WiFi bill went from £21 to £42.77 - Why?

[PT90]

Hi,

I'm supposed to be paying £21p/m for WiFi, but yesterday a direct debit of £42.77 left my account. Why?

Best,

Patrick

[Highlinder]

@PT90  Have you just joined Sky or have you come to the end of your minimum term of your contract with Sky?

[PT90]

I just joined on July 24th

[PT90]

I just joined on July 24th

[Daniel0210]

@PT90 
Your first couple of Sky bills are both paid within the first month and are normally higher than you expected due to the date period they cover, so in effect you’ll be charged from the date you started your subscription up to the end of that billed month, and for the next month in advance as all Sky billing is for a month in advance. It could also include admin charges as new or newly renewed deals usually include a £10 admin fee (per discount) which will also increase your payment. Check your future bills to see if they match up to the amount you are expecting. This link will help explain
https://www.sky.com/help/articles/understanding-my-bills
By the way, once you have gone through two billing cycles you can change your payment date to one that suits better if you want.

[Highlinder]

@PT90Did you login to my account and look at the bill break down to see why it was double what you are supposed to be paying?