Dear Sky,
we have had issues with newly installed Sky Q connecting to a minibox complicated by our EE broadband. Pleased to report that the booster has done the trick and Q is working great - it deffo is a superb product!
my reason for writing though is that the last month has been extremely tough as our young son has undergone a Stem Cell Transplant in a London Hospital, my wife and I are taking it in turns to travel to look after him which is making our lives extremely hectic.
To get the Q working my wife was dealing with a chap called Shaun just before Christmas, and he sensed that we were under a lot of stress. Not only did he go the extra mile to help us, but he also arranged for a bunch of flowers to be delivered to my wife, which absolutely made her day. She’s never been so happy to get a bunch of flowers from me!!
So, a massive thank you from us, we’ve never known customer service like it and it’s won us over, we’ve been Sky customers for a long time and you’ve got us forever now!
I’m not sure this forum was the best place to post but couldn’t find a social media page and wanted to share the love and pass our thanks to Shaun - please find a way to get the message to him.
wishing you all a happy new year.
Ben and Nicky
