Hi,
I had to contact Sky Customer Services yesterday to query a product that I had upgraded to during your Black Friday promotions and offers.
After a very quick and efficient initial discussion with one of your staff I was transferred to a Scottish lady and I am pretty certain her name was Shavaughn or possibly Siobhan. My sincere apologies if the name or spelling is incorrect.
I was certain that I was told that I would receive an email to be able to provide feedback, however as yet I have not received this email.
So therefore I will provide the feedback here.
The person I spoke to was absolutely wonderful in all respects. She fully understood my problem and provided with me with all the information I required to make a decision. She was also so friendly, witty and charming.
So a huge thank you to this person for all the help she gave. A real credit to Sky Customer Services.
Kind Regards
Martin Spanswick
