I would just like to say a HUGE thankyou to the service agent that helped my son tonight, to re connect his beloved game, after 2 days of connection issues. His name is Vic (60PVT10), he stayed on the call for 2 hours and went through absolutely everything possible, until the issue was finally resolved. He actually stayed on the call after his shift had finished, for a full 40 mins !! That was way above and beyond and customer service at its finest. From myself and my son....a very big thankyou !!
