Hi, I had such a pleasant experience as a new customer tonight that I felt the need to share my appreciation and hopefully this can get back to/help reward the person I spoke to. His name was Jonny and he was solely running the sky twitter account tonight. Within 45 minutes of my tweet I'm now a new sky customer and he honestly was the most easy going and helpful person I've ever spoken to on a customer service call. Often you speak to someone who is robotic however Jonny just made the whole process easy and completely painless with general chit chat and everything explained fully - he's an asset to sky, especially at half 6 on a Saturday night ! You deserve a bonus 🙂 thanks again !