I moved to SKY full fibre in late October and since then my SKY router speed keeps getting slower and slower and eventually does not allow internet access. Starts off over 500mbps and slowly tails of to around 40mbps and then freezes altogether with no internet access. As soon as it is re-booted it works fine for a couple of days and then it slowly goes down. I can see in the stats that the fibre side is still showing full speed, just nothing getting through and I also lose the landline.
I had a call with SKY last saturday, as it was down while I was away (which means my security cameras are down as well!!). They tested the line and said they could see a fault and would arrange an engineer call on Monday. As expected there was no call but I did get a text saying was everything OK. I replied NO and got a reply with a telephone number to call.
When I called back he checked the line and couldn't see a problem (the previous Agent hadn't even raised the issue, even though they could see it). I explained that it takes a day or too to see the problem come back and as I had just rebooted the router it looked OK. So then he said he couldn't book an engineer as there was no issue! Even after I explained again how this is happening he said they had no way on the system to raise an engineer visit unless there is a fault present, even though he could see in the logs it is constantly needing rebooting.
Anyway, I have now set up a timer so the box is automatically rebooted every night, will see how that goes.
Just wondered if anyone else has the same issue and how it was resolved?
