This is more of a thank you to one memeber of team at Sky. I had quite poor customer service from sky which started from October when I noticed a large Sky bill. I asked for itemised billing for the previous 3 months and was promised them within 2 weeks. When the didn't arrive after the 2 weeks I chased again and was told the same. When I chased for a third time I was hung up on by a rude member of team and when I rang back and made complaint the team member I spoke to was lovely took all the details but never followed through. Just before Christmas I decided that even though I had been with Sky for some years this had taken its toll and it was time to move on. I rang with the intension to leave and not even discuss the complaint but I was put through to a team Member from complaints by the name of Chris. (Well my Grandson was as he speaks on my behalf). He recognised our frustration when asking why we wanted to leave and he empathised and apologised which is what we needed not sympathy! He asked if we would allow him to see what he could do make it right. So we did. He went back and rectified step by step each isssue and gave feedback to the relevant teams where needed and credited our loyalty to Sky. He even called and checked back a few times. Chris single handedly restores our faith in Sky and he is genuinely an amazing member of team and this feedback needs to given to him but not only that his service should be set as the standard. We didn't get the text to leave feedback but it was important to give it. Thank you Chris on the behalf of Sky
