Hi there, I have looked everywhere for a way to send some feedback to Sky but I can only find this feed. @Federica-C I have noticed you're the main Sky employee on this feed and would be so appreciative if you could confirm the following has been passed to the appropriate line manager so that Emily gets her recognition.
Emily, a Sky engineer, visited our home on the evening of Tuesday 11th December in the DN20 area. She provided some of the best customer service we have received, especially after receiving shocking service from a Cube engineer a couple of weeks earlier which had given us very little confidence in Sky. Emily was knowledgeable and you could tell she wanted to do everything she could for us. She checked everything, made sure I understood and also checked what the issues were and talked through things with me. She corrected any mistakes made previously and also tidied up the job and did a very clean and tidy job. The broadband is working brilliantly now and we're very pleased with this but just wanted to say, regardless of that, we were very thankful of Emily's help and service - it was refreshing! Very friendly and efficient. Thank you!
