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Discussion topic: WiFi bill went from £21 to £42.77 - Why?

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This message was authored by PT90 This message was authored by: PT90

WiFi bill went from £21 to £42.77 - Why?

Hi,

 

I'm supposed to be paying £21p/m for WiFi, but yesterday a direct debit of £42.77 left my account. Why?

Best,

Patrick

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This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi bill went from £21 to £42.77 - Why?

Posted by a Superuser, not a Sky employee. Find out more

@PT90  Have you just joined Sky or have you come to the end of your minimum term of your contract with Sky?

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PT90
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This message was authored by PT90 This message was authored by: PT90

Re: WiFi bill went from £21 to £42.77 - Why?

I just joined on July 24th

PT90
Topic Author
This message was authored by PT90 This message was authored by: PT90

Re: WiFi bill went from £21 to £42.77 - Why?

I just joined on July 24th

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: WiFi bill went from £21 to £42.77 - Why?

Posted by a Superuser, not a Sky employee. Find out more

@PT90 
Your first couple of Sky bills are both paid within the first month and are normally higher than you expected due to the date period they cover, so in effect you’ll be charged from the date you started your subscription up to the end of that billed month, and for the next month in advance as all Sky billing is for a month in advance. It could also include admin charges as new or newly renewed deals usually include a £10 admin fee (per discount) which will also increase your payment. Check your future bills to see if they match up to the amount you are expecting. This link will help explain
https://www.sky.com/help/articles/understanding-my-bills
By the way, once you have gone through two billing cycles you can change your payment date to one that suits better if you want.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi bill went from £21 to £42.77 - Why?

Posted by a Superuser, not a Sky employee. Find out more

@PT90Did you login to my account and look at the bill break down to see why it was double what you are supposed to be paying?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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