internet and voice lights on my router keep going orange and wifi keeps dropping

[Antgray116]

internet and voice lights on my router keep going orange and wifi keeps dropping. I've reset it from the plug and the reset button. It connects for a short period of time and then drops. I did the diagnostics on the website and it says it's fine, but it isn't. 

[caesarome · Accepted solution]

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@Antgray116 wrote:

I did the diagnostics on the website and it says it's fine, but it isn't. 

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Was that this line test that you ran:

https://www.sky.com/help/articles/broadband-diagnostic-start

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Antgray116]

Yay! That worked perfectly. Thanks so much