@Joepayne
Probably blocked by the default age setting on Sky Broadband Shield. You'll need to either set this to 18, disable it or add an exception.
https://www.sky.com/help/articles/sky-broadband-shield-start
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
