Send Thanks to Sky

Dear Craig (Sky Engineer) We wish to send our sincere thanks to Craig who came out on Sunday 5th April to assist with our home move, all booked before the Covid-19 pandemic changed the landscape of the world we all live in.   Without coming into the property, as he was of course observing strict guidelines in place for all our safety, he guided me via WhatsApp and from the garden on how to connect our receiver and got us online in a flash!! What a hero!!   Take care and stay safe... Tara & JJ Vorster ... View more

Wish we had a Sub Forum for 'Thank You Sky', couldn't find anywhere to stick this,had great service again,have had  two line faults  in less than 5 weeks, both cable breaks,first resulted in loss of broadband, second loss of phone & slow broadband speed. Got reported & sorted within 24 hours,great service from Sky's Nathan,Jason, & follow up from a young lass, who's name I can't read on my note scribbles.🤔   ... View more

I just want to say a massive thanks to Elizabeth at retentions, Scotland, who went above and beyond my original query. I phoned up sky not happy about them cancelling sky sports when it was just meant to be paused and had put extra charges on my bill for no reason.  I phoned up and Elizabeth answered, from the very start she was very understanding and immediately identified the problem, which was not an easy fix due to what was previously done. She then worked her magic and got everything resolved. Happy days!  I then got a phone call again a bit later on from Elizabeth with further questions and advice regarding my account, something she did not need to do and when I stated my compliments she quickly said "it's her job" however what she did was not just her job. Outstanding service, going above and beyond to help me out especially.  I would love to hear that this feedback has reached the appropriate departments.  ... View more

Just want to heap some praise on a wonderful service that was provided by sky not often that they go way and beyond but in this situation they did  we had problems with our sky box grinding whistling took me two days to get throu to someone who were fantastic  there were no appointments this next two weeks in our area but being key workers for n h s said leave it with them  next day message that Sunday engineer would be there in morning  and the wonderful DARReN arrived on time as we are in a flat on first floor he got his ladders up to our balcony Kent over and talked us throu set up with new box whilst staying on his ladders and talking throu our french doors such service for me going above and beyond was fantastic can't praise him enough as I am not that technically minded would not have been able to do it with out his guidance input well done DARREN and well done sky  ... View more

Hi,   I am a Sky employee and wanted to pass some positive feedback on the engineer who came out and fixed my issue even in these trying times. He observed all of the correct protocals and was very friendly from the right distance.    He fixed my problem and stopped my kids from climbing the walls. I wanted to ensure that he receives the feedback he deserves.    My name is William <removed>, my postcode is **postcode removed**.    Thanks   Moderator Note: hidden personal information from public view ... View more

We just spoke with Steve on the cancellations department this evening. He convinced us to renew and take out sky broadband and gave us a great offer. On top of that it was one of the best service experiences I have ever received over the phone. Steve put up with us making and eating our dinner over the length of the call as we had been holding so long to get through to him and made us feel like he genuinely cared. In such fraught and stressful times it was a joy spending time on the phone with Steve which is a rarety even in normal times! Please can you pass on our deepest thanks and ensure he receives the recognition he deserves!  ... View more

I would like to say a big thank you to Lauren from Dunfermline ID LCL06 as I am seventy years old and not that technically minded. I needed help as the internet had gone off and the Q boxes and all TV Channels other than the main ones disappeared.Anyway we did everything until it was time to get the Qbox working in my grand-daughter's bedroom. She was giving me instructions and nothing worked, I went downstairs to get the Q remote control and nothing worked. Lauren asked the question to check the batteries and there were no batteries in my grand- daughters remote as I forgot I moved them to try the night before myself to get it working and forgot to replace them! She was extremely patient as I am also hard of hearing and kept asking her to repeat things. Worse than that I couldn't see the things on the Q box as misplaced my glasses, eventually found them on my head! Throughout it all she was very kind and extremely patient. When I eventually got everything right and it was working, after going through settings and losing it and back to the house! Then settings again to Network etc (Ihave forgotten what else we had todo) it was all working. My granddaughter came in and asked about the Disney channel plus, (she had paid for separately) Lauren sorted that out as well. We had to wait sometimes upto  10 minsLauren said,  as it wasn't coming on. I told her it was fine because I felt I had tested her kindness too much, I  told her she was brilliant and said goodbye. Ten minutes later I had a call from her asking if the Disney plus was now working which it was. She went way beyond what anyone would expect, her customer service was absolutely brilliant and I would like  someone to  recognise and praise her amazing customer service,  she is a credit to Sky, kind understanding of an elderly woman and superb. A big thank you to her and Sky for such wonderful staff, kind regards Hazel  Milton Keynes. ... View more

Having been recently widowed, I  needed to reduce my monthly payment.  I spoke to a young man called GRANT@ of Sky Value, Falkirk, Scotland.  He could not have been more helpful, checking different deals and checking with superiors, and finally coming up with a deal which I could afford.  Grant@ was so understanding and caring, doing his utmost to help me, not at all like some would be in trying to keep the same payment. He even sent me a beautiful flower post the following day.  I am 78 years of age and cannot remember dealing with such a helpful person. He is truly an asset to SKY.   Please send my best wishes to him and all your staff. Take care, be safe. ... View more

I just wanted to thank Sky on their brilliant customer service today !! I'm a key worker at HSBC Bank and needed  to renew my Sky subscription. Got transferred to retention team to try and match the current price !! I spoke to an amazing member of staff called Roddy (not sure of correct spelling) A Scottish chap. What brilliant customer service I received  also managed to keep the price the same with improved broadband speed . Keep up the good work  One happy Sky customer this evening  A***** ... View more

Just wanted to say a big Thankyou to the 2 engineers who sorted the fault on my broadband today - Hamza & his colleague. I am a nurse & needed access to work email to follow shift changes, & updates - am very very grateful!!! ... View more

I am writing on behalf of my 80 year old Aunty who talked to one of your operators a couple of days ago by the name of Tamara. After she had sorted out my Aunts query they had a lovely conversation and a good laugh. Tamara remarked that my aunty seemed very upbeat about the whole isolation period and she replied ' well I have my TV, my whisky and all I need is a box of chocloates and I am in clover'. Well a day later what should she receive in the post but a box of chocolates from Tamara. I would just like to pass on My Aunts & my thanks for being such a wonderful human being in these dark times. It made her cry and she was very touched by the gesture. Thanks again to Tamara, from Mrs Jean Rushworth, Morecambe & myself Sonia Bonney a long time Sky customer ... View more

Hey    Have had some bad customer service from sky when I initially tried to switch over, its a long story but things got so bad that through no fault of my own I could of potentially affected my credit rating. Sky made the same mistake again and I was at my wits end.    But I joined this thread to praise Gordon (GOM02) who took over my account after all the difficulty I was having, he made sure the order went through successfully (finally). Gordon was extremely helpful and never missed a phone call he scheduled with me and kept me up to date along the way. Im sure he did even more behind the scenes than I knew.    I just hope he receives some praise for making my life a bit easier.    Thanks ... View more

Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover'  Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe.  Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney ... View more

@Anonymous  Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍 ... View more

Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service! ... View more

I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍 ... View more

Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT.    Moderator note: language removed ... View more

I'm not sure if this is the right section to ask but I would like to have an option where we can praise sky for being a great company to be with. So many organisations have plenty about complaints but it would be nice to have somewhere positive to email. That way sky would have positive feed back to know what they are doing right.  ... View more

Hi    I wasn't sure how to send my thanks to Sky. I hope this is the best way.   In comparison to other providers your approach has been a refreshing change at this difficult time. The easy way I have been able to pause my sports package in comparison to the hour I spent on the phone to cancel my BT sport subscription is miles apart.   The other additional extras such as the data boost have also been much appreciated. I have always been appreciative of the great service, quality products and content you provide and this has been even more apparent in the last week.   Thank you for being proactive and not creating unnecessary obstacles it is much appreciated    Neil ... View more

Call centre operator in Scotland Shelly Anne for Prime Minister!! she resolved my case in a Magestiv way thank you Shelly Anne you should get a pay rise ! thank you enormously     ... View more

Just wanted to say thank you to Therese Extremely amiable, friendly and helpful. Managed to adjust my package and left me a happy customer    ... View more

Please pass on my thanks to line manager of the sky engineer who fitted my sky Q on friday(6/3/20). his name is Michael Thomplon and his eng. No. is FS:5009. He couldn't have been more helpful. Very Best Regards John. ... View more

I just wanted to say thank you for the tv installation that was carried out by your engineer today. 05/03/20. Everything went smoothly, I'm very pleased with the work he did.  I might get told off by saying BUT he is the hottest sky engineer I've ever seen 🙂    So, on that note, thank you Sky!  Edith  ... View more

I wanted to send my thanks to a Sky adviser who helped me recently. I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment). I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package. She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues. This lady has helped me out massively and is the epitome of an excellent Customer Service agent Thanks again Lesley (You are a Star) ... View more

I had major issues with my SkyQ box last November  & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out. He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky.   I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today.   Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback.   Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles! ... View more

Hi there,   We have just spoken to a nice gentlemen called Saj who was so lovely and helpful and really went above and beyond to try and help us resolve the problem we were having downloading a film.   It makes such a change speaking to someone who is nothing but patient and kind - so please pass this on to him and give him a raise! ... View more

Hi,   I would like to leave feedback for one of your staff members who I spoke to today, I didn't get the feedback email so I searched Google and found this thread.   I spoke to a very polite member from the Sky retentions team called Lily today (she was Scottish), she is a great example of how customer service should be handled. Lily was very polite, listened to and understood all my questions plus went above and beyond my expecations.   Having waited over 2 hours to get onto Sky I was first connected to someone who seemed like he didn't want to deal with my call but as soon as I was connected to Lily she was a breath of fresh air and was very easy to deal with    If you could please pass my comments onto her that would be great, her customer service should be noticed and rewarded in my opinion.   Thanks to Lily for helping reduce my Sky bill and for helping me today 🙂 ... View more

Hello I telephoned Sky today to ask about their current offers - I was in contact with what sounded like an overseas call centre first who were unable to help me so they passed me back to the UK.  I spoke to Elaine who went above and beyond to help me and I was able to reduce my Sky package price, which, for a pensioner, was a huge relief.  I would like to give personal thanks to Elaine , she is a credit to Sky and has the patience of a saint!! It is always very confusing trying to obtain the best deal possible especially with the evr changing offers but I was so pleased to be able to agree a satisfactory outcome and with Elaine's help now have the best deal I could hope for.  My thanks, too, to her supervisor who helped with the offers. Thank you again from a very satisfied customer. ... View more

I was on the fibre thread complaining, but wanted to post a positive post on how good Sky Q is. I left Sky about 4 years ago and have been using tv's own freesat - recording to usb. Came back to Sky and am very impressed with how slick and user friendly the Q UI is. While I wasn't too impressed with prices increasing 2 weeks after I joined, I have to say, content price aside, loving the experience. And the installers - top guy! ... View more

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service!  He is a credit to the company! ... View more

Hello Can you please pass thanks to the engineer that came and completed my install this morning!   As an Openreach engineer myself, I know how important it is to have a good job recognised!   Unfortunately I didn't get his name, so I hope you get it from your records!   He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback!   Thank you again!   Mr & Mrs Parsons ... View more

Good morning   I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie.   I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky.   Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him.   Thanks   James ... View more

💯❤️Thank you ... View more

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.  ... View more

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.   ... View more

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable  presenter. This lady should be on a prime spot.  Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.  ... View more

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.  ... View more

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was.  I spoke to Jeanie  who was so helpful and polite, and along with assistance from  her colleague Jody, they got my account working the way it should. ... View more

Hi  just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription.  I had made an error in my upgrade earlier on in the day and was now trying to resolve this.  Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue.  Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.   ... View more

Hello   I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services.   Kindest regards, Len Brown (l,**email address removed**)   Moderator note: removed agent ID's ... View more

Thank you for dirtying my account out , how work fine  ... View more

Michael on the helpdesk today, 28/12/24, was very helpful and patient with the issues I was experiencing on glass tv. He worked through the problems one by one with consumate professionalism and solved the issue. Well done Sky on employing the right people. ... View more

Had a very lengthy call with Shiv yesterday (45 minutes)!!   He was very helpful and friendly and we had a few laughs.  He  asked if I would complete a survey but this hasn't appeared in my in box.  I would give him 10/10.  Please track him down and pass on my thanks. ... View more

Upgraded from Sky+ to Sky Q this morning. Darren explained what he'd be doing outside and then inside and gave us a quick demo when all set up. All sorted just after 9am. Excellent!  ... View more

How to contact sky as I made manual payment  ... View more

Special thanks to Sarah from the house move team for helping with moving our service to our new home. When things didn't go the way we planned with the sky package we wanted she made a plan to sort it, including booking a call back at a convenient time for me to make final adjustmentments.. She explained the process over the phone and what computer wizardry she had to do to get the system to do what we needed it too. Thank you so much for all your help, it was one less stress in an already stressful time. 😀 ... View more

Big thank you to Sheila for sorting two hours worth of problems.  She was calm and understanding sorting out our 3 items.   Rating 10 out of 10 ... View more

I was helped today by Hassan from Sheffield. He was fantastic. He found out I had a connectivity issue with my Sky Fibre, and promptly arranged a Open Reach engineer to come on Tuesday 24th of December between 1 & 6 PM. He also gave me a credit for one month's internet. Which I was very happy with. He also took time to look at my phone, and other devices I have, explaining everything as he was doing his job. Nothing was too much trouble. Very Happy.  ... View more

I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024    I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!  I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !  Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.  Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.  please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month    ... View more

I would like to say a massive thank you to Paul for being so attentive and genuinely caring about the situation that I was faced with. I tried to order a sky glass TV and I faced a few problems, Paul done his absolute best to try to fix the situation. He gave me regular updates on the order, and told me all of my options, supporting whichever decision I went with regarding My Sky. Paul really went above and beyond and didn't make me feel like a nuisance at all! Promotion for Paul!  ... View more

I just called up to cancel as we can no longer afford the contract. I talked to Lorry (Lorri?) and she was brilliant. She listened and she offered us choices. She expmolained the pros and cons and I don't feel judged for struggling to pay recently. She was a refreshing change from the normal call handlers at sky.  I hope I get through to her again next tirm ... View more

Dana strong I called with a problem with sky glass the lady on the phone convinced us to get replacement with a thirty euro cost to us personally. Replacement has exactly same issue as a former head of customer service Dana Strong is obviously doing a great job with the team convincing people there tv broke magically and they need it replaced for one with same issues. World class strategy hats off to her as CEO she obviously still knows how to treat customers I hope you know what a gem you have  regards Stephen Mc Donald  ... View more

Hi.  I recently received notification from Sky Ireland (RoI) that Sky+ red button wouldn't work on some sports channels, and best switch to Sky Q.   Took a call Jackie in thier marketing dept., and talked me though what was required, and when I mentioned the cost, she advised me to call customer service. Did so, reducing my monthly bill by 50 Euro.   I arranged 12 months subscription to Sky Q. Date booked in 13th Dec. Barry, the sky engineer texted night beforehand to confirm time. He arrived on time, very polite, efficient and explained well everything about Q box and mini box.   Just some positive feedback on Sky services.  ... View more

Thank you. Looking around at new offers as signal is rubbish now. Always find this close to the end of my contract  ... View more

I moved home (Wolverhampton) on 14/12/24 and had a visit scheduled to install SkyQ at my new property. He arrived and informed me that due to my flat being on the second floor, plus various other issues, including a tree,  I am unable to have a dish. He explained that I could have a streaming service. I had expected that, so was fine with it. He then asked me if I had an ariel cable, so that I could watch some TV, whilst waiting for my streaming and broadband to be connected. When I said no  he proceeded to make me one!! It didn't work but I thanked him anyway. I tried setting it up again later ... and it worked!! It meant that I could watch Freeview, instead of sitting in silence all weekend. He left my flat thinking it hadn't worked but it did. I'm so sorry I don't remember his name but I want to say a massive thank you to him for being so kind and going above and beyond for me. Xxxx  ... View more

Need. New.   Sky. Q box.  Card ... View more

Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️ ... View more

I have been waiting for a Sky feedback e-mail to be sent to me so that I can report back on a "Sky expert" who went out of her way to solve my issue. This has not been forthcoming so I am using this method to make contact. My problem started back in November when I couldn't access my e-mails due to a "two step verification" blockage. The code would not come through to my SMS messages. I was given two "Complaint IDs" while being passed through six different so called "Sky experts" over a two week period.  I was eventually in communication with Taslim from Bengaluru who persevered and made every effort not to be beaten by my problem. I was on the phone to her for over an hour on the afternoon of Tuesday December 10th 2024 and she resolutely stuck to the task of solving my issue. She was finally able to remove the two step verification off my e-mail account but could not verify whether she had been successful or not due to a lag in the operation of the systems. She arranged to phone me back the next day (Wednesday) to see whether what she had done had worked. Without any further delay Taslim phoned me back the following afternoon and found out from me that she had indeed been successful, as I had got access to my e-mails a few hours after her signing off on that Tuesday afternoon. I am most grateful to Taslim for her efforts and would thoroughly recommend her for recognition for her due diligence in solving my problem. She was extremely polite, patient and friendly throughout our contact and if there are any rewards within the Sky organisation for recognising excellent customer relations I would thoroughly recommend Taslim as a worthy recipient of such recognition. Yours faithfully. Roger Rees. ... View more