ONT installation

[SarahMcKenna]

Hi,

I need an ONT installed in my home. Can we arrange a date this week please?

[cookiemonsteruk]

@SarahMcKenna 

This is usually done by openreach on the activation date unless a previous occupant has half inched the existing one

[cookiemonsteruk]

@SarahMcKenna 

Could you enter your full postal address below if you're in the uk and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[cookiemonsteruk]

@SarahMcKenna 

Apologies enter that address into the link i gave

[SarahMcKenna]

I've done that now. How do I schedule an appointment for the ONT box installation ? 

[cookiemonsteruk]

@SarahMcKenna 

 What does it say ont exists or new ont can be ordered ..?  When are you due to be activated.  When order full fibre that automatically books openreach to install te ont

[cookiemonsteruk]

@SarahMcKenna 

You'll need to call sky 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[TimmyBGood]

---

@SarahMcKenna wrote:

How do I schedule an appointment for the ONT box installation ? 

---

The customer doesn't do that.  Once an order is placed for a broadband product which is going to be provisioned over FTTP then it's arranged by the ISP with the network provider.

[cookiemonsteruk]

@TimmyBGood 

In deleting the customers address i took the liberty to check . It says ont exists

[SarahMcKenna]

Ok thanks- the box isn't installed in the house though. Can I schedule an appointment for that please ? 

[cookiemonsteruk]

@SarahMcKenna 

It would be common for peole to make off with te ont. the 0333 number to call is in this link

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland