Hi Sky Team,
I recently had problems with Sky Q. The WiFi connection between my Sky Q Mini box and my main Sky Q box was faulty. The first engineer suggested another booster box making it two between the two Q boxes and whilst this worked while he was at my property it didnt last long. The Sky mini box kept losing the signal and picture freezing and a blue screen on the tv saying there was no connection. The engineer aldso fitted a new dish as the existing one was rusty. A second engineer was called and he showed on his laptop that the pie chart showed the wifi signal was not getting through. so he moved the booster boxes nearer the mini box and the pie charts then showed green so everything was ok but he said it was on the limit and the best solution would be to hardwire the main Q box to one of the boosters, This was not acceptable to me so I he left as it was near Xmas and the mini was working ok. The mini box was not used much during Xmas as my aged parents who have use of the mini box were downstairs with us. Once they had moved back upstairs of course the tv picture kept breaking up as before. So I contacted Sky once more and spoke to a very helpful adviser(Leanne) and she arranged for another engineer to call the very next day. He duly arrived and sure enough his laptop showed that the wifi signal was poor. He said the only cure was to hardwire. He himself did not like the idea of a hardwire indoors but had a look outside and between us decided to run a cable outside and around the house using the bargeboards just below the guttering. I have a large L shaped barn conversion and he used the hole in the wall that the original twin wire cable is used from the Sky dish and with cable clips worked his way along along until he was at the opposite end of the house where the mini box is located. drilled a fresh hole through our two foot this walls just behind the mini box. He then proceeded to fit the connecters to the both ends of the cable and then plugged in and hey presto all fixed so he collected all his equipment up including the now not needed booster boxes. He still was not finished as he then used a silicone sealer on the outside of the holes in the wall. I would like to say that the engineer Tom went behond the call of duty as he was outside up and down the ladder when sometimes it was raining and determined to get the job done. I cant praise him highly enough!! This is in no way a critisism of any of the other two engineers its just that Tom finally fixed the problem. So finally thankyou Sky!
Regards,
Ray Cackett
