of elimination, replaced my router,  fantastic service. I would like Josef to be recognised and rewarded  at the VERY least employee of the month. A very very big massive thank you from Deb Evan's!!! ... View more