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Discussion topic: ONT installation

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This message was authored by SarahMcKenna This message was authored by: SarahMcKenna

ONT installation

Hi,

 

I need an ONT installed in my home. Can we arrange a date this week please?

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna 

 

This is usually done by openreach on the activation date unless a previous occupant has half inched the existing one

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna 

 

Could you enter your full postal address below if you're in the uk and copy and paste the notes below the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna 

 

Apologies enter that address into the link i gave

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
SarahMcKenna
Topic Author
This message was authored by SarahMcKenna This message was authored by: SarahMcKenna

Re: ONT installation

I've done that now. How do I schedule an appointment for the ONT box installation ? 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna 

 What does it say ont exists or new ont can be ordered ..?  When are you due to be activated.  When order full fibre that automatically books openreach to install te ont

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna 

 

You'll need to call sky 

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna wrote:

How do I schedule an appointment for the ONT box installation ? 


The customer doesn't do that.  Once an order is placed for a broadband product which is going to be provisioned over FTTP then it's arranged by the ISP with the network provider.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood 

 

In deleting the customers address i took the liberty to check . It says ont exists

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
SarahMcKenna
Topic Author
This message was authored by SarahMcKenna This message was authored by: SarahMcKenna

Re: ONT installation

Ok thanks- the box isn't installed in the house though. Can I schedule an appointment for that please ? 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ONT installation

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenna 

 

It would be common for peole to make off with te ont. the 0333 number to call is in this link

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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