PPPOE codes for connection to third party router

[MikeACFB]

Hi 

just moved over to Sky from BT, I use a third party router for connection which supports my hard wired LAN so I am after the PPPOE to enable connection, does anyone have the information?

[GD1 · Accepted solution]

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@MikeACFB wrote:

Hi 

just moved over to Sky from BT, I use a third party router for connection which supports my hard wired LAN so I am after the PPPOE to enable connection, does anyone have the information?

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If it's superfast (FTTC) Sky use MER (DHCP Option 60/61) no PPPoE.  

[TimmyBGood]

@MikeACFB 

If by 'code' you mean a generic username/password combination, then anything with a format like

Username: abcdefgh@skydsl  

Password: 1234567890abcdef

should work.  However, as @GD1 indicates, for FTTC the router must be capable of MER rather than PPPoE, and has to be set as such in the appropriate option.

[MKYP]

hi @TimmyBGood 

I used the details you supplied by got error msg "Incorrect PPPoE account or password, please check.

"

I'm setting up an ASUS RT-AX55 router paired with a BT openreach modem 

Anything else I could do?

•  

[jamesn123]

@MKYP 

Are you on ADSL broadband or fibre?

[MKYP]

Sky Broadband Superfast so the entry-level fibre broadband 

[jamesn123]

@MKYP 

So you shouldnt be using PPPOE that is for ADSL. You need to use DHCP Option 61 

[mae-3]

@MKYP 

It's dynamic DHCPv4, with DHCP Option 61 field filled in with 'anything@skydsl|anything' without the single quotes on the WAN port. DHCPv6 should be set for Prefix delegation dynamic DHCPv6 under IPv6 settings.

[MKYP]

Thanks @jamesn123 

would this require login details?

[cookiemonsteruk]

@MKYP 

In addition unless you have a seperate vdsl modem for fibre to the cabinet to make full use of the asus router it will just need to be etherneted to the sky hub with the sky hub wifi turned off and the asus set to access point mode

[cookiemonsteruk]

@MKYP 

Can you screen grab the asus wan screen and post it?

Also have you fully updated the asus firmware?

We are looking for a "client identifier (option 61)" field

[MKYP]

@cookiemonsteruk @mae-3 will follow the advice and repost

[MKYP]

@cookiemonsteruk @mae-3 @jamesn123 

All sorted now. Thanks so much for the help!!🙏

[Ranz07]

Hi,

 Could you please guide me how you have fixed PPPoE Account issue   please.. I have same issue I believe.

[mae-3]

@Ranz07 

The authentication string is 'anything@skydsl' and password 'anything' both without the single quotes and 'anything' is whatever you like you'd like to place in that part of the string. PPPoE only applies to Ireland and not the UK where DHCP Option 61 for authentication applies.