Discussion topic: Broadband issue

This message was authored by: JoeSingh · ‎17 Feb 2025

An engineer from open reach had been around and said yes fixed the problem but my speed is still only 5mbs.

he said sky had to do something to remove the temp limit on speed after fix. (Which would take an hour). It's been 4 hours.

please help my broadband is still not working.

This message was authored by: cookiemonsteruk · ‎17 Feb 2025

@JoeSingh

Openreaach themselves reset the noise margin and rely on automatic dlm to find the optimal speed. Could you post your router stats

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: mrbacon · ‎17 Feb 2025

I had the same issue only a few weeks ago after a engineer came out. My line took about 14 to 16 hours to go back to its normal speed. I would say wait 24-48 hours and if its not fixed after 48 hours contact Sky again.

Discussion topic: Broadband issue

Broadband issue

All Replies

Re: Broadband issue

Re: Broadband issue

Was this discussion not helpful?

Search Sky Community

Start a new discussion