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Discussion topic: Full Fibre and Superfast Problem

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This message was authored by mouz This message was authored by: mouz

Full Fibre and Superfast Problem

Hi, I'm currently using the superfast broadband for the current property for over 1.5 years. However, I will move the new property which is located in the same building of my property. When I contacted sky last week, they can only offer full fibre for the new property.

When I contacted Sky today again for moving home, they told me the same thing. Until I signed the contract for full fibre, they told me I can use the existing superfast broadband for the new property until the engineer come to install fibre.

I don't understand why Sky must enforce the customer to use full fibre, which requires landlord's approval for the drilling works. They keep telling me no offer for superfast broadband for the new property but I can use in fact, it looks like deceiving.

I'm frustrated with Sky customer service about the home move.