I spoke with someone at sky as I was having trouble paying for the tv service due to health and work related issues. The fellas name was I think Andy (possibly from Manchester, ex marines I believe) and throughout years of speaking to people on phones I have never experienced anything like it. He was brilliant, so helpful, really listening, connecting and demonstrating great understanding. He really cared. He deserves some kind of award. I'm not sure if they have that kind of thing at sky. Anyway thank you - you really made a difference, not just for the practical help but for giving me perspective as well as showing empathy and kindness.
