0

Discussion topic: 3 months Internet issues dropping out

Reply
This message was authored by Me001 This message was authored by: Me001

3 months Internet issues dropping out

Hi,

 

I have been experiencing intermittent issus since Feb, between end of feb and end or march pretty much no internet. Then all of a sudden it started to work as nornal.

On wednesday last week my problems started again.

I have had an Open reach engineer out today who thinks he fixed the issue becasue my connectoin stayed stable for 30 mins.

Tonight i have noted the times my connection droped:

20:16

20:36

21:25

21:55

22:06

22:17

 

I would post my Log, But is says my message contains repeated items


Please HELP!!!!!

Reply

All Replies

Me001
Topic Author
This message was authored by Me001 This message was authored by: Me001

Re: 3 months Internet issues dropping out

image of the Log

Me001_0-1653429219717.png

 

Me001
Topic Author
This message was authored by Me001 This message was authored by: Me001

Re: 3 months Internet issues dropping out

Router Stats

Me001_0-1653429371346.png

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: 3 months Internet issues dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Me001With these re-starts does all the lights on the router go out or does the power light cycle red. Reason of asking is your router stats show the uptime of the router as nearly the same as the WAN uptime on the router.



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



This message was authored by Mr+Mull This message was authored by: Mr+Mull

Re: 3 months Internet issues dropping out

Hi Highlander,

 

Not sure because the router is in a room downstairs and by the time i get to it all lights are green.
I'll see if i can set up something to video the router.

this is really annoying now because i'm an avid gamer and constantly beeing booted out of games with friends then obviously i cannot rejoin.

This message was authored by Highlinder This message was authored by: Highlinder

Re: 3 months Internet issues dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Mr+Mull  & @Me001  are you the same person or two different users?



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



This message was authored by Mr+Mull This message was authored by: Mr+Mull

Re: 3 months Internet issues dropping out

Same user, for some reason i have logged in as a differnet user???

This message was authored by Mr+Mull This message was authored by: Mr+Mull

Re: 3 months Internet issues dropping out

i may have logging in on an old Sky account from years ago with the Me account, buy the Mr Mull is my latest account information if that makes sence?? 

This message was authored by Highlinder This message was authored by: Highlinder

Re: 3 months Internet issues dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Mr+MullThat makes sense to me, just wanted to confirm this. Has Sky changed out the router to discount a faulty router could be the cause of the problems you are having? The reason for asking is what your router stats showing uptime the same on the router as the connection would show that they router has power cycled.



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



This message was authored by Mr+Mull This message was authored by: Mr+Mull

Re: 3 months Internet issues dropping out

@Highlinder 

Yes, Sky initially replaced the router back in February when i initially reported intermittent issues.

a 2nd new router was then installed at the end of March but still had issues, that weekend Openreach were performing work in the area and my connection went back to normal for 3 weeks until last wednesday.

i do have an old style router that was left by an engineer during the 4 visits i had.

 

 any ideas on what may fix the probelm?

This message was authored by Mr+Mull This message was authored by: Mr+Mull

Re: 3 months Internet issues dropping out

Can anyone help with this please???

next step is leaving and joining BT or Plusnet if not resolved.

This message was authored by Highlinder This message was authored by: Highlinder

Re: 3 months Internet issues dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Mr+MullYou have to presist with getting Sky to solve this fault, as moving to another provider will just take the fault with you if it is indeed the connection.



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



This message was authored by jamesn123 This message was authored by: jamesn123

Re: 3 months Internet issues dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Mr+Mull 

Your issue looks to be a DHCP Renewal issue which is usually caused by either a heavy line fault or backend problems in your area. Since you experienced a loss of service back in March it would suggest a problem on your line. You may need a 2nd engineer visit.  

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion