3 months Internet issues dropping out

[Me001]

Hi,

I have been experiencing intermittent issus since Feb, between end of feb and end or march pretty much no internet. Then all of a sudden it started to work as nornal.

On wednesday last week my problems started again.

I have had an Open reach engineer out today who thinks he fixed the issue becasue my connectoin stayed stable for 30 mins.

Tonight i have noted the times my connection droped:

20:16

20:36

21:25

21:55

22:06

22:17

I would post my Log, But is says my message contains repeated items

Please HELP!!!!!

[Me001]

image of the Log

[Me001]

Router Stats

[Highlinder]

@Me001With these re-starts does all the lights on the router go out or does the power light cycle red. Reason of asking is your router stats show the uptime of the router as nearly the same as the WAN uptime on the router.

[Mr+Mull]

Hi Highlander,

Not sure because the router is in a room downstairs and by the time i get to it all lights are green.
I'll see if i can set up something to video the router.

this is really annoying now because i'm an avid gamer and constantly beeing booted out of games with friends then obviously i cannot rejoin.

[Highlinder]

@Mr+Mull  & @Me001  are you the same person or two different users?

[Mr+Mull]

Same user, for some reason i have logged in as a differnet user???

[Mr+Mull]

i may have logging in on an old Sky account from years ago with the Me account, buy the Mr Mull is my latest account information if that makes sence?? 

[Highlinder]

@Mr+MullThat makes sense to me, just wanted to confirm this. Has Sky changed out the router to discount a faulty router could be the cause of the problems you are having? The reason for asking is what your router stats showing uptime the same on the router as the connection would show that they router has power cycled.

[Mr+Mull]

@Highlinder 

Yes, Sky initially replaced the router back in February when i initially reported intermittent issues.

a 2nd new router was then installed at the end of March but still had issues, that weekend Openreach were performing work in the area and my connection went back to normal for 3 weeks until last wednesday.

i do have an old style router that was left by an engineer during the 4 visits i had.

 any ideas on what may fix the probelm?

[Mr+Mull]

Can anyone help with this please???

next step is leaving and joining BT or Plusnet if not resolved.

[Highlinder]

@Mr+MullYou have to presist with getting Sky to solve this fault, as moving to another provider will just take the fault with you if it is indeed the connection.

[jamesn123]

@Mr+Mull 

Your issue looks to be a DHCP Renewal issue which is usually caused by either a heavy line fault or backend problems in your area. Since you experienced a loss of service back in March it would suggest a problem on your line. You may need a 2nd engineer visit.